Citymax Hotel Aqua Park Reviews

The room was big and the breakfast was good.

There is no hot water, the hotel superiors stipulate that no cancellations can be made, and the facilities are not up to four stars. The service staff are all locals who have a difficult life. They have good attitudes and are very attentive.

Good Satisfactory

立地は悪いが、ホスピタリティは⚪︎ 朝食を食べれなかったのでわからないが、基本的に不満なし

新建的設施，總體很好，就是沒看到什麼人，有點慌，哈哈

It's a decent new hotel with clean facilities, and quite hotel. The staff are very polite, smiling and very helpful, I thank the reception team for everything, really all of you were wonderful. There is a hotel car and sometimes a mini bus that transported us to and from the hotel and its available at all times. I recommended this hotel, and will visit it again. Thank you again

Amazing stay. The staff and management are brilliant. They are always there to help us. We arrived late in Aswan city so they give us free private transfer from Aswan city to Aswan Aqua park. The staff is very friendly and geneuinely there to make ur stay brilliant. They booked us private tranfer to Phelis Temple and cruise from Aswan to Luxor. Awesome and thankyou to both staff and management of Citymax Aqua park and Citymax Aswan City for making this holiday more special.

City Max Aqua Park This hotel is in New Aswan, which is about 30 mins from the city centre. It’s a decent hotel with clean facilities and courteous staff. We were only there for one night but the experience was a good one. We didn’t use the aqua park but it could be a nice place for families with small children. The hotel provided us with a packed breakfast as we had to catch an early flight. It also has free WiFi. I recommend this hotel.

The place, the location, the service, the rooms, the food and the staff were excellent!

As my heading states, Citymax is a comfortable, clean hotel at a reasonable rate. It is situated outside the city but on the upside, it is closer if you wish to visit Kom Ombo on the way to Luxor. I would definitely stay there at any time in the future. On a personal note, I have tried to reach the management on two occasions to follow up on a lost and found item but have not received any response.

Nice clean rooms. Amazing staff very helpful big thanks to Mahmoud

Someday this will be a nice property but not today. The staff was extremely polite and I really wanted to like this place but originally I was placed in an external entry “pool view” room on the ground floor. However Nothing mentioned that most of the park was still under construction and what was open didn’t appear safe to swim in (lots of bugs floating on top of the water. I could have dealt with not using the pools that but my original room had a broken TV and bugs surrounding the odd smell near the toilet. I asked to move and was relocated to a different room that was SIGNIFICANTLY better on the interior second floor. This property is in “New Aswan” which is no where near any services (literally nothing). The property does not serve alcohol so you would Have to pay for a 35$ ride into town to get basic necessities. The hotel does have room service and the food was great. Again I had no quarrel with the room I ended up in but was shocked they even attempted to put me in the original room which was clearly not ready for a guest stay. This property did have the best wifi I experienced in Egypt but it was probably due to the small number of guests staying there which freed up bandwidth.

I spent three night, Room is clean and comfortable, breakfast was very delicious, Staff friendly and helpful. The aqua park is amazing. Place in new Aswan nice to relax because the place very quiet. Will back to this hotel when I come to Aswan.

The Hotel building is almost like new, the staff super nice and helpful, and you get free transportation to the center of Aswan, so far the best hotel in Egypt