Crowne Plaza Hotels & Resorts Hotels in Apodaca

We always choose this place when we travel in Mexico. We always get a good night sleep before flying out. Great costumer service and they are always on time to pick us up at the airport! Thank you. Gracias a todos del hotel!

We have stayed here before. Nice rooms, ok service. But we will NEVER stay here again, the last time we stayed, they sent us to the airport in a taxi that we had to pay when the hotel is supposed to have a shuttle service. Better to book at Best Western, they have a shuttle service and excellent service.

I liked the place great people friendly easy access never had problems Price is decent food is great and their breakfast buffet was really good I’m sure their lunch menu also good. Unfortunately I did get time to enjoy do to my one night stay and early departure airport issues . But really nice place overall I would recommend

Nice hotel with newer looking rooms. The rooms are vinyl plank flooring and spacious. The lights though seem poorly controlled and designed. The bathrooms include the large pump bottles of good masculine deodorant smelling shampoo, bodywash, and conditioner. Water never gets hot. Even with the AC off, the rooms are consistently 77F. There is no minifridge There is a pool, nobody uses it. It's hot and humid but it's indoors so that makes it unique. The location is a bit inconvenient as travel often requires a roundabout path that includes a highway turnaround. During afternoon rush hour, your car trip will take longer than if you walked because of the turn arounds and congestion headed towards the city. The front desk staff are probably the best around compared to any of the other hotels nearby. Multilingual and friendly. Unlike most other hotels though, they do not help with any currency exchange. If they did small amounts of currency exchange, had a minibar, and had a better location across the street, this would easily be a 5 star review.

This palce was very clean, staff was friendly, everything worked fine. The room was very spacious, and clean, we ate at the restuarant, food was very good and it wasnt expensive. It is very close to airport which was great and they provided shuttle to and from airport.

It was a suitable solution for my kind of business and work need, facilities are comfortable, careful and friendly management staff service staff with slim and good performance, The hotel is a very good place to recommend.

Hotel is being renovated, nice bathroom, comfy bed, good breakfast including fruit, yogurt, hot breakfast, juice and coffee included with stay. Free shuttle to and from airport. Stay was very pleasant. Check out the pics.

Once I was outside the terminal with my luggage I called the hotel to see if the pick up service was available. The lobby assistant told me that it was available and it will take 10 to 15 minutes to pick me up. After 30 minutes I called again, and the told me that they drove by and nobody was there, but the shuttle was on the way. After 40 minutes I called, and I was told that the shuttle was full at another terminal and it had to go the hotel first to unload passengers. After 50 minutes I called and they said it was out to pick me up. Finally arrived and it took 5 minutes to take me to the hotel. I told the front desk lady that it was a very bad service and if it was going to take an hour, they should have told me that instead of having me waiting. I could have taken a taxi or going for a coffee. Then the driver shuttle jump in the conversation and said it was my mistake by not calling just when the airplane landed (maybe he does not know that the hotel policy is to call when you are outside the terminal). I told him thank you for your comments and I continue talking to front desk lady stating that this is not the Wyndham quality service. Then the shuttle driver jumped into the conversation and said that I was being rude to the ladies and he was going to call to police to have me arrested for yelling in the front desk. I told him to go ahead and call the police. Finally, after being threatened by the shuttle driver employee that was controlled by other front desk ladies, I check in and went to my room. I did not sleep at all. The front desk ladies were very nice and apologize to me for the inconvenience. Worst experience ever.

I spent 3 nights here and found the entire staff welcoming and accommodating. In particular, the evening bartender, Mario, was very friendly and quick to suggest delicious drink options. He was attentive to his fellow staff and customers as well, and very enjoyable to talk to. I will stay here again on my next visit.