Hotels near CKS Plaza Tuaran, West Coast Division

This was an unplanned stay, i booked 2 hours before we checked in, after a long days at the hospital for my mother’s appointment . Checked in process was smooth with minor error but it’s ok as the receptionist looks new. But he still did his best and did a good job to handle the customer. Well done! 👍🏻 we had a great rest and recommend this hotel if u want free parking and easy access to suria mall with a lots of food choices.

Value for money. Front desk will contact guest to confirm check in time and aircondition switched on prior arrival that make feel welcomed and comfortable. Location was great and all room ammenities was good.

The room was super small. But the location is in the heart of everything. Walking distance to eateries. Downside was, 1 room only 1 access card.. wpuld be nice to have 2. Unlimited access to parking lot.. thats a plus Recommended

Very good hotel..distance to kk downtown.. Room clean and big..good amenities provided..bed and pillow super comfort..water heater and pressure very high..breakfast spread was good.. Always my first choice hotel in KK and highly recommend

good for everything to me.. bagi yang ada orang tua sakit dan mengguna wheelchair, mudah sangat tak perlu risau, kerana ada luluan yg mudah nak tolak wheelchair naik ke lobi. nak grab pun mudah dekat dengan hospital (cheapest grab)

My recent stay at The Pacific Sutera Hotel was nothing short of exceptional. Despite only spending 2 days and 1 night at the hotel, the level of service I experienced was truly top-notch. From the moment we stepped into the lobby until our departure, every aspect of our stay exceeded expectations. The hotel's attention to detail was evident in every corner, from the cleanliness of the facilities to the overall ambiance, which contributed to a memorable and enjoyable experience. However, what truly set this stay apart was the outstanding service provided by the hotel staff. I must make a special mention of one staff member whose name unfortunately escapes me. She mentioned that she has been a part of the hotel's team for the past 20 years, and her dedication to her work was palpable in every interaction we had with her. Her genuine friendliness, warmth, and professionalism enhanced our stay and left a lasting impression. I believe it would be wonderful if the hotel could consider acknowledging her dedication and exceptional service with a bonus or some form of recognition. Her commitment to ensuring the comfort and satisfaction of guests like myself deserves commendation, and such gestures would not only serve as a token of appreciation but also motivate her and other staff members to continue delivering outstanding service. Overall, my experience at The Pacific Sutera Hotel was nothing short of fantastic. I look forward to returning in the future and experiencing the hotel's hospitality once again. Highly recommended for anyone seeking a memorable and delightful stay in Kota Kinabalu. Warm regards, Lydia

The Shangri-La Tanjung Aru Resort is an outstanding resort with exceptional service that leaves a lasting impression. Firstly, the service quality at the hotel is very high, with staff being friendly and helpful. Whether it's the reception or room service, they respond quickly to guests' needs and always with a smile. Secondly, the quality of the in-room dining is excellent. Whether it's breakfast or dinner, the food delivered to the room is not only fresh and delicious but also beautifully presented, making you feel genuinely welcome. It's particularly worth mentioning that I once accidentally left some items in the room. The hotel staff promptly contacted me and arranged to return the items quickly, which was very reassuring. However, there are a few areas where the Shangri-La Tanjung Aru Resort could improve. Firstly, the hotel's location is relatively remote, making it inconvenient to hail a taxi, especially at night or during peak hours, which can be troublesome for guests who need to go out frequently. Additionally, there are some issues with the hotel's pool facilities. The edges of the pool may be rough, and I accidentally got a cut while using the pool. I hope the hotel can address this to enhance the safety and comfort of their guests. Overall, the Shangri-La Tanjung Aru Resort remains a highly recommended accommodation choice, particularly for travelers seeking excellent service and delicious meals. If they can resolve the transportation and pool facility issues, this would be an ideal place for a relaxing and enjoyable stay.

Strategic location,easily access to kota kinabalu city-airport. Free parking with spacious car parking lot.The hotel staff are incredibly friendly and efficientT.he room amenities were nicely done, spacious, and rooms were very comfortable.

A good place because it has a beautiful and attractive swimming pool..recommended to stay here especially those with small families..all staff services are very good..when there is a problem with the room they act quickly..I am very impressed with the housekeeping because they are willing to come to change the blanket which is dirty late at night..next time will stay here again😘

On our way to Cabana Retreat, we saw a couple of cows at the roadside. Since I wanted to take some photos, my friend made a U-turn so that I could capture a few. One cow was a shade of white & it looked quite tame & docile. The road leading to our retreat was very quiet. We hardly saw any cars & passed a jetty signboard. We arrived at 3:00 pm & managed to park our rented car near the Resort’s entrance. I went straight to the Front desk to check-in & to get our keys to our quad-tent. Thankfully, our quad-tent was located near to the common bathroom. We had chosen a quad-tent because the 4 of us wanted to have a glamping experience together. Unfortunately, one friend had to leave. Thus, there was 1 empty mattress on a wooden pallet which we had used to put all our food. Although the quad-tent was compact, it came equipped with an air-cooler, a standing fan, a small wooden table & chair, a wicker basket that was used as a wastepaper basket, a long mirror & a small area to hang our clothes. There was also a steel shoe rack. Throw pillows were given on each bed. The sheets & blankets were of hotel quality while the mattress was comfortable enough though I could still feel the wooden pallets underneath it all. The material covering our tents was of high quality too & we had double tent zippers for safety & protection. Our 2-day package came with free activities on the beach. Unfortunately, the staff was not available to teach us to handle the paddleboat. Hence, we had to forgo the non-motorised activities. My 2 friends decided to rest in the tent but I decided to walk on the beach. Strangely enough, I saw many cows on the beach! They were going for the waves. As it was starting to drizzle, I left the beach & headed back to the tent. Our package also included a Firefly experience on our 1st night. However, we had to drive to the jetty ourselves. When we arrived, we mentioned the name of our Hotel & were given admittance into the boat. The host, a middle-aged man told us to be quiet while he summoned the fireflies to our direction. It was such an awesome magical experience when the fireflies started appearing before your very eyes. Even if it’s not in the package, please make sure that you go for this activity. The next morning, we had breakfast at the Coffee House as it was included in the package. We were given a selection to choose from, either American or local meals. They were freshly made & tasty. The scenery was of the beach. There were also a few swings for guests to enjoy on underneath a roof. Outdoor tables, chairs & benches were provided on the beach where guests could enjoy their breakfast with the sand underneath their feet. There were many cats & dogs around the vicinity. Most probably they were strays. We saw a rooster trying to chase away a mangy dog. Throughout our stay, we would buy some food & feed the cats, dogs & rooster. In short, all meals – breakfast, lunch & dinner were at the Coffee House. We didn’t feel a need to