Kutabex Beachfront Hotel Reviews

First of all this hotel is in the basement which wasn't mentioned in the details of the hotel. We booked the hotel looking at the building pictures attached in the description which is not a part of the hotel hence it's false description. The room looked clean every day but we found out they never changed the towels even when we had kept it on the floor to change it. The good thing about the hotel was it was in a good location. We were also supposed to get a discount everytime we ate at the hotel restaurant, and the staff never gave it to us.

Overall poor experience: room was noisy due to aircon and minibar, soundproofing is bad, poor cleanliness, room is too bright, and customer service was very very poor. 1. Noisy: noise from mini fridge cannot be stopped unless you switch off the fridge, but it also means you cannot use it to put food or drinks to keep cold. Poor sound proofing and often awaken by guests from other rooms and guest at the corridor either talking or dragging luggage. Aircon is old and noisy, drips water too 2. Poor Cleanliness: many cockroaches found in the lower basement room, and experienced by other guests too which other guests commented as they walked past me. Also sheets found with various red and brown and yellow stains, and torn holes in pillow cases. 3. When I asked for compensation for being given a room with many cockroaches which it also crawled into my luggage (and yes I freaked out and screamed), I was told by two different staff that the best they can do is to arrange a transport to the airport or another hotel location. When I insisted for a monetary compensation, they said they can do if I shorten my stay and check out ‘now’ which they will refund the remaining nights (but not the stayed night with the cockroaches found in the room). I was told repeated times to check out to get the ‘refund’ even after I told them my option is not to check out now. Poor service recovery and service attitude. Thanks to Trip.com that helped me fight for at least a one night compensation in fee. 4. The rooms on ground floor does not have full length curtains. Room is very bright once the day breaks and is not ideal for a light sleeper like me.

Good and clean hotel , i will recommend it . with friends best choice

Great location, right on the beach. Breakfast was great, traditional or western. Don't walk past the Jamu, Bali's own detoxing secret!!

We booked a deluxe room and the room were really Small , way far from the photo was showing . Anyways we completed about it and they changed to bigger room for free . All rooms are located in the basement floor which do not have windows, feel like trapped in a prison. Rooms are bad ,however the location and the view from the 4 floor restaurant is super good .

Great view from rooftop

Rooftop view is amazing. services good just you only get one access card unless you ask for more. Clean and tidy.

Maisie location right across from the beach, friendly staff, good entertainment, clean rooms, amazing bands, pool tables and yummy food

The hotel is very decent for the price. It is a great value. Room was super clean and staff are friendly.

Excellent place for a quick stay in between.

Excellent location with just few steps away from the beautiful white sand beach. You can also enjoy the beautiful sunset with a bottel of cool beer cum with good massage. Many eateries and shopping outside the hotel. Room rate is very reasonable when comparing to other hotels in the same area. Definately will come back again.

Kutabex was a strategic place with near the Kuta Beach. So amazing with several Activities in Morning & Nights ! Me & wife so Happy along our Travel !

The location is just in front of the beach but NO CONNECTION to the beach, there is a swimming pool but no "relaxing" place around it (no sunbeds): be careful that if you want to chill on a sunbed and have a relaxed time, well it is not possible unless you go to the public area on the beach which is full of highly "demanding" vendors that never leave you alone. I had to pay the hotel next door to use their swimming pool and sunbeds. It is a place to stay at night, not to chill in the hotel. There are no windows in rooms, no view on outside. Still the staff is nice, and despite the humidity and smells in the hotel, it quite clean.

Misinformation or not enough information has provided online by the owner of this hotel . Rooms has no windows and noise of ac machine is everywhere. Don’t be tricked by beautiful pictures of sea 🙅♂️