Guest User
January 8, 2023
Was checked in at reception and given the room key, I drove around whilst my partner walked to the room, when she entered the housekeeper was still making the room up, finally left after 5-10 min. The room was basic and needs renovation. Had a shower and grabbed a towel off the rail, and was drying off and the towel reeked of nicotine smoke, I had grabbed it off the dial whilst other towels were folded on a shelf, I called out to my partner and asked her to smell it and she dry gagged, it must have been hung there by the previous guests and not changed, I reshowed and used a folded towel whilst my partner went and informed housekeeping, who did not seem to care or understand the flaw in room and/or guest hygiene. We went to use the laundry and what a site, dirty, old, unmaintained equipment, shocking and barely useable. The overall experience was poor and won’t return or recommend