Ulitsa Karasakal Yerimbet 65, Astana, 010000, KazakhstanView Hotel Details
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Jumbaktas Astana Hotel Guest Reviews
4.3/5
Very Good
18 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(18)
Positive reviews(7)
Reviews with photos/video(1)
Negative reviews(2)
H&A
Standard Twin Room
Stayed in May 2024
Couples
2 review
4.7/5
Amazing
Posted on Jun 6, 2024
Staff with remarkable kindness and professionalism. Very good breakfast with extended hours. The location of the hotel is very good, with excellent views and just a walk from the main attractions of this fascinating city. If I return to Astana, I will return to the Jumbaktas Hotel.
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Guest User
Standard Single Room
Stayed in Oct 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 14, 2023
Pretty good. Good location. Nice environment. Good comfort. New facilities.
Stayed here for a week with my family. Hotel itself was nice and in a good location. Booked the family room which was big and nice. Breakfast and room service was good. All staff was pleasent and good. Spoke english well and very helpful. The confusion comes with the amentities. You have to have a pass from the front desk for the pool, gym, and everything. I booked and paid for 4 people. The hotel would only give passes for this for 2 people. Not as advertised. Not a child friendly hotel. Kids can not swim in the pool unless they are 13 years old. The pool, gym, and spa are different than hotel. Not easy to use. Have to get a pass and show passports to just use the gym or pool. For adults the hotel would be fine for just 2 people. For a family you need to look at another hotel. I paid a lot for these rooms and amentites and did not get what was advertised.
Guest User
Stayed in Jan 2023
Business travelers
1.0/5
Posted on Jan 31, 2023
Rated 4 star, by who? Old, tired and at best 3 star. No WIFI in room, decor a through back from the 80's. Just not worth staying again. There is an exhibition on, last minute booking never tp be repeated.
Guest User
Stayed in Dec 2022
Other
4.0/5
Very Good
Posted on Dec 6, 2022
This hotel is well located in Astana. The rooms are spacious and clean and warm (luckily, because it was minus 25 outside) There is a pleasant lobby/bar, but the bartenders don't speak English. The reception is very good with skilled staff that speaks English very well. Especially Madiyar did everything he could to make our stay a succes! Thank you Madiyar, great job! The breakfast is moderate, quality is okay, staff unfriendly. The hotel says that there is a gym and pool, but this is a scam. The pool and gym is part of another neighbouring business and there is a whole procedure to get in there. in the spa/gym/pool they charge you for everything, even if you are a resident from the hotel: you have to pay for every step you take, every breath of air you take, you are charged. So the gym and pool is not accessible from the hotel unless you are willing to pay for every hair you lose on the ground. I can recommend the hotel (apart from the facilities).
Guest User
Stayed in Jan 2023
Family
1.0/5
Posted on Jan 31, 2023
We lived at the hotel from August 15 to 19, room 615. From the first day of our stay, the air conditioner did not work! We contacted the administration, to no avail. The administrator said to contact until 18 pm, after this time they can not help. August is on the way! We suffered, did not sleep because of stuffiness. It is unrealistic to sleep with an open window, the hotel is located at a major intersection. Cars are honking, dogs are barking under the windows. The room is terrible audibility, you can hear the noise of the pipes. Also, there was not one curtain in the room, it was never brought to us in 4 days. We connected two curtains with a hairpin to close the windows. We came for work, it was important for us to have the Internet. But here - it's a miracle, if at least for a while he appears. I had to go to work at McDonald's. The hotel administration did not react to all our requests and comments, we were offered to move to a suite, since we do not like it, with an additional payment of 86 thousand tenge for 2 nights. This was the last straw. In the morning we decided to leave the hotel a day earlier, but we were not given a refund. However, the hotel does not provide any receipts. As a result, we strongly DO NOT recommend this hotel for a stay!