119alexeyl
October 6, 2024
Family Holiday at AQI Pegasos Royal Our family holiday at AQI Pegasos Royal was a beautiful experience overall. The resort offers a fantastic blend of comfort, entertainment, and stunning views, making it an ideal destination for families. Highlights of Our Stay: 1. Beautiful Resort: The resort itself is gorgeous, with well-maintained gardens, spacious rooms, and a variety of amenities that cater to both adults and children. The pools and water slides were a big hit with the kids! 2. Beach Experience: The beach at AQI Pegasos Royal is lovely, with soft sand and clear waters. However, on our first day, we encountered an issue with finding available sunbeds and umbrellas. It seemed that many guests were reserving them early in the morning and then leaving, only to return much later. 3. Excellent Customer Service: We raised this issue with Olga Shnayder, the TUI manager for hotel customer relations. She was very understanding and promised to address the situation. True to her word, the next day, the staff ensured that all reserved sunbeds were cleared, and they monitored the beach to prevent further reservations. This prompt action greatly improved our beach experience. 4. Delicious Food: The dining options at the resort were excellent. There was a wide variety of dishes to choose from, and everything we tried was delicious. The themed nights at the restaurant added a fun twist to our dining experience. Special thanks to Alper waiter who was make sure we always having glasses full with wine 5. Activities and Entertainment: The resort offers a range of activities and entertainment options for all ages. From kids’ clubs to evening shows, there was always something to keep us entertained. Overall Impression: Despite the initial hiccup with the sunbeds, our stay at AQI Pegasos Royal was wonderful. The resort’s beautiful setting, excellent facilities, and attentive staff made for a memorable family holiday. We would definitely recommend this resort to other families looking for a relaxing and enjoyable vacation.