Pandawa Hill Resort

Pandawa Hill Resort Reviews

Pandawa Hill Resort

Jalan Pantai Pandawa, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
Pandawa Hill Resort
Pandawa Hill ResortPandawa Hill ResortPandawa Hill Resort
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Pandawa Hill Resort Guest Reviews

3.8/5
Good
12 review
Verified reviews
Location3.8
Amenities3.8
Service3.9
Cleanliness3.9
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All reviews(12)
Positive reviews(8)
Reviews with photos/video(2)
Negative reviews(2)
Guest User
Deluxe Room
Stayed in Jun 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jul 6, 2024
I loved to stay here, very friendly staff and even returned my lost object .
6/10
Rainbow20AA
Deluxe Room
Stayed in Oct 2023
Travel with friends
20 review
4.0/5
Very Good
Posted on Oct 23, 2023
fine. Relatively small hotel. No slippers. Bedding is average. Hygiene is okay. Close to the paragliding venue.
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Guest User
Deluxe Room
Stayed in Apr 2024
Travel with friends
4 review
3.5/5
Posted on Jun 24, 2024
The hotel is remote and it is not convenient to take a taxi. There are no shops around, nothing. It is too remote. When I went out with my friend to find a shop, I was almost scared to death by the Indonesians passing by on the road. I ran all the way back to the hotel. It was too scary. Girls are not recommended to stay here unless they stay in the hotel and do not go out. It is close to the paragliding base. The hotel has a restaurant and a swimming pool.
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Алексей П.Н.
Deluxe Room
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 10, 2024
Nice clean hotel. Polite staff. Clean area. The only thing is that the menu in the restaurant is all shabby, the pages are flying apart.
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Guest User
Deluxe Room
Stayed in May 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on May 12, 2024
Good, I had a good stay.
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Guest User
Stayed in Jan 2024
Other
3.0/5
Posted on Jan 30, 2024
I stayed at Pandawa Hill Resort with my girlfriend when we travelled to Bali, Indonesia at the end of December 2023. We booked the 'Deluxe Room with View' and stayed for a total of 5 nights (28-Dec to 02-Jan). We ended up choosing this hotel mainly for the price and its' close proximity to Savaya nightclub as we planned to attend 4 separate events at this venue in 5 days. Overall: I would say that Pandawa Hill Resort is certainly nowhere close to a 4-star hotel (at most 2-stars) but it is an affordable, convenient choice if you have plans to party at Savaya in Bali (a nightclub with many famous DJs playing there year-round) and just need a convenient hotel to use as a home base. Returning to this hotel from Savaya takes about 15-20 minutes by car while at least an hour if you decided to stay in a more touristy and developed area like Seminyak. After overcoming my initial disappointment with the hotel cleanliness and sub-par hotel amenities, I still consider Pandawa Hill Resort to be a decent, affordable option if you intend to stay and travel around the southern part of Bali (especially if plan to frequent Savaya often), provided that you are assigned a clean room by the hotel upfront. Room: The first impression of the room after checking in was well below my initial expectations. The room was not clean and looked very worn down compared to the photos depicted on Agoda. Upon entering the first room we were given, we found there were dead flies and other insects in the room like fruit flies, moths, and heavy stains on the bedsheets. The dealbreaker, however, was that there seemed to be some questionable stains on the toilet seat and hence we immediately requested to change to a different room. The front desk advised that the hotel was already fully booked that day, but after some insistence, they agreed to show us two other available rooms (one on the same floor and one on a higher floor). Although the second room did not seem to be significantly better than the first, it was cleaner and did not have flies. However, there were still many stains on the bedding, even after we requested the hotel to change it, and a cockroach appeared in the bathroom during one of the nights of our stay. The Wi-Fi in the room was quite strong and stable so I had no qualms about connectivity--it turned out to be one of the few things about this hotel that simply met my expectations. Oddly, there was also no safe to keep your valuables in the room, which I assumed to be quite standard for any 4-star hotel. Lastly, and to our surprise, the hotel staff actually refused our request for another set of towels on the first day, mentioning that every room is only entitled to one set of towels per day. Location: This hotel is pretty much located in the middle of nowhere. It is located far from the main tourist areas such as Denpasar to the North or Uluwatu to the West. There is a beach called Pandawa Beach nearby the hotel that seemed more geared to locals and only a 5 mi
Guest User
Stayed in Dec 2023
Solo travelers
4.0/5
Very Good
Posted on Dec 7, 2023
A really nice hotel in close proximity to Pandawa beach. The rooms were great although I found it strange not to have a safe to secure belongings. Staff at the restaurant/bar were lovely although struggled a little bit with language barriers. Food at the restaurant was great and had good variety A really nice pool and gym and very friendly staff at reception.
Guest User
Stayed in Nov 2023
Business travelers
3.0/5
Posted on Nov 5, 2023
I booked a standard room via Agoda and the amount was deducted from my card (refunded a day later). Upon reaching the property, I was told my booking wasn’t confirmed and I had to make another one. Oddly enough, the same category of room wasn’t available (while they were available online). The room with the alleged ‘view’ was 13 dollars extra and I had to get that, only to see that the view was a barren forest!
Guest User
Stayed in Aug 2023
Other
1.0/5
Posted on Aug 26, 2023
The worst hotel ever in Bali. A lot of chineese people crying on the pool in 8pm morning OMG !! Can’t sleep. Lot of Cockroaches in the room. Hygiene is so bad. The smell in the room is so bad. The service is so bad also !!! I will never come here again and I dont recommand you yo come guys !
Guest User
Stayed in May 2023
Solo travelers
1.0/5
Posted on May 10, 2023
Terrible service. So far, at the hotel, as far as I know, apart from the rooms being sold, the services offered are also offered. Very bad hotel service, 3 staff visited my room only to collect the restaurant bill, which I emphasized to include in the room bill. I was visited by the receptionist and cashier of the restaurant, including the security guard. EVEN my motorbike was moved behind the security guard post just to prevent me from escaping????? hey my bill is only 200k, how come I'm going to run away just because of that much money???? that happened on the first day (I booked for 3 days) I was still there for 3 days and I decided to go on the first night of my stay (after I paid) it's really a hotel with very bad service.
Response from Property: Dear Mr. LuthfiL21, Thank you for taking the time to share your feedback about your recent stay at Pandawa Hill Resort. We sincerely apologize for the unpleasant experience you encountered during your time with us. We deeply regret that the service you received did not meet your expectations. We pride ourselves on providing exceptional and attentive service to all our guests, and we are truly sorry for any inconvenience caused. We have carefully reviewed your concerns regarding the restaurant bill, and we understand the frustration you felt when multiple staff members visited your room for the same matter. This is not the level of service we aim to deliver, and we will address this issue with our team to ensure it doesn't happen again in the future. Regarding the incident with the motorbike, we would like to express our sincere apologies for any misunderstanding or discomfort caused. Our intention was never to prevent any guest from leaving the premises, and we understand the amount in question was not substantial. Please rest assured that we take guest feedback seriously, and we will use your comments to improve our services and procedures to avoid similar occurrences in the future. We genuinely value your business and the opportunity to serve you during your stay. We hope that you might consider giving us another chance to provide you with a much-improved experience in the future. Should you decide to stay with us again, please do not hesitate to reach out to our management team directly, and we will ensure your stay is nothing short of exceptional. Once again, we apologize for any inconvenience and disappointment you experienced, and we thank you for bringing these matters to our attention. Warm regards, [Pandawa Hill Resort Management Team]