Shahpura Gandharva Retreat Sariska

It was wonderful experience at Shahpura Gandharva Retreat Sariska. I recently visited this property and it is one unique experience in my life. The resort has organized lots of activities like Camel cart, bangles making, pottery session and nature walk we enjoyed all activities. The staff was very humble and helpful. I booked Luxury Cottages with private pool room mountain view. room cleaning and service was excellent. Sariska tiger reserve Sariska main gate very close. overall fantastic experience. we visit again very soon.

Wonderful stay... everything this was perfect...food, rooms, staff. Everybody is so humble and polite..room are clean...indoor and outdoor activities are also available...best stay ever. I enjoyed this place with the wonderful view of the mountains

The resort is situated in a peaceful place and mountains (Aravalli’s) around you. The rooms are huge including bathroom space and all basic amenities are really in line with your daily needs. The swimming pool inside the cottage and the central one both are real good for relaxation. The staffs are very polite and cordial. The food quality is good and optimum amount. Overall my experience is fantastic and i will come back qgain.

Amazing experience, food property and hospitality service is beyond excellence Yuvaraj , surinder kalu chef Rahul Ajay they took care of us like our own family Welcome was great camel cart was Great fun, activities were perfect , poultry session and bangles session was amazing Rooms were value for money , sitting area cycling was outstanding overall this is the best property and service we had till now Staff is so courteous and caring

Had an-amazing refreshing experience. Despite being off season they made all efforts to make sure we had a good experience. The staff is courteous and helpful. The chef is extraordinary- each and every dish will literally send you to heaven. Pure bliss. The pool is very clean and has a serene view of the aravalli hills in the backdrop. It is approx 204 km from gurgaon, and the drive is beautiful too. Overall a very good experience, would definitely recommend.

Very good resort and ambience.. staff service is very good. Food is also good and loved by children as well. Overall Enjoyed our stay at resort. Sariska park visit is also good. Though not able to see the tiger but overall experience is good..

The private villa pools are amazing! i did not visit in the best weather so i can't give a holistic feedback. But i am sure its a great stay in winters or monsoon perhaps! however, i think they can do better with food. All the desi indian stuff was great but things on menu otherwise were not that great. So, choose wisely. Jungle e chicken was fabbbbb!

Stay dates: 14 june to 17 june 2024. 1. *Unavailability of staff*: There is no permanent professional staff assigned at the property. When we had visited the property, the staff who were available on first day were either unavailable or were on leave the second and third day. Despite this, no other arrangements for availability of staff was made by the resort. The CHEF checked us in and out and there was only ONE staff taking the orders, checking in people, delivering food etc. No one picks up the phone at the reception, despite calling multiple times. In fact, there is no staff specifically assigned for cleaning. Daily wagers have been hired for cleaning who would only do the bare minimum. On complaining about this with the customer service executive Ms. Deepika Bhati- the maintenance staff (who looks after the power backup and engines) was sent to clean the private pool. There is no proper cleaning staff only at the property and the customer care executive refused to believe us on the same when complained. She also said that at times staff goes on leave due to emergency and such incidents happen. No customer must be paid to live in a luxury hotel for vacation, where staff only goes for its own vacation. We were dealing with lizards alone, cleaning the private pool on our own, cleaning the dust off remote on our own. The management of the property must take serious note of absence of staff and ought to hire proper professionals to stand by the brand name of “Shahpura”. 2. ⁠*Health and hygiene:* The daily wager staff would barely clean the room and there would be no dusting in the room. We had dust all over the TV and AC remotes and there were lizards and bugs everywhere. It was mentally astonishing and harassing to find a lizard in bath towel. As per the resort staff, the private pool was cleaned merely by draining of water in it and no one came to the room to deep clean the private pool and sand was set on the pool floor. There was dust everywhere and no maintaining of proper hygiene for its customers by the resort. The place must be booked at the risk and expense of living in a deplorable condition and must not be booked at all by people who have allergies/ reactions to bugs and lizards as we had bugs on bed as well. On complaining about this with the customer service executive we were informed that “obviously bugs would be present in a retreat in sariska”. Such a response by customer care is pathetic as she did not understand the quality of cleaning being done by the staff and the harm and damage caused to the customers. Management must look into this immediately as paying to stay in a brand like shahpura must not lead to a disaster for any one. Proper professional staff who know how to clean a room must be hired and hygenie must be ensured. 3. ⁠*No power backup or wifi:* it was provided in the description that there would be wifi. However, the property does not have any wifi There was no light for 2 hours on our trip in the mid june. No fans or ac or any electronic feature was working. We were told that diesel for generator was finished and that the generator was not working because of excessive load. Basic facility like fan, ac, wifi is not available at the property, and customers are being duped into paying for a luxury stay at the name of shahpura brand. The services and management of property are deplorable and serious actions must be taken against the property management. On complaining about this with the customer service executive we were informed that “sometimes there can be problems and power may fail, so please bear with it.” In peak summer season, we were made to sit in heat and sleep without ac. This is absolutely unexpected out of a luxury brand and serious actions must be taken against this by its management. Day wise detail: Day1: We entered the shahpura gandharv resort on 14 june and had booked a cottage with private pool. We were checked in and led to the cottage by one staff who shared his mobile numbe……

The hotel is beautiful and open and green. But that is all! The staff is rude, even the guy (Pankaj I think his name is) who answers the main line hangs up on you. The managers don’t know the first thing about customer service and have no business in the hospitality line. The food is ok but it takes years to deliver. The menu is exhaustive but you’ll get just 3-4 items from it. The rest are all unavailable. Why should the customer have to compromise? It’s not that the hotel upgraded for free or have any discounts or freebies. And the AC is barely functional. You’re sweating all the time even through the night. Miss this I say until they learn how to manage a hotel!