Residence Inn Austin Lake Travis/River Place

Located in a beautiful part of Texas, this modern hotel is a good deal. clean and quite room. Indoor pool, Wi-Fi, cable TV, and breakfast included. Close to HEB and other shopping options. Staff was very friendly and helpful. Planty of parking.

Front desk staff were polite and attentive and very friendly. However, condition of the room left much to be desired! Living room TV wouldn’t come on, very minimal kitchen utensils, the room smelled when we first arrived, breakfast was very minimal, small things like damaged lights and toilet roll holder coming out of the wall… I doubt I would stay here again. Just noticed the lobby entrance door is broke ..for a Residence Inn, it was fairly disappointing.

First off the staff were absolutely kind , and i will probably misspell this D'mairys, Rochelle , Julian , and James. This was an unexpected last minute trip for my family and I . The rooms could use a refresh, rooms are tired looking ,but they have all the right tools for a family to travel. Thank you all very much and Merry Christmas!

I will start by saying that the staff here was very kind and what follows was just our experience. We arrived on a Friday evening after a drive that took 3 hours longer than it should have. We checked into our room on the 3rd floor only to see that the sink was no longer mounted to the countertop, which makes it unusable. We were moved to an adjacent room which in theory would have been convenient. Unfortunately this room had a completely falling apart mattress on the sofa bed which we needed to use because we had three people in the room. Since it was late I went into the first room and borrowed the mattress from that sofa bed which was in good shape. Then Saturday evening after returning home from dinner our room was full of cigarette smoke, almost as if someone had been in the room and left a lit cigarette. I alerted the front desk (she tried her best to take care of us). She came to see and it had gotten even worse from the time I left the room until the time I came back. She allowed us to use the previous room so we get to sleep, but the smoke was so bad that we had to move all of our things because we didn’t want them smelling like smoke again. This also means that the borrowed mattress was moved back. I will add that the entire 3rd floor stinks, the ice machine doesn’t work.

OUTSTANDING property. Stayed here after a poor experience with a Fairfield in Austin and it was totally worth the drive and extra money. Beautiful hotel and outstanding staff. Damaris greeted us with a smile and went above and beyond to amke sure our stay was great. Would absolutely stay here again.

While the property is ordinary (clean, nice, but nothing to write home about), the staff is extraordinary. My fiancée and I just had to deal with yet another Texas ice/snow storm that knocked out power to 100K+ people...so you can imagine that a hotel w/power and internet was swamped with requests...and this was the RI. Include in that the lobby was filled with people begging for rooms, sheltering from the cold and seeking internet. Aussie Sharon and her colleague Suzy Marin handled the rough situation with aplomb. They treated everyone with grace, kindness and efficiency and were stand-out examples of how to shine in a rough situation. Two big thumbs up.

We stayed in this hotel a year ago, and had such a pleasant experience that when we returned to Austin for Thanksgiving, we stayed there again. Unfortunately the second visit wasn’t as nice. We had a two bedroom-two bathroom suite, so a 5 day stay was almost $1500. The kitchen and living area were clean, but the bathrooms just weren’t up to Marriott standards of cleanliness. They told us there was no Housekeeping on Thanksgiving day which was understandable, but they also totally missed our room one other day. The breakfast was really not what we have come to expect from Residence Inns either. Most mornings they had pre-packaged breakfast sandwiches, and the condensation from the bag makes everything soggy. Very few bagels available, there was never cream cheese, and no attendant in the area to ask. For the amount of money spent, I will likely look for a different hotel on our next visit.

My wife and I stayed here for 3 nights because it’s located close to relatives we were visiting. We were happy with our suite but other aspects of the hotel came up short. We had a one bedroom suite that was large and well maintained with a nice kitchen. It was pretty typical for a Residence Inn. The bathroom area was average size. One problem with the room, typical for Residence Inns, is limited storage space in the bedroom. We had to keep one of our two suitcases in the living room . We had TVs in both the bedroom and living room with a decent number of channels. We had the fast internet option and it was below average. Parking is free but there aren’t many spots near the front entrance. Breakfast was sub-par. Residence Inns often have good breakfasts but the ones here aren’t as good as what you get at a Hampton Inn or Holiday Inn Express. The variety of food is pretty limited and is also inconsistent. E.g. they only offered waffles on our first day. Water pitchers and real plates were only offered on our last day. The woman who checked us in and most of the other employees were unfriendly and indifferent. The Australian woman at the front desk was friendly but that was about it. They only clean rooms every three days. I find it cheesy that Marriott uses the pandemic as an excuse to cut back services. If you’re going to cut back on service, reduce the price. Overall not a bad place to stay but it could be better.

Hotel has ants in the bathrooms.Room service only every 3 days.Checkin is ridiculous. Arrived 5:30pm-no rooms ready. Only studio.Terrible breakfast.Prepackaged breakfast.Juice machine is out of order.