Hotels near UpgradeUSA, Austin

Considering how expensive the room was, this is one of the worst hotel experiences we've ever had. 1) There is a fee for parking. This hotel is located well outside of downtown surrounded by apartments, business complexes and residential neighborhoods - there is a deluge of empty parking lots, yet this already overpriced hotel chooses to gouge its customers by forcing them to pay $10. This is not included in the charge for the room and must be paid separately via QR code. I wonder where that money goes. 2) The hotel is disgusting. There was trash piled up all over the place - the hallways, by the ice machines, outside of people's rooms, etc. There was also leftover plates of food outside of rooms that had been knocked over and ground into the carpet. Nobody had bothered to clean the place in days if not weeks. 3) The air conditioning was off in the hallways. It was late June. For those of you familiar with Texas summers, you can imagine how that might affect the smell in the hallways with the trash situation they had going on. 4) The fridge was broken in our room. Not a big deal for us initially as we figured we could just get some ice to keep our perishables cold overnight, but of course.... 5) Every single ice machine was out of order except for 1 which was out of ice. The first 4 Ice machines we tried either did not work or had a sign directing us to another Ice machine that was also broken. We finally found one that seemed to at least work but of course it was out of ice. We had to throw away our food. 6) The bed was broken. If I could upload a video I would so y'all could hear the clunking sound every time we sat down on it. Overall this was an incredibly disappointing and infuriating experience. We ended up paying close to $200 for an uncomfortable, disgusting hotel that is badly mismanaged, understaffed, and seems to be run by someone thirsty for cash and wholly uninterested in providing a decent lodging experience. I don't know how Hilton allows their brand to be attached to something clearly lacking in quality. Do not stay here unless they offer to pay you instead. Biggest ripoff ever.

Great service and clean room

Consistently lovely hotel with consistently good service. The juevos rancheros I ordered and had delivered to my room were incredibly good! And the coffee was nice and strong ….. glad I asked for extra cream and sugars ! Great location near the Arboretum stores and shops at the Domain . Also close to Whole Foods, H‑E‑B grocery store, Gateway movie theater, and lots of good restaurants, many within walking distance.. Large rooms, bathroom stocked with Aveda products. (shampoo, conditioner, body wash, bar soap for hands) was a very nice touch! The only thing I didn’t like was they have recently started charging for self parking in their uncovered lot ….. I paid $20 on 1/31/24. I don’t like that at all. Just put the price in your room rate and say free parking!

The pool was warm and clean. Their rooms were clean but dated.The Beds were comfortable. Breakfast was A huge disappointment. The first night we were here they made boiled eggs Still in the Shell, The bacon was barely cooked. They did have waffles. Best part of the hotel where the pillows and the pool!

I stay solely at various levels of cost and luxury at Marriott and Hyatt hotels and suites. I am very familiar with the Marriott brand and style. I am also not picky and really only require a clean place with a decent air conditioner. This hotel, whatever this hotel is, is so far below sub-par that Marriott should be ashamed to have its name attached. I filed a formal complaint more than 48 hours ago, and no one has contacted me to follow up. I paid $218 at a corporate rate for a one-night stay, and I was in and out in less than 15 hours. It was a nightmare. First off, location. This hotel is in the middle of nothing. To get to the parking lot, you drive down residential or industrial neighborhoods, past loading docks, and past some weird factory ***** mall. It all feels exquisitely unsafe. When you get to the parking lot, there is no indication as to how to get to the lobby. It is behind the unmarked glass door under covered parking. Second, overall disrepair. This is a NEW hotel and was only built 1-2 years ago. I was in a room on the 5th floor, overlooking the parking lot, ***** mall, and dumpsters. The whole 5th floor hallway was hot and damp, like a tropical rain forest (in February). The elevator was broken. An exit sign on the 4th floor was hanging by its wires. The grout in the shower was crumbling. The box built into the ceiling to hold the curtains was ominously cracked throughout the entire seal. There were random paint splotches on the wall, which may have just been filth. There is a huge 6 foot gouge out of the wall in front of the elevators on the 4th floor. Third, general necessities. There was no ice bucket. There is a sign pointing to an ice machine on the 5th floor. There is no ice machine on the 5th floor. Don’t follow the sign. Take the (broken) elevator to the 4th floor. It has an ice machine. The toilet paper, which I really never complain about because, well, low expectations. But, whatever this TP was was unusable. It dissolved immediately upon contact with moisture. Fourth: cleanliness. There is none. This hotel was filthy. There was a bug on the wall next to the toilet and a long brown hair on the sink that wasn’t mine. There was makeup(!) on the pillowcase(!) and on one “clean” washcloth. There was sticky stuff on the table. The bed skirt looked as though it had (barely) survived a flood. There was a short, curly hair on the wall behind the toilet. Use your imagination as to the genesis of said hair. Be prepared for weird smells and animals, which is not unusual for a hotel with a kitchenette, but just be forewarned. Fifth: responsibility. I was sick when I checked in. I’m getting over pneumonia. I didn’t want to argue or have to switch rooms or any of that nonsense. I assumed, given the state of the common areas, that any room I moved to would be equally terrible. No one asked me how my stay was. I was in a hurry, and they didn’t ask, so I left and filed an online complaint so I wouldn’t miss anything. In my

Roselin, the lady at the front desk was great she was very friendly and it took us 5 minutes to do the hole process. Clean rooms, great location Very comfortable bed and pillows. Lobby area is very lively and fun. The breakfast was good menu is limited but service and taste was great . Tammy our waitress was very nice and made us feel at home. Overall experience was great!

The room is large and has simple kitchen facilities. Although the breakfast is simple, it is much better than LA and NY's HYATT PLACE. The fruit has strawberries and blueberries, and there are more choices for sandwiches. The most unacceptable thing is that the bedding is all polyester... I have never lived in a hotel with a full polyester bedding, which is too speechless.

Clean, big room. Had a small issue with the toilet running and they fixed it quickly. Room service was fast and delicious. The restaurant was also quick and the food was good. The breakfast buffet was HUGE and great food. Mary Ellen helped us at the restaurant and she was amazing! She was courteous, helpful, and very friendly! Johnny Loredo was nice and worked hard for our group. Adrian and Fredencio made delicious food for us! The gym was a really nice one and the hotel was quiet. Thank you for a wonderful stay!

Went to a concert in Austin, TX and decided to stay here -- thankfully! This location was perfect -- close to everything! We were just minutes from the Capital (free tours), LBJ museum, many restaurants and the Moody Center. The parking is NOT free -- which I did not like and even got a ticket even though I paid after arrival (the manager removed the charges). BUT, this assured me that there are patrols throughout the parking lot. The atrium was beautiful with all rooms opening from the central area (not outdoors). The view was eye-appealing as you can just watch people moving about. There are TV's, couches, and free detox water (and regular water) in the atrium area. A nice place to just hang out. The hotel gives a couple of free alcoholic redeemable cards at check-in for the evening. Thought that was nice. The breakfast was fantastic -- an omelette bar, scrambled eggs, sausage, bacon, breakfast potatoes, yogurt, fruit, bakery items, etc. It was fantastic and met all of our ”wants”. We didn't swim in the indoor pool or take advantage of the gym but can confirm that both are at this hotel. The rooms open to a living room area with a couch, TV, small table to seat 2, mini-fridge, microwave, and coffee ”abilities”, as well as a bar sink. Through a small hallway area (which encompasses the bathroom) is the bedroom area. Nice TV, an armoire, and dresser. Definitely a nice place to stay and will plan to pick this place again should we re-visit Austin, TX.