Astana Hotels with Balcony

We chose this hotel because of many great reviews about friendly staff, clean and neat rooms and tasty food on breakfasts and dinners. The staff is wonderful. Especially Ainur!!! The location is great. We recommend this wonderful hotel for everyone to stay both for leisure and for work

Nice welcoming by the team, I had luck to have a room with window that can be opened to get some fresh air. Despite the renovation that was ongoing it was quite and comfortable stay. Location was fine for me as my business meetings were close to the hotel and at the hotel, in the lobby bar.

The first St. Regis hotel in Central Asia. Overall very good! Great room service, the room decoration is very high-end, and all the equipment in the room, such as the electric towel rack, are very convenient. The bed is really comfortable and you can't feel any shaking when you turn around.

Excellent hotel! Located not in the center, but everything is convenient and in the pedestrian access, transport interchange is kind of convenient.... Nearby a lot of cafes, shopping complexes, huge market! The only minus if you live long.... The cleaner on all floors alone and physically can't manage to clean on all 10 floors, on 10 rose already at 23:30 brought me only water, but also for this she thanks!!!! Recommended to stay!!!!

The hotel is fabulous! The rooms are generous in design, and well designed. The beds are super comfortable. The car service app is so inexpensive the few extra minutes to go over the bridge costs only 1 USD. The breakfast is generous although, it could use fruit. The hotel restaurants while pricey are extremely delicious. The spa is fabulous and the massage is divine. The staff is super friendly and we had no issues communicating in English even when we needed medical assistance. I highly recommend the hotel.

Everything is great except the kitchen. The food is served warm and like yesterday, even when ordered in the room. Sometimes breakfast is served in the lobby, i.e. people come and go and go and guests are among all this breakfast. It was created that the kitchen in the hotel is a separate state. No one is listened at all, neither the administration nor the guests of the room are warm and light, everywhere clean and pleasant smell. The service is very good.

We have already stayed here, once forgotten the keys to their apartment in another city)) though we lived in Astana for 8 years. Then several times we have settled here friends who have come from Russia for visas to the American Embassy. It is through the road - it is undisputed plus location. Now we moved from Astana. And when the question of obtaining a visa has already been raised for us, without thinking, booked it, on the old memory. The quality of the service has fallen just to zero! Cleaning no!!! We arrived late in the evening with two small children, for a long time could not get to the territory first by taxi (the guard didn't even let the suitcases go). Then they could not get through the homephone. And this is a residential complex, not just a hotel. No instructions anywhere, nobody took care of at least the plates hanging in the entrance... Where to call? On what floor to go up to find a recipient? D6)))) Go to the room, put children in the dark in the bedroom. They started to lay the sofa and lay the second set of clothes, and it was dirty, unsleepy and all in the hair. I call the reception and hear: ”The waitress will come in the morning, now no one is there.” After a long discussion, they all brought the underwear. And in the morning I found that the underwear on which the children slept was dirty too. With the protector from the shoe on the roll. The shells are frozen, the water is not going away. On the third day, I called the supervisor and they allowed the apartment to be vacated by me. They pulled out bottles of pelvis inside of the bed, vacuumed the furry carpet and washed the long-unwashed floor. The raccoon also brought in order. So the number 711 is washed, you can go and live 😂 How we are confused told a friend living in a nearby block, it turns out recently, famous ...drom. Here (in the same building) girls live) When customers visit, they remove these apparatus without leaving the house. So it is not worth sitting here with the children. Yes, toilets with heating, a smart house and all the things. But when it all became awful unclean, pleasant from these chips is not enough.

It’s pretty good. There’s a spa downstairs. There’s a masseuse, Junye Luzi. At the beginning of the massage, she jumped on my back and yelled, exhaled and inhaled, and then heard two clicks, pressed two palms on my back, and then operated with one pause. I was really stunned by the fierce groping like a tiger. How can she be so unprofessional and yet so confident? It’s nb