The Manor Amsterdam

Great value for money. The room was very clean and the first floor was on a higher floor. Breakfast is also good, quite rich. The decoration style is quite modern and unique. The room was cleaned every day.

I have stayed in this hotel many times. It is close to the train station and only one stop away from the central station in the city center. It has a unique old building with a sense of design. The rooms on the ground floor are the largest and get smaller as you go upstairs. The top floor is a spire loft, and Pillar. The dark-skinned young waitress at the front desk had a very bad attitude. Because I had stayed there many times, I specifically made a note when booking that I didn’t want a room on the top floor because I was tall and had a lot of big luggage, but she gave me one when I checked in. The room on the top floor is not accessible by elevator. You have to take the elevator to the third floor and then walk down the steep wooden stairs with two large suitcases. I asked to change rooms. I made a note of my request when booking. She said You can't change, and the requirements in the remarks may not be met. I said that I can wait until other rooms are cleaned before I change. She insisted that I can't change, you can only stay in this room, and her attitude was very rude. I was in a hurry to go out, so I had to put down my luggage and go out to do errands. After I came back, I went to the front desk to complain to the manager, saying that I was treated rudely and with hidden racial discrimination, which I found unacceptable. The tall male manager immediately apologized and moved us to a room on a lower floor. The other staff at the hotel are very friendly, especially the middle-aged female manager at the front desk and the tall general manager.