La Joya Biu Biu Resort

超級nice的酒店！

Staying at La Joya Biu Biu Resort was the worst experience of our trip to Bali, bar none. If you are used to staying in hotels in China, there should be a gap here. First of all, the hotel is in the mountains. Fortunately, we chartered a car, and the local tour guide sent us in. It was all gray sandy roads, and it was a small road. There was no street light on the road. The hotel facilities were also primitive (saying primitive is completely to save face for him), but in fact, it was rotten. The front desk staff did a very bad job, and the hotel staff were also very bad. There were mosquitoes, bugs, and cockroaches in the room on the night of check-in. The three of us had already paid another fee for checking in (a total of 1000rmb per night), but we didn’t feel any good service experience. There were many small black spots on the quilt on the bed (it should be dust or something, and it felt grainy). We first told the staff who made the bed that we needed to add two quilts. The staff probably didn’t understand English very well, or didn’t want to pay attention to us at all. He said ok and left directly. After waiting for dozens of minutes, it didn’t come. Later, I called the front desk again, and it was answered three times. The front desk first asked us why we needed to add a quilt when we already had one in the room? We told them that the quilt was dirty, and they didn't even want to give us a second quilt at first. When we came back from the restaurant after dinner, a big cockroach appeared in the room. We communicated with the front desk, and he said he would come right away. In fact, we waited for another 20 minutes, and the cockroach had almost walked around the room... With so many mosquitoes, the hotel only gave a few eye-smoking incense, which was useless... I don't know why there were not even basic mosquito repellent tablets or mosquito repellent liquid. To be honest, I can't complain anymore. I woke up the next day and found a big bug lying on the toilet wall. I can't do anything about it. In the end, the hotel scenery is really good, and the free breakfast is really good, but the living experience is really bad... The dinner at the hotel was also terrible, the worst thing I had in Bali. Facilities: Poor Hygiene: Bad Environment: Bad Service: Bad

Very good resort, offers very beautiful views of the ocean, on the edge of the cliffs of Balangan beach, delicious food with lots of menu variants, unique restaurant & cafe, lots of swimming pools, direct views of the open sea, super friendly service, especially the reception was very helpful to me because I left something behind, thank you, thank you once again, over all good.. I'll have to come back here someday 👍