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Excellent all around. I would like to give a thank you to the entire staff at Hotel ZaZa. This trip was a business trip for our sales team and their customer. During the planning process, Jessica Sanders worked with me to secure rooms and handled all the details during the planning process. It was no second guess that we wanted to book in this upscale boutique hotel. Jessica handed me off to her team of planners, Kate Rossiello and Kaylie Vu. Kate and Kaylie were very attentive to every detail and helped with all the special touches for our stay. The ons-site banquet staff, Jose Cordova and his team were outstanding in catering to our every need and the red carpet was rolled out consistently. Our entire group had nothing but overwhelming compliments for the entire staff. The rooms were very very clean, the aroma of the hotel hallway and elevators was pleasurable. The food from catering was delicious and presentation of the food was amazing. Definitely a must if you are visiting Austin.

Let me first start off by saying, “this was the worst experience ever” I am a titanium elite Marriott member so I’ve seen my fair share of Marriotts. But paying $500 a night and the experience I got was less than a motel 6. Checking in was ok. Service was par but I can deal. I needed to access something on my phone. At the check-in counter, complete dead zone. They claimed they upgrade me to a “wonderful room” but on my reservation that was exactly what I booked. There was no upgrade. To ease myself into the trip, I went to the restaurant at the hotel. Not many people there, maybe 3 tables and then myself. I ordered a burger with lettuce and tomato only. I waited 40mins only to receive a burger with every condiment and simply no lettuce or tomato. Moving to the room. I slept ok. The snacks in the mini bar were a great variety. The internet was rather choppy. I wake up the next morning, I wake up to a crew on a crane looking directly into my room. Now, the hotel did email me to say the pool was not open during my visit, but failed to mention they were having work done. So I heard thumps due to work being done, loud music (and not the live music that is of a melodious sound). I called in the morning to say I will be checking out Day 1 of a 4 day trip but simply asked for a late check out - (seeing as though I had the room for 4 days) the agent told me the best she can do was 1PM. Hello, this room is technically unavailable because I would have still been here. It didn’t make any sense. I eventually left at once but this was an overpriced disappointment. I moved to another Marriott location 2 blocks over to finish my trip.

Our stay was simple and easy for Austin, Texas just down the street from the Great State of Texas Capital building or a short walk to the river. The hotel staff will greet you and have you wisked away to your room as fast as possible. Our room #2314 was a regular king room and the large size was good to have. The windows were floor to ceiling to have great views of the city day or night. Austin is home to the Texas music scene so many stay here for the access to all that is offered. The staff made sure our stay was enjoyable and I highly recommend requesting the charcuterie board with a great bottle 🍾 as it was sent up for us from the hotel. This hotel is designed for the business traveler in mind, great meeting spot and conference hotel. Book a breakfast, lunch or dinner at the Corner for a great meal. We utilize the valet service during our stay and the easy texting system works great. 👍 All in all a great stay next time your in Austin try the JW Marriott. #texastravel #visittexas #marriottbonvoy

Our stay at the Hyatt Regency on our wedding night was phenomenal! We were hoping for maybe some champagne or something special since it was our wedding night, but it was still a great experience overall. We had an amazing view and great service throughout the night there. Would definitely stay again!

I stayed at the Austin Marriott Downtown for one night on a business trip. My four colleagues and I were all extremely impressed with Seraphine at the front desk. She was exceptionally helpful, remembered my name and spoke to me every time she saw me, and was attentive and helpful to every detail. The rooms and location were very good, and our stay was enjoyable, but her customer service was absolutely exceptional.

The service was very good and caring, knowing that the child had an exam the next morning, and a free breakfast was specially arranged. It was originally not included in the breakfast. Such carefulness is rare in foreign service.