Novotel Bali Ngurah Rai Airport Reviews
Novotel Bali Ngurah Rai Airport
Jl. Raya Ngurah Rai, Tuban, Kec. Kuta, Kabupaten, Badung Regency, Bali, Province of Bali, 80362, IndonesiaView Hotel Details
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1 night
Novotel Bali Ngurah Rai Airport Guest Reviews
4.2/5
Very Good
167 review
Verified reviewsLocation4.5
Amenities4.0
Service4.2
Cleanliness4.0
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All Reviews(167)
Positive reviews(156)
Reviews with photos/video(45)
Awesome stay(56)
Convenient location(44)
Easy to get around(41)
Close to airport(37)
Delicious breakfast(21)
Great service(17)
Great value for money(8)
Quiet & comfortable(7)
Negative reviews(11)
Guest User
Superior King Room Non smoking
Stayed in Oct 2023
Business travelers
20 review
Great
Posted on Oct 29, 2023
Good business hotel, connected to the airport, convenient for late night arrival in Bali. Room is comfy and clean, breakfast is good.
Response from Property: Dear Valued Guest, Thank you for your kind review of our hotel. We are truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we are doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanAsst. Front Office Manager
Richard
Superior King Room Non smoking
Stayed in Apr 2024
Family
2 review
Outstanding
Posted on May 2, 2024
We stayed her after a late night arrival for 1 day before we travelled domestically the next day. Once they saw we were travelling with a three year old they upgraded our room so we had a little more space. Friendly staff great facilities totally recommend
Response from Property: Dear Richard,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanFront Office Manager
RinaNaturella
Superior King Room Non smoking
Stayed in Jul 2023
Couples
1 review
Outstanding
Posted on Jul 17, 2023
Hotel is just next to the airport both international and domestic. Easy to get around and love the good breakfast.
Response from Property: Dear Kenny,Thank you for your kind review of our hotel. We are truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we are doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanAsst. Front Office Manager
Cristina
Superior King Room Non smoking
Stayed in Dec 2023
Solo travelers
20 review
Posted on Dec 29, 2023
I booked wrong date and one month in advance I have realized and apply for reimbursement. They had plenty of time to book the room again but they refused. Very disappointed.
Guest User
Superior King Room Non smoking
Stayed in Jun 2023
Solo travelers
7 review
Amazing
Posted on Jun 12, 2023
The only problem was wifi. Everything else was perfect.
The location was perfect for me because I arrived at Bali at 11 p.m after a long trip and I needed to have a rest.
Response from Property: Dear Vaued Guest,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager
Guest User
Superior King Room Non smoking
Stayed in Feb 2024
Couples
8 review
Outstanding
Posted on Mar 27, 2024
Perfect for late night flight. Very close to the airport. Cool rooms
Response from Property: Dear Valued Guest,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanFront Office Manager
shivam
Superior King Room Non smoking
Stayed in Feb 2024
Couples
1 review
Posted on May 8, 2024
Very convenient location just next to airport however service is too bad
Response from Property: Dear Shivam,Warm greetings from Novotel Bali Ngurah Rai Airport. Thank you for your review, I really appreciate it. I am concerned to know that our hospitality was not to your satisfaction. On behalf of our team, I would like to apologize for the inconvenience during your stay. Your review is our motivation to show you even better side of our hotel. We hope you will provide us with more opportunities to serve you better in the future.Best regards,Ifan TaufanFront Office Manager
Taruminggi
Superior King Room Non smoking
Stayed in Dec 2023
Solo travelers
5 review
Great
Posted on Feb 12, 2024
Nice hotel inside the airport good for overnight stay.
Very comfortable bed.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager
Guest User
Superior King Room Non smoking
Stayed in Dec 2023
Friends
4 review
Very Good
Posted on Dec 29, 2023
it is inside the airport, good for early morning flight, cant ask for more
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager
Guest User
Superior Twin Room Non smoking
Stayed in May 2024
Couples
1 review
Great
Posted on May 25, 2024
Breakfast was also varied and delicious.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanFront Office Manager
Mai Hương
Executive King Room Non smoking
Stayed in Jun 2024
Business travelers
2 review
Outstanding
Posted on Jun 25, 2024
Very convenient for transit night.
Response from Property: Dear Mai Huong,Thank you for your kind review of our hotel. We’re truly glad to hear that you enjoyed your stay with us. Your valuable feedback let us know how we’re doing and greatly motivates us in our commitment to excellence. We look forward to welcoming you back soon for another memorable experience.Warm regards,Ifan TaufanFront Office Manager
Sam
Superior King Room Non smoking
Stayed in Mar 2023
Solo travelers
1 review
Great
Posted on Mar 19, 2023
I liked the hotel , stuff very friendly and the breakfast is nice.
Response from Property: Dear Valued Guest,Warm greeting from Novotel Bali Ngurah Rai AirportWe are thrilled to hear that you enjoyed you time with us and that everything in our hotel met your expectation. Our team takes great pride in providing exceptional services to our guests, thus it is truly an honor to hear that you found our colleagues to be personalize. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with our hospitality.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager
TheGuest
Superior King Room Non smoking
Stayed in Jul 2023
Family
24 review
Very Good
Posted on Jul 17, 2023
The hotel is conveniently located within walking distance of the airport and has a direct connection, with clear instructions provided throughout. While the room amenities are basic, they are acceptable. Considering the price, I highly recommend booking this hotel for late arrival or early departure. Personally, booking it for my 8:15am flight was one of the best decisions I made.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifan TaufanAsst. Front Office Manager
Guest User
Superior King Room Non smoking
Stayed in May 2023
Family
22 review
Very Good
Posted on May 28, 2023
If you need to stay close to the airport, this is a very solid choice.
Nice facilities and comfortable rooms.
Response from Property: Dear Valued Guest,Warm greeting from Novotel Bali Ngurah Rai AirportIt is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager
Suntheng
Superior King Room Non smoking
Stayed in May 2023
Business travelers
10 review
Outstanding
Posted on Aug 20, 2023
Amazing for business travel and flight transit. Can also visit the city center and other nearby beaches
Response from Property: Dear Suntheng,Warm greeting from Novotel Bali Ngurah Rai AirportWe are thrilled to hear that you enjoyed you time with us and that everything in our hotel met your expectation. Our team takes great pride in providing exceptional services to our guests, thus it is truly an honor to hear that you found our colleagues to be personalize. It always serves us a great satisfaction when we know our guests are happy with their experience with our facilities and services especially with the hospitality from Chandra.Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon.Regards,Ifan TaufanAsst. Front Office Manager