SpringHill Suites Denver at Anschutz Medical Campus

I was very impressed by this hotel. It began with a friendly, helpful, and professional check in. Our double queen room was spacious with a seperate sitting area. I really like how the toilet was in a separate room from the main bathroom. Breakfast was high quality and well stocked in a bright, airy dining area with plenty of tables and chairs. We didn’t use the bar, but that seemed a nice touch. Location is fine enough for Aurora with easy access to the I-225 and I-70. There are plenty of food options a short drive away.

The only problem was that I wasn't given the room i paid for. According to the hotel staff, ******* sent them the wrong reservation. I reserved and paid for a studio with a king size bed. However the clerk claimed that ******* made the reservation for 2 double beds. I have used your service several times and I have grown to expect great service. This is highly frustrating and I expect to be compensated for the inconvenience

We were going to visit a relative who lives in Colorado, while we live in Missouri. She ended up being in the hospital for surgery. She was not able to go home yet, so we had to cancel our original reservation in Sterling, CO and find a hotel in Aurora, CO. It was late afternoon when I called. The man was so kind when he heard our story. He was able to get us a room. Hayden was the clerk on duty and was so friendly and efficient. Our room was very clean and beds were comfortable. Devin was the bartender and was great. Breakfast was very good with plenty of variety.

We were here as we had some business in the hospital, and it was conveniently located. Staff was friendly and helpful with check in. My room didn't have any soap in it, but the quickly got some for me. There is a nice lobby, but the bar was closed due to lack of staffing. The room was nice, quiet and comfortable. It had an interesting layout with a desk/couch in a sitting area that was separated with a half divider from the main sleeping area, and then two small bathrooms (one with a shower, and one with a toilet) which was an interesting division (but could be convenient for multiple people). Overall it was a comfortable stay - we were leaving too early for breakfast, but the coffee in the lobby was fine (and there was a Starbucks nearby some of us went to in the morning), and there are restaurants/complexes that aren't a far drive.

BEWARE My car was vandalized at this hotel and staff was unhelpful and told me security camera were fake and don’t work according to staff member “Larry P” Stay some where else that’s safe not this hotel.

Very disappointed with management. My daughter and her two special needs sons arrived late on weekday night with both boys scheduled to have procedures the next morning at Children's Hospital. Their reservation had been secured with a debit card online. Upon checking in the hotel's system would not accept her debit card or the two others presented by her husband, despite both of their banks indicating that the funds had been released to the facility. I was then called and offered to provide them with my Marriott Bonvoy credit card number. The unsympathetic clerk and her unyielding night manager catagorically refused to take the information over the phone, stating that company policy prohibited them from doing so. I know this was BS since I'd provided similar information to this same facility several times over the years. This forced me to drive a half hour from home to the hotel just to present them with a physical credit card. I felt this was uncompromising and totally unacceptable, souring me to the entire hotel chain. Needless to say, despite its convenient proximity to the medical center, I will definitely think twice before we book at this facility again.

I stayed at this property this week due to medical appointments across the street. It is most convenient to the University of Colorado Hospital Anschutz Pavilion and the Children's Hospital. The hotel provides a free shuttle to the hospital and it is a short walk to the hospital if you want to leave your car in the hotel's parking lot. Believe me, you do not want to park anywhere at the hospital. Parking over there is a MESS. The front desk people are extremely helpful and gracious.I just wish the hotel would provide them with more help, but probably due to the labor shortage, they can't. Room was clean and also surprisingly quiet for all the massive construction going on around it. As a single woman traveling alone, I felt that it was secure because Colfax Ave is Denver is not any place you want to be walking around on, day or night in my opinion.Street side rooms may be too noisy for some people as Colfax is a busy street and you are right across the street from a hospital with ambulances and helicopters coming and going. Doesn't bother me though. The only thing I didn't like, and more and more hotels are going to this option, are the large fill toiletry dispensers in the shower. To me, that's a big yuck. But I bring my own anyway. I think housekeeping is provided every other day. Fine with me as I have multiple health issues and Covid is still around. Thank you Springhill suites for providing a refuge during stressful hospital visits. And thank you to the super sweet gentleman and lady that were doing the checkins. I'm sorry I didn't get your names.

Booked a 1 bedroom suite with two queen beds and a sleep sofa on ***********. Was assigned one room with two queens and a sofa with a trundle bed. There was a desk set up beside one of the beds as a "half room divider". This was no suite. When I asked about it at the hotel desk, I was RUDELY told that is what I booked thru ***********. When I replied, "No, I booked a suite." Again, I was rudely told all suites were on the 4th floor and I would have to contact ***********. I did and was given a run-around by *********** and the hotel. I tried to cancel and was told by *********** that the hotel would have to approve it, without a charge. Was there three days and never heard from the hotel. We asked for more towels (5 of us 3 adults and 2 children). Never received them. Asked for a porta-crib. Never received it. Asked for maintenance to check the helicopter sounding AC unit in out room. Never happened. When we pulled out the trundle bed, there was old cereal, candy, candy boxes, deodorant, tags, and other filth. I took photos and asked the front desk to have the room cleaned, pointing out this filth, specifically. It was still there when we finally checked out this morning. There are a lot of guests staying at this hotel for medical treatment at the hospital. Their cleanliness is totally unsatisfactory and they-- the front desk and corporate help desk have no customer service skills! DO NOT EVER BOOK A SUITE AT THIS HOTEL! Oh, corporate supposedly gave me 3,000 points for "being inconvenienced". The 3,000 points did not clean my ROOM. The 3,000 points did not bring me towels. The 3,000 points did not fix the AC. The 3,000 points did not turn a room into a suite!