Brasov Hotels with Balcony

The hotel is quite good. There is a sauna available, but it is for mixed sexes. The sauna room is not big and can accommodate three people. So I had a sauna with two ugly German men. Fortunately, they were quite gentlemanly and served tea and water to the ladies from beginning to end.

The bedroom (junior suite) is perfect for a couple. We were extremely comfortable and the room itself is new and beautifully designed. The location of the hotel is right in the Old Town, which is stunning and wonderful to traverse. The breakfast was very tasty and the staff just terrific. We were in need of a doctor and they made the happen for us.

Clean room, working air-conditioning, lots of bathroom counter space in the bathroom, comfortable bed. Free parking right in front of the hotel. Breakfast was amazing every morning. Only negatives were that the mini-bar in room was not cold enough & there was a situation with the nighttime attendant: we tried to set our in room air conditioning to 21°C. The night attendant came up to our room, after having adjusted our room thermometer via his cellphone app (making it warmer) & he seemed concerned that we had set the temperature so low. We had to assure him that this was purpose, as we like our bedroom cold at night. We just thought it was odd that he felt comfortable enough to adjust our temperature remotely, before talking to us first.

Wonderful experience. The reception staff is amazing, always smiling and ready to help at any moment. They make the difference between a good and excellent stay. The room was great, high technology and interesting design. The food in the restaurant is also amazing.

Our stay was a mixed bag: an impressive façade and spacious accommodations but significant shortcomings in facility management and staff conduct. We booked a premium suite to celebrate my wife’s birthday with our daughters amid the picturesque mountain scenery. We were initially impressed, but issues soon became apparent. Inoperative in-suite sauna, a defective window, an unstable chair armrest, tired old mattresses, no plug near the coffee maker are examples in our suite. Despite assurances of repair from reception staff, the sauna was never fixed, and staff were dismissive when inquired about. Cristina at reception was particularly discourteous and unprofessional. The breakfast buffet fell short of expectations: inadequate replenishment of food and beverage items, cold eggs, and uncleaned tables. The swimming pool area, though aesthetically pleasing, posed safety hazards due to slippery floors. Inflatable toys for kids were all pierced and unusable. We observed kitchenware being soaked in the hotel pond while returning to the hotel at night -＞ a potential food safety issue? When trying to discuss the issues with the manager on duty at check-out, we were told (by Cristina) that there was none that day. If true, that might explain the operational deficiencies. Inconsistent service quality and neglect of maintenance indicate a disregard for customer satisfaction and operational standards. Improvements in management and infrastructure would be needed to align with expectations of discerning travellers. Overall, an unpleasant 'aftertaste' outweighs the positive aspects of our stay. We'll only consider coming back to this establishment if big changes are implemented.

Everything was wonderful. They have many facilities including washing machine, oven and parking space. High quality for this price.

The service was excellent from the check in which was made by Roxana to the restaurant, SPA and the housekeeping staff. The rooms are very nice, vintage but modern, you feel the experience of the mountain side, the fresh air. The SPA is very modern, the inside pool and outside jacuzzi were amazing, so relaxing and comfortable. Răzvan from front office was very nice also, helpful, but i would like to thank from the bottom of my heart to Miruna, who served us at the restaurant, she made my stay outstanding, always smiling and asking if everything was alright, very efficient and friendly. By the way, the food was delicious. WHORTY!! SIMPLY THE BESY !