The Westin Resort & Spa Ubud, Bali Reviews

Response from Property: Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our hotel amenities, breakfast, and service. While we regret any inconvenience with your room arrangement, we're pleased that our team could resolve it for you. Your recommendation means a lot, and we look forward to welcoming you back for another wonderful stay in Ubud!

Response from Property: We're thrilled to hear that you and your kids had a wonderful stay with us! It's fantastic to know that you enjoyed our spacious rooms, delicious food, and excellent facilities. Thank you for choosing The Westin Ubud for your family getaway. We hope to welcome you all back soon for another memorable experience!

Response from Property: We're delighted to hear that Era provided exceptional service during your stay! Thank you for your kind words and recommendation. We hope to welcome you back for another fantastic experience at our resort!

Response from Property: Dear Akh21,Thank you for taking the time to share your recent experience at our hotel. We're delighted to hear that you found our staff kind and accommodating, and truly appreciate the praise for our infinity pool!We understand your feedback regarding the breakfast spread and want to assure you that we take all guest comments very seriously. While we strive to provide a diverse and delectable selection, we recognize that it may not have met your expectations for a 5-star hotel.We are continuously working to improve our offerings and would appreciate it if you could share some specific details about what you felt was missing from the breakfast buffet. This feedback is invaluable in helping us tailor our menu to better suit guest preferences.We're glad you enjoyed our infinity pool - it truly does offer a stunning view and is a popular spot for our guests.Thank you again for your review. We hope to welcome you back soon and provide an even more enjoyable experience.

Response from Property: Dear Guest, Thank you for taking the time to leave a review of your stay at our hotel in Ubud. We're happy to hear that you enjoyed our facilities and pool!We understand your concerns about the noise from the street and appreciate you letting us know. We strive to offer all our guests a peaceful and relaxing experience, and we apologize that the initial room assignment didn't meet your expectations. We're glad that we were able to relocate you to a quieter room and improve your stay.To ensure a more restful experience for future guests in similar situations, we'll consider offering room location preferences during the booking process or discussing noise sensitivity upon arrival. Additionally, we're continuously exploring options for soundproofing measures, particularly in rooms facing the street.Thank you again for your feedback. We value your input and are committed to providing an exceptional experience for all our guests. We hope to have the opportunity to welcome you back again soon.Sincerely,The Westin Ubud

Response from Property: Dear Gennady,Thank you so much for taking the time to share your wonderful review of The Westin Ubud! We are absolutely thrilled to hear that you enjoyed your stay with us and appreciate you highlighting all the aspects that made it so special.Reading your kind words about our "largest and most luxurious pool with panoramic jungle views" brings us immense joy! We certainly take pride in offering such a unique and picturesque escape, and we're delighted you were able to capture stunning photos to cherish.We're equally happy to know you enjoyed the wide variety of our breakfast buffet, encompassing both Asian and European delicacies. We strive to cater to diverse palates and ensure a delicious start to every day.Your heartwarming mention of Miss Vania's exceptional service truly warms our hearts. She takes immense pride in exceeding guest expectations and her kind heart and beautiful smile are definitely assets to our team. We will be sure to share your kind words with her.Knowing that you plan to return next year to our "tropical oasis of greenery, luxury and peace" fills us with immense gratitude. We're already looking forward to welcoming you back and creating another unforgettable experience.In the meantime, please do stay connected with us on social media for updates and special offers.Thank you again for your fantastic review!Sincerely,

Response from Property: Dear Nizam,Warmest greetings from The Westin Ubud,Thank you so much for your positive feedback and for taking the time to post this review.We are delighted to know that you enjoyed your stay with The Westin Ubud and had a awesome experience with us, we will keeping to increase expectation for our guest. We look forward to welcoming you back to our resort and creating another great memory together.Be Well,The Westin Ubud Team

Response from Property: Dear Noof,Thank you so much for taking the time to leave such a wonderful review! We're absolutely thrilled to hear you enjoyed your stay at our hotel and appreciate you highlighting the specific aspects that impressed you.It's truly rewarding to know you loved the beautiful design and decor of your room, our spacious pool area, and the helpfulness of our staff. They take pride in providing excellent service to our guests, and your kind words mean a lot to them.We're especially delighted to hear that you found the breakfast "more than perfect"! We put a lot of effort into offering a wide variety of delicious and fresh options, and we're happy to know it exceeded your expectations.Thank you again for your positive feedback. Your kind words encourage us to continue striving to provide exceptional experiences for all our guests. We hope to have the opportunity to welcome you back again soon!

Response from Property: Dear Valued Guest,Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We are delighted to know that you will be coming back and we look forward to welcoming you back soon for another memorable experience.Warm regards,Management of The Westin Ubud

Response from Property: Dear Valued Guest,Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We are delighted to know that you will be coming back and we look forward to welcoming you back soon for another memorable experience.Warm regards,Management of The Westin Ubud

Response from Property: Dear Guest,We're so grateful for your fantastic review of The Westin Ubud! Hearing that you enjoyed our excellent service and amenities truly warms our hearts, and we appreciate you calling us "the place to be in Ubud!"Could you tell us a bit more about what specifically impressed you about our service and amenities? This feedback helps us understand what we're doing well and where we can continue to improve.Thank you again for your kind words, and we look forward to welcoming you back soon!

Response from Property: Dear Naicha,Warmest greetings from The Westin Ubud,Thank you so much for your positive feedback and for taking the time to post this review.We are delighted to know that you enjoyed your stay with The Westin Ubud and had a awesome experience with us.We look forward to welcoming you back to our resort and creating another great memory together.Be Well,The Westin Ubud Team