Hotel Mestas

Todo fenomenal cerca de todo y alojamiento muy cuidado

Bien ubicado bastante limpio el estacionamiento es exterior al lateral del hotel una zona muy segura en apariencia no hubo ningún problema el cheking es algo particular te dejan las llaves de la habitación en una caja fuerte al exterior del hotel.

We had a reservation for December 5, we made it through the booking application, the day before the trip a family member tested positive for covid, so I requested the cancellation of the reservation free of charge to the management and their response was administrative silence then I decided to call personally and what was my surprise... that they didn't give me the option of anything, only that it was what I had contracted, I think that education and putting yourself in other people's shoes is the first thing we should have found in this very situation. complicated that we are living. We were not refunded the reservation money even in the circumstances we are in. I am one of the people who thinks that we must support rural tourism and now more than ever, but the person in charge of the establishment didn't care about the covid, she only cared about the money.