The Zen Wellness Resort

The Zen Wellness Resort Reviews

The Zen Wellness Resort

5VJ7+9M, Aswan, EgyptView Hotel Details
The Zen Wellness Resort
The Zen Wellness ResortThe Zen Wellness ResortThe Zen Wellness Resort
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The Zen Wellness Resort Guest Reviews

4.1/5
8 review
Verified reviews
Location4.2
Amenities4.2
Service3.9
Cleanliness4.2
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All Reviews(8)
Positive reviews(5)
Reviews with photos/video(5)
Negative reviews(3)
Guest User
Garden View Room
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 6, 2024
I am super satisfied with the hotel. The service staff are warm and smiling. The hotel is large and clean. The bed is very comfortable and the towels are soft. The most important thing is that the waiter remembered our preferences during breakfast! Will recommend this hotel to friends
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Response from Property: Dear our Valued Guest Thank you for your fantastic review on Trip.com! We're thrilled to hear that you were super satisfied with your stay. Our warm and smiling service staff are dedicated to ensuring every guest feels welcomed and valued.We're delighted that you found our hotel to be large and clean, and that you enjoyed the comfort of our beds and soft towels. It's wonderful to know that our team's attention to detail, such as remembering your breakfast preferences, made your experience even more enjoyable.Thank you for recommending our resort to your friends. We truly appreciate your support and hope to have the pleasure of welcoming you back soon!Warm regards, The Zen Wellness Resort Management
Anonymous User
Sela Villa
Stayed in Mar 2024
Friends
18 review
5.0/5
Outstanding
Posted on Apr 3, 2024
The hotel has a beautiful environment and beautiful decoration! The bedding is very comfortable! The breakfast provided is all low-calorie and healthy food, and the staff is very friendly! They use battery carts to transport guests and luggage to the door, which is very convenient. In short, it is very cost-effective. I will recommend it to my friends.
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Response from Property: Dear our Valued Guest Thank you so much for taking the time to leave such a wonderful review of your recent stay with us on Trip.com! We're thrilled you enjoyed our beautiful environment, comfortable bedding, and low-calorie healthy breakfast. Our enthusiastic staff is dedicated to ensuring your experience is exceptional.We look forward to welcoming you back to our resort soon for another memorable experience!Warm regards, The Zen Wellness Resort Management
Guest User
Chione Room
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The scenery and environment of the hotel are very good, and the facilities are complete. There are few people staying in the hotel when it first opened. You can have the entire villa to yourself. The time and distance to and from Abu Simbel are the same as those in the old city, so it is suitable for vacation.
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Response from Property: Dear Our Valued GuestThank you so much for taking the time to share your experience with us on Trip.com! We're thrilled to hear that you enjoyed your stay at our mindfulness resort. Providing a tranquil and rejuvenating environment for our guests is always our top priority, and it's truly rewarding to know that you had a positive experience during your time with us.Your kind words mean a lot to our team, and we're so glad that you found your stay enjoyable. If there's anything else we can do to enhance your future visits or if you have any suggestions for us, please don't hesitate to reach out. We're here to ensure that each of your stays with us is as exceptional as the last.We look forward to welcoming you back to our resort soon for another memorable experience!Warm regards, The Zen Wellness Resort Managment
Liyan93
Chione Room
Stayed in Feb 2024
Solo travelers
17 review
4.7/5
Amazing
Posted on Feb 11, 2024
The service and environment of this hotel are good, but the location is wrong. When I checked in, I spent more than an hour looking for the hotel, along the Nile River. It is suitable for self-driving stays, but not recommended for those who are not self-driving.
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6/8
Response from Property: Dear LiyanThank you for your feedback on Trip.com. We're glad you found our service and environment good. We apologize for any inconvenience regarding our location. Your input is valuable, and we'll use it to improve. We hope to welcome you back soon.Warm regards, The Zen Wellness Resort Management
Anonymous User
Garden View Room
Stayed in May 2024
Friends
2 review
2.2/5
Posted on May 9, 2024
Expose this garbage. This hotel is really a big deal. I'm just glad that the guy from Ctrip was still helping us coordinate at 3 o'clock in the middle of the night. Thank you very much. We arrived at the hotel at two o'clock in the morning that night, and asked Ctrip to call and confirm that it could accommodate three people. When we arrived at the hotel, he said we couldn't check in. We said we could pay the difference, but he said no, because their hotel regulations didn't allow it, and later said that we could. We could stay for 200 US dollars, and then we started to fight for half an hour. Later, we were too tired, so we said forget it and pay to stay. After giving us 200 US dollars, he said that we couldn't live here and that one of us would be sent to the hotel. I went to another hotel and was told there were no rooms. If there is any inconsistency, then I will let my friend check in first, and the other two of us are sitting in the lobby outside. It is already four o'clock in the morning, and we are not going to sleep. We will go somewhere else at 7 o'clock; let him see that we are not planning to After staying, I pretended to call the manager again and asked him to find a way to open one for us. I was so speechless. The most disgusting part of the entire trip to Egypt, don’t stay here; we didn’t have this situation in other old waterfalls or Marriott hotels in Egypt. This is just a shabby hotel. The old house is nicer, and the facilities inside are very average, just like a B&B.
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Guest User
Garden View Room
Stayed in May 2024
Solo travelers
2 review
1.0/5
Posted on May 10, 2024
A hotel that affects your mood, a huge hidden consumption pit
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Ann
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 27, 2024
Amazingly beautiful property. So peaceful. Had a fantastic stay.
Guest User
Garden View Room
Stayed in May 2024
Friends
5 review
0.5/5
Posted on May 10, 2024
Please everyone! sure! Lightning protection at this hotel, Aswan Zen Wellness Resort》 When checking in, I was told that only one person could stay, and I disagreed with the price difference. It would cost 90 US dollars. The 90 US dollars was not for the hotel, but for his personal use. If given to a hotel, I have no problem. I admit that when I booked the hotel, I didn’t check whether it was for one person or two people. I ignored this and let him A loophole was taken advantage of (but at St. Regis Cairo, as well as in other cities, I decided this way without any problems). I handled it through Ctrip. When Ctrip called him, he didn’t answer the call and said there was no signal. Ctrip called me and used my mobile phone to communicate with him. He said he didn’t speak English and wanted to speak Arabic, which he had just said. He was still talking to us in English. Ctrip said that he wanted me to cancel and rebook. He said no, so I had to pay him 90 US dollars. After that, he asked us to tip when I picked up the luggage. Even though I had already asked for 90 US dollars, I was still not happy. The two of us decided There were two double rooms, but we were assigned to the same villa. When I asked about the twin bed, I asked for it to be changed, but it was not changed. Finally, it was changed and it was still not available. Bathroom and toilet? ? ? ? ? When you finally check out, your luggage is not allowed to be taken away and you have to pay before you can take it away. . . ? ? ? ? ? Excuse me, what kind of overlord treaty is this? ? ? ? Apart from the extra money, at this price and staying in this hotel, I really don’t know how I got such good reviews that the villa ranked first on the list? ? ? ? ? The hygiene, the environment, the wilderness, you really don’t want to live here, the location is far away, the environment is bad, the service attitude is bad, lightning protection! ! ! ! There are countless rooms in a small villa, and it is written as 33 square meters, so the maximum is 10 square meters. It’s really a big grievance, and it’s so far away Feilai Temple and the airport are so far away! The reason for this is that he ranks first in the list of highly praised villas. Is that all? ? villa? First place? ? ? ? He must have tricked more than just one of us. He took advantage of this loophole. When you book a hotel again, be careful that one person pays two people.
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6/8