Guest User
December 31, 2024
Have stayed at many hotels in Ethiopia, among them Skylight, Sheraton, Hilton, Haile Adama and Haile Hawassa. Overall the service and quality of food and staff are outstanding at Haile Arba Minch and superior to all the other hotels I mentioned. The staff just go out of their way repeatedly to be incredibly friendly, proactive and genuinely hospitable and kind. From having macchiatos made with our initials to a lovely cake for our anniversary, to having tables reserved for us without us asking, it is just unheard of service. And the icing on the cake was our last morning where the staff brought us a going away cake that simply said "thank you"! Wow, that is my first time ever to be thanked in such a way. All of the staff were amazing, but the star of the show was Eden the hostess in the dining area. She was consistently helpful, proactive and clearly loves her job and is a customer service natural. Honorable mention to the dining supervisor Ephrem and the front desk manager Getasew. Random staff in hallways smile and greet you. It is the most welcoming experience ever.