The Kayon Valley Resort Ubud (Adult Only) Reviews

My experience at this hotel was far below expectations. Despite being advertised as a 5-star hotel, it felt more like a 3-star establishment. The non-refundable booking policy only added to our frustrations. Upon arrival, I asked the staff for assistance with our package, but the response was unprofessional. The cleanliness was disappointing, with a dirty floor and pests like geckos, ants, and worms in our room. The bathroom had only one cramped sink, and the overall decor felt shabby. A major issue was the torn and frayed towels provided in our room. Instead of a luxury experience, it felt like using hand-me-downs from a budget hotel. When we complained, the staff questioned our concerns about the pests, suggesting it was normal due to our villa's proximity to a large tree. We were shocked that these issues weren’t disclosed beforehand, especially since we were celebrating our honeymoon. Although they offered us a better room, it had the same problems. We spent three nights there due to the non-refundable policy, and we encountered empty shampoo and shower gel bottles, along with a non-working shower. We couldn't even use the private pool because of the geckos. While I understand being in the jungle means some pests, I had much better experiences at other hotels, including a cheaper one. We were looking for a clean, comfortable stay, but this hotel fell short. I strongly advise anyone considering this place to think twice. Prepare for a 3-star experience at best, and don’t expect luxury.