Ibis Styles Annecy Gare Centre Reviews

Response from Property: Dear YannR2828, The whole team thanks you for your beautiful rating regarding your experience at the hotel. We are delighted to read your satisfaction and it is with joy that we will welcome you again. See you soon among us! Best regards from Annecy, Sincerely,

Response from Property: Good morning, Thank you for posting a comment about your stay at our establishment. We are happy that you are satisfied with our services. Looking forward to seeing you again very soon. Sincerely The direction

Response from Property: Good Afternoon, Thank you very much for your feedback. We a re glad the your stay was pleasurable and we hope to welcome you again. Best Regards, The Reception Ismaël

Response from Property: Dear Mister, We don't want to engage in responses that would only aggravate an unwanted situation. But, we cannot fail to indicate to readers that some of your statements are not correct about us. First of all, you fail to say that you set up the conflict in the morning by falsely accusing the receptionist of not having informed you that our parking lot was full (and she prove you that it was a false accusation); then you complain about having paid for two bottles of water at the bar when we offer free filtered water to our customers without you knowing about it and therefore you demand to be reimbursed. We explained to you that we invite our customers at the arrival to take a tea,coffee or water in the breakfast room for free.Sometimes, some guests prefer bottles of Evian’s water even if it is not free. When the manager, myself, came for the technical problem which unfortunately occurred with you on the card payment, we tried to call our maintenance to have this ticket which we did not have. This is a problem beyond our control and at this moment our bank can’t certify us that the transaction has successfully acomplished in our side! you accuse us of trying to charge you twice??! Who is rude? Finally, I came to tell you before leaving not to worry and to be able to leave quietly because we were going to manage with our bank for this history of payment because we had cameras which prove that you are in your right. You believed in an accusation and I made it clear to you that this was not the case. You persist in writing it again: I don't understand why... The whole team tries to be polite, courteous and try to do our best for our customers. I invite readers to see the large number of opinions in this direction on all the sites.