Andover

Expensive but very dated hotel, check in staff were unmotivated, no greeting, minimal interaction, one of them were doing her make up at the desk, it seemed very unprofessional. Room size was acceptable, we requested twin beds and didn’t realise the second bed was a pullout couch converted, and it was uncomfortable. Pillows and blankets had a funky smell.. if not because we had to stay in the area, we would not chose this place.

Great hotel. Beds were comfy. Staff really nice. Would stay again if in the area.

We arrived after midnight to a warm friendly welcome from Trish. After a very long drive this was welcomed. Trish was the perfect team member with a bright smile. Check in was quick and our room is lovely and clean and big for a family room. Plenty of parking at this site too.

Great base for a family trip. Lovely friendly staff, who helped us out with restaurant deals to ensure we got best value. Wasn't to busy just nice and we were able to have a section to ourselves as we were a big group. Rooms as expected, clean and top ups for room drinks available in reception area.

Worst experience ever. Staying in room 127 26th January. Turned heating on blew black soot all over the toddlers bed and baby cot. So we had no heating. We had 3 pillows between 4 people. The curtains were hanging off and the curtain cord dangling above the toddlers bed which is a clear hazard so had to sleep her in her pram. Breakfast was horrific and I’m certain wouldn’t have been passed on holding times and temps. The bacon had gone shiny and a strange colour where it was sat in a bowl of liquid the sausages were beyond dried up, the scrambled egg was almost sand like in consistency and a brown sugar colour and the fried eggs looked like daisy's where they had been under the hot lamp that long the whites had curled upwards and the yolk had solidified to a solid mass. The beans were a think congealed gloop. We put a couple of sausage on the plate only cut into one got the 2 kids ages 1 and 2 and went to McDonalds facing. Avoid this place like the plague

Night away with the girlies, heard the hotel as a base as we were around the surrounding areas. Hotel was nice and expected as normal premiere inn standards. The room was ok and set us a twin as we requested. McDonald’s across the road for a greasy breakfast after a night out drinking before going home, sorted.