Anonymous User
August 30, 2024
Overall, it is average and the location is quite convenient, near Queen Street.
The room is relatively clean, but the kitchen supplies including microwave oven, oven and cooking utensils including frying pans and clay pots are poorly maintained and cannot be used.
During the stay (5 days and 4 nights), there was no housekeeping provided, nor instructions on how to change towels, dispose of garbage, or purchase consumables such as toilet paper, garbage bags, etc. When checking in, the hotel staff did not mention the above arrangements. Fortunately, there is no cooking, there is not much garbage, and we have our own garbage bags.
In addition, the day before departure, I asked about transportation information to the airport. The hotel staff provided a "taxi" contact number and mentioned the fare. This service was originally very good, but unfortunately the driver contacted had questionable integrity. Before getting in the car, The charge was originally NZ$60, but when I finally arrived at the airport I was asked to pay NZ$70, which was very excessive. I hope the hotel can face up to this problem and not introduce this taxi company to customers, so as not to affect the hotel's image.
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