Mexico City Hotels with Balcony

Excellent customer service. Great hotel team and value. Very good, and safe location close to the mall in Santa Fe. Convenient small shopping plaza below the hotel with some restaurants, stores and a Mc Donald plus an upscale super market makes your stay easy and convenient.

The hotel is very modern and clean, it has TVs that you can cast Netflix etc from your phone on. Most of the staff are friendly and helpful. It is in a nice location and I felt safe in the area and the hotel without my husband and with three small children. There is a mall and Walmart within walking distance and there are no problems getting an Uber taxi or food delivered. It’s easy and cheap to get around to the main sites. The negatives are they don’t have fridges in the rooms, ice is available but they give it to you in a plastic bag rather than an ice bucket. We needed the ice to keep baby bottles cool, our plug on the sink didn’t close and we had nothing else to put them in. The second negative is that the cleaners keep taking the spare room keys from the slot by the door even if you haven’t pushed it down to activate the lights when you are out it will be taken. The third negative is about the Starbucks at the hotel. There is a young man who works there and he just couldn’t get the orders right, I went there three times he was working and each one of those drinks were incorrect. It really annoyed me that he would would then strongly push for a tip when he isn’t great at his job. The one day my 4 year old ordered a strawberries and cream Frappuccino and he got served a small cappuccino! The last negative is that the a/c is terrible, it doesn’t get very cold but makes the air quality terrible. Our noses were all dried out and cut by the time we left.

I arrived on Friday at 1 and both bars were closed in the hotel getting ready for ticketed events that evening. Lots of people were irritated they couldn’t get a drink in the hotel when they arrived. So, I could not get a drink in the hotel until evening, if I had a ticket to one of their events. Their drag show and other party didn’t interest me. So, I had a drink in my room and hit the town. The Living Room bar (reason I picked W) was closed all weekend for private stuff. So, I never even saw it. The location is great and so we walked to many bars. If I go back, I wouldn’t spend the money to be at the W, when I barely made use of the place. Service and room service were good.

Marriott Titanium. Wife and I were in town for a babymoon and we decided to go back to Mexico City and try the St Regis. Really glad we did as everything was top notch as expected at a St Regis. Pros: Entire staff - friendly, super helpful, and genuinely caring staff from door, front desk, butler, restaurant, and all others. Thanks to Jesus for making reservations at amazing restaurants, Eduardo for going over the top for us, and the head concierge (sorry forget his name) for teaching my wife how to saber a bottle of champagne. Restaurant - ate breakfast every morning, had a lunch, and late night desserts at the hotel and the food is tasty with lots of options, taco bar for Saturday brunch, with great staff. Bar - I always try the bloody mary's when staying at St Regis properties as they have their own spin and the Mexico City one was very unique. But outside of that, the bar staff was very friendly throughout and made great drinks. Rooms - booked a deluxe suite for our stay and it was huge, clean, and had comfortable beds. Car service - can get you everywhere you need to get in a comfortable Navigator. Cons: Location - we love Mexico City and usually stay in the Polanco district and this was the first time we stayed in the ”central” district. Area is more business forward so you'll have to travel if you want to get to areas outside of that, but not at the fault of the hotel. Age - hotel is starting to show it's age a bit, but it's still very well kept. Pool - a bit smaller and jets in the hot tub didn't work, but it was nice to soak after walking all day. Cons are nitpicky and would not prevent us from coming back, which we will. Overdelivers on what a St Regis experience should be and we are very thankful that they made us feel so welcome and provided us great memories.

We had a wonderful stay for our anniversary at the Kimpton Virgilio in Mexico City. From our arrival, the staff (Sarahi at front desk, Angel the chief concierge) welcomed us with drinks and were very friendly. Angel went above and beyond and self delivered a flower arrangement to our room and a dessert on the day of our anniversary. He helped me coordinate the surprise and my partner and I were very pleased. The Polanco neighborhood is safe and full of restaurants to choose from. It’s in a great location to visit the castle of Chapultepec and a walking distance to the shops and the Soumaya Museum.

This lovely gem is right in the heart of the city! The interior hallways are sleek and modern while homage to a historic past. The building is a former law office and the interior is a classic courtyard presentation. The restaurants and bar are on the roof top, which is the 5th floor. My room was on the street side and I got an upgrade due to my Hilton status, so I had this huge suite on the 4th floor with incredible views of the interior when I opened my door. The bathroom was roomy and spacious. The shower was huge with both a hand held and a shower rainfall option. I had dual sinks and the lotion and other amenities were very nice. The bed was comfy, the windows could open and there were many lighting options. There was bedside lighting, overhead lighting and more. It was quite amazing! The bedroom was all white and quite bright. My ”living room” was dark, but had so many additional lighting options, plus the record player, TV, and the bright window for when the curtains were open. The sliding door between the 2 rooms was perfect. And, I had not only a desk with hand sanitizer, but also a small dining table with 2 chairs in my ”living room”. It was a heavenly stay. Now, the pool was tiny, but the hot tub was lovely and the cocktails were nice! Breakfast at Oliva was included for me and was delicious. The other restaurant on the rooftop, Paixa Do was also quite amazing. Creative food and a gorgeous view with excellent service and a great wine selection. What else? The front desk staff and bellmen were lovely. The concierge was a little odd to me, so I ignored him after the first day. It was easy to take an Uber from my hotel and the Uber was very cheap in US $. Within walking distance were a few Sanbornes, a money exchange place, and some nice restaurants. I totally would return here again. It was my fifth trip to Mexico City in the last 15-20 years and I've stayed only in 1 other place twice. Again, this is a fantastic place to stay...I almost forgot to mention the private movie theater upstairs, the art gallery and the records (vinyl LPs) that one could take and play on bluetooth speakers in your room! What a treat!

You can tell there is something about the way the property is managed when several things go wrong. Let me start by the good: Maybel Gonzalez tried everything within her power to avoid a total disappointment; nevertheless, travelers should be aware of the experience and hopefully upper management will take notice. Now the things that need attention: -Sent a message via the BonVoy app, it went unanswered until I requested a reply the following day. -Upon checking I noticed the floor in my assigned room had not been swept for a long time. They sent a very polite housekeeper who cleaned it and apologized profusely stating that was unacceptable. -Handheld shower could not be turned on, they fixed it. Also overhead shower sprayed water all over, this is a sign of not cleaning the shower head, it was fixed. -Air conditioning did not cool. They fixed it. Several reviews have the same issue reported. -The worst - the water pipes had air and banged all night. This was not fixed and even when the lent me a second room to sleep in, the noise was present. Had three sleepless nights. This is really a big problem. I was on the 12th floor. There are several choices in the Santa Fe area...I suggest looking for an alternative, I will.

I stayed for 10 nights simply to get work done quietly without any distractions (as an experiment in a burst of productivity). It worked out marvelously. Knowing I was committing to stay in the room and on the hotel grounds basically the whole time I took a lot of care in finding the perfect place. I didn't need a fun touristy location (the opposite) and therefore focused on Santa Fe. Among the hotels in the area I considered the Westin (I love their beds) and the JW Marriott, a chain I've enjoyed in various cities. Also the Camino Real and the other Hiltons in the area. I am so glad I chose the Doubletree! The main reason was the room -- which was huge and perfect for my project. I had a separate large space just for work (with a table and a TV that I could hook up to my computer as a large-screen monitor with an HDMI cable). The unexpected bonus was the view from the room: spectacular from the floor- to-ceiling windows (high ceilings too!). With gorgeous storms during the rainy season. What I didn't realize was that the DT is up on a hill so it's positioned above the other hotels. (They do themselves a disservice by numbering their floors as they do. I was on the ”7th floor” but in reality it was the 12th floor since they have a bunch of lower floors with no numbers used for gyms and lobbies and such.) Bed and pillows hit the spot (not the best ever but I slept fine). Air conditioning was quiet and worked perfectly. One odd thing I've seen in other hotels too was a couple sensors on the ceiling, one of which flashed brightly intermittently all night. Why? I had climb up and cover it up with a hat as I'm sensitive to lights while sleeping. Dumb design. Another was some kind of motion sensor ... I never figured out what that was all about but it only flipped on when you walked around so it wasn't a big deal). The breakfast buffet was fine -- I had mostly the fresh fruit spread with yogurt and granola. The gym was also perfect for what I needed -- a treadmill, some free weights, and a yoga mat with almost nobody else ever there (including plenty of terrace areas which I used to work out with an app). There's a nice pool and a spa with massages. The lobby restaurant was exactly what I expected -- not a great restaurant but I ate there happily most nights and walked to Shu, an upscale Japanese restaurant inside the hotel (but with a separate entrance) the other nights. I don't recommend Shu as it was overpriced and felt like a nightclub. The building is well designed with its sister hotel the Garden Inn next door. Nice airy lobby with breezes and high ceiling. Complimentary fast printers in the lobby was a surprisingly generous touch. Walking distance to a fancy mall (Samara) where I got supplies and some snacks and bottles of water. Friendly staff. They accommodated my request for a small refrigerator and over time they remembered my preferences at the restaurant, which was appreciated (gracias Ariel in the morning and Mauricio

I stayed here for only 2 hours. The staff was rude to me, the room was clean but not well maintained, and for the price of $125 US dollars a night - you can do a lot better. I checked out and went to another hotel, feeling very upset by the rudeness, the staff. I requested a refund for the rest of my stay and it has been denied by Holiday Inn and their bureaucracy of IHG. I will continue to fight as I feel that they are robbing me of my money - $450 USD to be exact. I was once a higher status on IHG, but after this experience, I will never stay at a Holiday Inn, Kimpton nor intercontinental and will encourage all my friends not to either. Stay away from here, stay at another place.

Front Desk Staff Oscar & Hector made us feel so welcome and highly efficient in checking us in and acknowledges us every time we walk thru the lobby. Made us feel special, safe and at home! Muchisimos Gracias!🙏🏽💐 The housekeeping staff was so accommodating and efficient, respectful and attentive! Eric, the Bell Person was awesome! This hotel rocks! Great place to stay! Close to everything that matters. 💯%🙌🏽🎉💐🙏🏽