Guest User
August 19, 2024
Disappointing Experience Despite Great Location Our recent stay at this hotel was extremely disappointing, despite its fantastic location. The initial impression was positive, especially with the cable car experience, but everything went downhill once we entered our room. Upon arrival, we found two used towels on the bed, which was quite unsettling. We requested fresh towels, but even then, there was no hot water available, making it impossible to enjoy a warm shower in the freezing cold. To add to our frustration, the room lacked basic amenities such as tissues—there was only an empty tissue box. The cleanliness of the room was another major issue. The bed was covered in dirt and dead ants, forcing us to do our own housekeeping. This is simply unacceptable. To top it all off, dinner was terrible, making the entire experience even more regrettable. It’s clear that the staff responsible for maintaining the property are not taking their duties seriously. This lack of responsibility and attention to detail left us with a negative impression of what could have been a great stay.