Guest User
October 27, 2023
We’ve only been here for 7 hours and there is already a lot of things happening. This is our 2nd hotel in ubud. 1.) The water coming out from the tub is brown. We tried to put the faucet but still brown. 2.) We called the receptionist to book a massage for tomorrow 6PM, I was enjoying in the pool and the therapist is in my doorstep because the receptionist put the schedule in the system for today, the masseuse said I will be charged a cancellation fee and had to call the reception for this. 3.) After pool, I went to go take a shower but there is no water in the shower, tub or faucet. I had to call the reception again and she mentioned that the Engineering guys will refill the water and will take 30mins (It only took 12mins, thanks) 4.) After shower, I was blowdrying my hair and the power was cut. I went to check other villas and their power was okay. I called reception again and they sent their engineer and he reset the power and it was on (Explanation was when I use the blowdry it triggered the whole power causing to have short circuit) Sari from reception came to my room and applogised (I appreciate it) 5.) Me and my sister ordered in their restaurant She ordered Spaghetti marinara with Melon Mojito, I ordered Duck in rice with a green hulk, after 40mins of waiting her pasta arrived and after an hour my order still wasn’t served. I asked the waitress and she said she thought we only ordered one food and 2 drinks which is weird because she repeated my order and mentioned the Duck. She apologized but I am writing this hungry and upset. Thank you for the Ice cream but I came here for dinner I still have 2 nights here and I am thinking to just change to another hotel