Apartments in Ponta Delgada

It is the best hotel for the whole trip. The hotel staff are warm and the room is very clean. I stayed for three nights, and the new bedding was replaced every day. The room has a good view.

Very good hotel to stay, either for a getaway or for a longer stay. Provide a pleasant experience. Very good facilities, nice decor, good cleanliness, friendly and helpful staff. Spacious rooms and comfortable bed. Spa area, pool, jacuzzi etc is nice. Breakfast is good and varied and the dinner buffet is great, with lots of options and tasty food.

We were very happy with the service. The receptionists were all very helpful, especially Bruno, and the room and beds were very comfortable too. When we requested a mini fridge, they efficiently provided us with one. The only thing we didn't like was the fact that we, as hotel guests, still had to pay €4 to park our car inside. This should have been free for hotel guests.

This hotel needs to do better with the service quality (or lack of) that they provide. At the front desk, as an example, the receptionist got annoyed because we asked for a receipt when we checked out. The welcoming wasn't friendly either, including not wanting to recommend a place to have dinner. The rooms don't have lotion. To iron your clothes, you must go to a house keeping room, because they don't allow irons in the room. The breakfast stuff rarely cleans the plate out of your table, even tho it's a buffet. The hotel is clean, and it has great location.

Whilst the hotel was very modern it seemed to lack basics such as a kettle in the room (there is a nespresso machine but for any tea drinkers out there they will know that making tea through a coffee machine is far from ideal) and being able to retrieve an iron. Instead you are expected to put items in for laundry when all we wanted to do was run an iron over a shirt for the evening. Pool area is stunning however has the most uncomfortable loungers you could ever find. They look great but the max stay to bathe is less than an hour before your entire body goes numb. It seems that this stunning hotel is trying to be a little above its star rating and failing on these few points at just trying that bit too hard for the clientele staying. Rooms were very clean although signs of some wear and tear are already starting to show. Location is EXCELLENT and staff helpful, polite and welcoming. Not sure if we would stay again as we are real sun worshipers and really struggled to enjoy the pool area here.

The hotel does not have a lobby and just went in feels like a big car shop. However, the process of entering the room and after entering the room, it feels very good. The owner of the house decorated and decorated the house very tastefully. The hotel is right in the city center, you can walk on the pedestrian street and the beach, and there are Chinese restaurants and Chinese city shops not far away. Maybe it is the peak season, I feel that the room price is a bit expensive, it is estimated that it is suitable when the off-season! This is the paradise of hydrangeas, the streets are covered with hydrangea petals.

We went to Ponta Delgada for 5 days to surprise our parents on their 80th and decided to stay at Hotel Gaivota. Best decision we made. The staff were all super professional, helpful, and went the extra mile for my sister and I. Booking a breakfast for my parents to enjoy with us was no problem and we were happy to pay the extra fee. The rooms were clean, neat and more than enough for the two of us. We were aware of the parking restrictions and opted to park underneath for the night. It was actually very reasonable up to 08:00 in the morning. The hotel is in a great location and within walking distance to everything. We loved our stay, so a special thank you to all the staff and a special thank you to Sonia who put up with our questions about restaurants, florists, best places to visit etc. We are most grateful to have had the opportunity to stay at Hotel Gaivota and will definitely be back for their yummy breakfast.

A Difficult stay and an even more Negative ending! It is with sadness that the management of Hotel do Colegio, due to them not fulfilling an agreement we made on the 26th October and the hotel owner and Team Leader of the reservations depar**ent not replying to five emails I sent to try and rectify the matter, have left me with no option but to leave this review. Before booking a two-night stay at this hotel we on several occasions checked that hey would be able to offer breakfast and dinner for someone who was coeliac, i.e., unable to eat gluten. We also checked that they were also able to offer us a room with two beds rather than one with a double bed. They assured us, in at least three emails, that offering a gluten free breakfast and dinner would be know problem and that they would inform the kitchen so everything would be in place when we went down to breakfast. They also said that a room with two beds had been reserved, so again no problem there. As not being able to eat anything with gluten is an illness I two days before we were due to arrive again reminded them about this and again was told that the kitchen had been informed and that it was not a problem. I also reminded them that we had booked a room with two beds. Due to the positive response, we chose Hotel do Colegio over three other hotels who also said they could cater for my illness, so we arrived feeling very confident that no problems would occur. On arrival we were given the keys to our room and was assured it was a spacious room with two beds. To our surprise and shock this was not the case; the bed in the room had been made up as a double. We were very tired after a long and delayed flight so was not very happy with this. We went down to reception to be told that that room always has two beds rather than one. Our word appeared not be accepted and the person on reception insisted going up to the room with us to check for herself and, of course, found that what we had said was correct. She then said she would contact someone and get it put right. We were asked to wait and after us requesting it were given a cold drink while we waited. Time went on and no-one came so we went back to reception and asked what was happening. She then said the people who did the rooms were at lunch and we would have to wait until they returned. This was not the arrival we had hoped for and expressed our concern. She then said she would show us two other rooms which both had two beds if we would like one of them but added I’m sure you will want to wait for the cleaners to come back as yours is a much nicer room. We agreed to look at the other rooms, which unlike the one we had been allocated were inner rooms and much smaller. Obviously, we preferred the allocated room which was very spacious and also had a nice view. She assured us it would now only be another 15 minutes so again we agreed to wait. Thirty minutes later we went up to the room ourselves and the cleaners were just completing the ch

The hotel should be on your must stay list. The location can’t be beat. A very short walk to the town centre for shops and restaurants. Our room was huge and very well appointed. The amenities were upscale and smelled fantastic. Plenty of room for closet space and storage. A bar fridge came in handy too. The staff are wonderful especially the man who worked the restaurant in the evenings. Well done.

This is a very nice hotel. Located in town close to shopping. Pool area is clean, pool bar is great. Valet parking at front door and out valet was great. A suggestion for those traveling at night from the US, because you arrive early in the morning book the room for the night before because check in time is 3:00 PM and because flights go out late afternoon they do not have the rooms cleaned and vacant for your early arrival. Our travel agent fell short on that note even though we asked numerous times if we would get an early check in.