Mercure Resort Sanur Reviews

Response from Property: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the poor service you experienced during your stay. This is certainly not the standard we strive for at Mercure, and I’m deeply sorry that we fell short in several areas, including the responsiveness of our staff, the condition of your room, and the quality of the bike rental.Please accept our apologies for the delay in addressing your requests, especially regarding the additional pillow and the issue with the safe. We have already shared your comments with our team to ensure immediate improvements in our service and responsiveness. Your feedback about the room condition and furniture is also noted, and we will review this with our maintenance and housekeeping teams to address the wear and tear.Regarding the bike, I’m sorry that it was not in proper working order. We will inspect our rental bikes to ensure they meet our guests’ expectations.While I’m glad to hear that you appreciated the location near the beach and the pathway, I understand that other aspects of your stay did not meet your expectations, and for that, I am truly sorry. We value your feedback as it helps us to improve, and we hope to have the opportunity to restore your faith in our services in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear _TIAU18zk901c,Warmest greetings from Mercure Bali Sanur Resort.Thank you for your feedback. We're pleased to hear that you had a good experience and found our hotel to be great value for money. We appreciate your understanding regarding the aged facilities and are glad our team promptly addressed any issues. We look forward to welcoming you back in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear E312893****,Warmest greetings from Mercure Bali Sanur Resort.Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our prime location on Mertasari beach and found our staff to be happy and helpful. We appreciate your honest assessment regarding the need for a makeover, and we'll certainly take this into consideration for future improvements. We hope to welcome you back soon and provide an even better experience.With Kindest Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for returning to stay with us and for sharing your feedback.We're thrilled to hear that you enjoyed our great beachfront location and the convenience of being within walking distance to the main restaurant and shopping area. It's fantastic to know that you found our amenities nice and that you were able to relax on the lounge chairs by the beach. We're also glad that you enjoyed our buffet breakfast and that our staff provided excellent service. We look forward to welcoming you back for another enjoyable stay in the future.With Kindesr Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear E332389,Warmest greeting from Mercure Bali Sanur Resort your home in Sanur.Thank you very much for your thoughtful comments and we are truly grateful you enjoyed our resort , learn that our facilities and the quality of service from our team did meet your expectations and become one of your travel highlights.E332389, Thank you for spending your cherished vacation time at Mercure Bali Sanur Resort , We certainly hope that future plans will bring you back to stay with us again for another exquisite Mercure Bali Sanur Resort experience. Until then may you be blessed with the very best of life.Best Regards,Dayu PurbaAsst. Guest Experience Manager

Response from Property: Dear TIIDsklg2xi****,Warmest greetings from Mercure Bali Sanur Resort.Thank you very much for your kind feedback. We're delighted to hear that our location perfect for you.We are looking forward to welcoming you back for another enjoyable experience.With Kindest Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear _TIRUuz7modj****Warmest greetings from Mercure Bali Sanur Resort.Thank you for your feedback. We are glad to hear that you enjoyed the wide beach, plentiful sunbeds, playground, and children's room. We appreciate your comments about the cleanliness of the sea in the morning, the quality of breakfast, and the beauty of our surroundings. Your feedback about the room's condition is noted, and we will strive to improve in that area. We hope to welcome you back for another enjoyable stay in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your comments seriously and will use them to improve our services and facilities. We understand your decision not to return, but we hope you'll give us another chance in the future to provide a better experience. With Kindest Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear _TIDEMungrhp,Warmest greetings from Mercure Bali Sanur Resort.Thank you for your feedback. We're glad to hear that our location was convenient for your visit to the Oasis yoga studio. We understand your concerns about the hotel's age and appreciate your honesty. Your comments help us identify areas for improvement. We hope to welcome you back and provide an even better experience in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear _TXJPgznhuoa****,Sunny greetings from Mercure Bali Sanur Resort.Thank you so much for your feedback. Knowing that your experience did not meet up your expectation, it was truly saddened me. Please allow me to express our sincerest apologies. Pleased rest assured that I have address your feedback related of the bath towel and other amenities to our housekeeper for our improvement. _TXJPgznhuoa****, thank you for your feedback and I wish that you will give us a chance to serve you better in the near future and bring you to experience the showcase of our improvement. With Kindest Regards, Dayu PurbaGuest Experience Manager

Response from Property: Dear Dudounai,Warmest greetings from Mercure Bali Sanur Resort.Thank you for sharing your feedback with us. We are thrilled to hear that you felt comfortable and relaxed during your stay at our resort. Your satisfaction is our top priority, and it’s wonderful to know that we could provide you with a restful experience.We hope to welcome you back for another enjoyable stay in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear Anonymous,Warmest greeting from Mercure Bali Sanur Resort.Thank you for your kind review. We sincerely appreciate you dedicating your valuable time to share such an educational narrative of your experience, providing wonderful insight about the resort. It’s rewarding to know all the sequences of your experiences did meet with your expectation.Anonymous,we sincerely appreciate you sharing your cherished impressions and we hope to have the great privilege of welcoming you back in near future.With Kindest Regards,Dayu PurbaAsst. Guest Experience Manager

Response from Property: Dear Guest,Warmest greetings from Mercure Bali Sanur Resort.Thank you for choosing to stay with us.We're delighted to hear that you found our hotel more suitable for children and that you decided to switch from Prama to stay with us. We hope you and your family had a wonderful time during your stay, and we look forward to welcoming you back again soon.With Kindest Regards,Dayu PurbaGuest Experience Manager

Response from Property: Dear _TSRU9i89ih0****,Greetings from Mercure Bali Sanur Resort. Thank you very much for taking the time to share your sincere feedback and we sincerely appreciate you affording your valuable time to share your comments which provide us treasured insight about your stay. We sincerely apologize for your disappointment you encountered during your stay. Please to informed you that we continually clean the beach 2 times a day, however pleased rest assured that your feedback has been addressed to our department concern for our follow up and improvement._TSRU9i89ih0****, wish that you will give us a chance to serve you better in the near future and bring you to experience the showcase of our improvement. With Kindest Regards, Dayu Purba Guest Experience Manager