Macdonald Berystede Hotel and Spa

Lovely hotel with great amenities

Best experience

ABC Hotel maintained cleanliness standards, but the room size was smaller than expected. The beautiful décor compensated for the limitations. While the location was a little far from major attractions, it was not difficult to find. Suitable for those valuing cleanliness and aesthetics, but consider alternatives for more spacious accommodations and a central location.

Awful place. Rude staff and no Wifi. I booked for an 18th birthday celebration for my son. He has health issues and suffers at night so needs Wifi through the night. I booked it for the room Wifi but it was not available. Reception said Wifi often stops working. It didn't work at all. The barman told me I could only pay for drinks by setting up my credit card at reception. No one was at reception while I waited. I went back to the bar to tell the barman this to find another way to pay and he just shrugged, not caring. I couldn't get a drink. Whilst I was at reception the barman saw the specialist drink my son had brought in with him while I had a bar drink, but rudely told my son to leave the bar and drink in the windy cold lobby, despite him being with me, a paying customer. Not able to stand staying there any more and with no Wifi still, we checked out before even spending the night there as they had breached the contract. They refused any refund or compensation.

Really lovely hotel in a nice location. Was only there for one night, but room was clean and bar food was nice.

Pool and spa superb

Lovely experience. Very good facilities particularly the hydro pool. Staff were very pleasant and helpful. Hayley was amazing she tailored my treatment as I’d had previous medical issues. Hayley was very professional, knowledgeable and friendly. Afternoon was nice. Only criticism would be that the sandwiches were a bit dry. Maybe adding wraps or mini bagels would make it more interesting. Overall a very good experience, I would definitely book again.

My Wife and I stayed for one night in July as a spa package 'deal' which all in all cost over £500. As I write that I feel slightly uneasy... was it really that much? My bank balance confirms it and I wish the money had been better spent elsewhere. £365 for a standard room, two 25 minute spa treatments each, access to the spa facilities, £50 voucher towards dinner and breakfast in the morning. The hotel itself has a certain amount on grandeur due to its age, but this is only reflected in the communal areas. We then payed £50 for a superior 4 poster bedroom upgrade at reception as this was a 'special deal" What a disappointment. Rickety old bed, on the main road, very tired decor, bathroom panels falling apart and only a tiny bath with a shower on the wall. No walk in shower or anything luxurious. A real disappointment and felt scammed after looking at photos of standard rooms. Dinner in the evening was good in regards to the food. Decent options and tasty but oh my word overpriced in some cases. Over £40 for a small sirloin steak?! We went for Steak but one of the cheaper options and to its credit, it was a good cut, even if the waitress had the come and take our order 3 times to confirm how we would like it cooked. Seemed to be a consistent theme as the table opposite was a large group and were sending food back every 5 minutes after it had been served. We had a starter, dessert and a couple of drinks each and the bill came to £130 so nearly £200 on food with the vouchers. Bob Bob Ricard or Ivy Asia kind of money for half the service and quality. The Spa was gladfully much better. Could use a refresh as there were some tiles missing in places etc but nothing to really complain about. Spa treatments were really lovely and we both came away feeling refreshed and relaxed. Breakfast wasn't great. A buffet style which was disappointing considering the style of the hotel. We had hoped for a served breakfast but no...watery scrambled eggs and undercooked bacon it was. We're really not ones to moan. We enjoy breaks away as having two small children, the opportunity to do so doesn't come around very often so when we do and especially pay this much money for a one night stay, we expect a standard of quality to be better than what we received. When mentioned at checking out (discreetly I will add because I didn't want to embarrass staff or make a scene, I was met with a rude eye roll and almost shrug of the shoulders and told that the room service would be for free. Thanks....some free onion rings and bottled still water for my disappointment. Says it all really. Wouldn't stay again and would just give a word of warning to future travellers in regards to expectations when staying here for the price you pay.

I was there for a wedding. I found it lovely but found the menu limited