Jl. Lb. Bene No.168, Legian, Kec. Kuta, Kabupaten, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
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1 night
Serela Legian by Kagum Hotels Guest Reviews
3.8/5
Good
49 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.7
Service3.8
Cleanliness3.8
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All reviews(49)
Positive reviews(42)
Reviews with photos/video(7)
Negative reviews(6)
Anonymous User
Deluxe King Room
Stayed in Jun 2024
Couples
29 review
5.0/5
Outstanding
Posted on Jun 15, 2024
very great very neat and clean place def will come back soon or later
tiziano russo
Superior Twin Room
Stayed in Mar 2023
Travel with friends
1 review
3.7/5
Posted on Mar 18, 2023
Its cosy place for young people
LiaNatalia
Superior Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 3, 2024
Quite good hotel location & service. Cuisine no variety. During my 3 day stay, I ate soy sauce chicken for 3 days in a row. And the taste of the food is just ordinary
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Guest User
Superior Twin Room
Stayed in May 2024
Family
2 review
4.7/5
Amazing
Posted on May 29, 2024
Get breakfast and be close to the beach at an affordable price... suitable for families
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Evgenii22
Superior King Room
Stayed in Aug 2024
Family
10 review
4.5/5
Great
Posted on Aug 8, 2024
Great rooms, pool, poor breakfasts
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Guest User
Superior King Room
Stayed in Mar 2023
Other
6 review
2.0/5
Posted on Mar 17, 2023
The hotel is damp and dirty, there are too many Indians and South Americans
The quilt was very dirty on the first night. I contacted Ctrip the next day to refund the next three nights. I booked a total of 5 nights. I lost one day to the time. Where did my friends book it? After submitting the application, the application was successful within one hour. , As a result, Ctrip refuses every day, every day, I don’t want to talk about the delay, and Ctrip will not use it again in the future, let’s say goodbye
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Agung Hanggoro Putro
Superior Room
Stayed in Jan 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 20, 2023
Fast service
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Sayra
Superior King Room
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 10, 2024
keren
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Guest User
Stayed in Aug 2024
Other
1.0/5
Posted on Aug 28, 2024
This hotel is closed and we got scammed please report this. We paid full payment and when we go there this hotel already closed and not operated.. what a terrible management didnt tell us we book 2 month before.when we go there 12 am it already closed with fence. And not operation
Guest User
Stayed in Mar 2024
Other
2.0/5
Posted on Mar 15, 2024
Had superior deluxe suite no bar fridge extra $5 a day no in room safety deposit box no restaurant no bar breakfast included wouldn't bother hit and miss if it was on but was not really a buffet or it was in a plastic container rooms not finished off. Pool nice air con was good
Guest User
Stayed in Aug 2023
Solo travelers
5.0/5
Outstanding
Posted on Aug 26, 2023
Stayed 4 days for my short vacay in this hotel. I enjoyed my stay in this hotel cuz it's close to everywhere. Their staff is very helpful and accomodates to our request. Many cool restaurants nearby for sure.
Guest User
Stayed in Dec 2023
Solo travelers
5.0/5
Outstanding
Posted on Dec 26, 2023
Excellent customer service, good breakfast and strategic location. Affordable price and nice room. This hotel is perfect for those who needs accessibility to the brilliant restaurant next door, art market, and awesome legian beach. Tips from me is to choose the deluxe type room if you need a balcony, cause the superior room hasn't it.
Guest User
Stayed in Dec 2023
Other
5.0/5
Outstanding
Posted on Dec 25, 2023
Nice hotel first time been here its a lovely location and hotel so many food places and transport around enjoy me time here good nice and staff very helpful and very easy to get around with si many money exchanges places around
Guest User
Stayed in Oct 2023
Other
2.0/5
Posted on Oct 28, 2023
We stayed at this hotel before pandemic and it was lovely so we decided to stay again this visit , well I was most disappointed. The place is terrible . Dirty and stinks . Pillows were stained and really smelly . We had to ask them to change them . Bathroom smelled horrible and the fan vent was really dirty . Net curtin had mould stains on it . We had breakfast booked for two days . It was not what they had before it is not brought in from another place and brought to your room . We took one look at it and went out for breakfast . Really disappointed with how bad they have let this place go and will never stay there again .
Guest User
Stayed in Feb 2023
Other
4.0/5
Very Good
Posted on Feb 27, 2023
It was my second time staying here, what I love about this hotel are the room and the location. My top priority is my spacious room, cold AC, warm running shower, and clean beds. At a very affordable price, it was so worth it! And also the staffs are very nice and helpful. I can't say anything about the breakfast because I didn't take any.