Harper Kuta Hotel by Aston Reviews
Harper Kuta Hotel by Aston
Jln Legian No.73, Kuta, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
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Harper Kuta Hotel by Aston Guest Reviews
4.4/5
Very Good
159 review
Verified reviewsLocation4.5
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(159)
Positive reviews(153)
Reviews with photos/video(30)
Awesome stay(62)
Great service(33)
Too noisy(20)
Convenient location(19)
Great value for money(14)
Close to beach(14)
Loved the beach(12)
Tasty food(11)
Negative reviews(6)
Anonymous User
Superior Room
Stayed in Jun 2024
Travel with friends
5 review
Great
Posted on Jul 5, 2024
The location is ok.But it quite jam area.. Near to kuta beach. Can walk to the beach. Many bar n cafe around. Pic not related.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback about your recent stay at Harper Kuta by Aston. We are pleased to hear that you found our location convenient and felt safe walking at night. It's great to know that you enjoyed the easy access to Kuta Beach as well. We appreciate your understanding regarding the traffic congestion in the area and hope it did not detract too much from your overall experience. Your feedback is valuable to us, and we look forward to welcoming you back in the future. Warm regards, Roni Y. General Manager
Guest User
Deluxe Room with Pool Access
Stayed in Jul 2024
Couples
1 review
Posted on Aug 4, 2024
Beds are terrible like sleeping on concrete. The breakfast was very disappointing really only cater for asian market not many western options unless you like dry cold pancakes and waffles, not even real bacon just that disgusting beef bacon! We checked out 2 days early as we couldnt go another night trying to sleep on the bed. I wouldnt recommend the hotel
Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Harper Kuta by Aston. We are genuinely sorry to hear that your experience did not meet your expectations, especially with regards to the comfort of our beds and the breakfast options provided.We strive to cater to a diverse range of tastes and preferences, and we regret that our breakfast offerings did not meet your expectations. Your comments about the food variety and quality have been noted and will be reviewed with our culinary team to ensure improvements are made.We are also concerned to hear about the discomfort you experienced with the bed. Guest comfort is of the utmost importance to us, and we will look into the issue to see how we can make immediate improvements.We apologize for any inconvenience caused and appreciate your feedback, which helps us to enhance our services. We hope you will give us another chance to provide you with a more comfortable and enjoyable stay in the future.Best regards,Roni Y.General Manager
Guest User
Superior Room
Stayed in Jul 2024
Family
8 review
Great
Posted on Sep 8, 2024
The location is great. It is situated in the middle of crowded Kuta. There are many shops and eateries around, all within walking distance. You get to see and buy lots of local stuff nearby. The hotel is unique and clean. The room is comfortable. The staff can speak a little English and are helpful and friendly. It was a rather nice stay.
Response from Property: Dear Guests,Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our prime location in the heart of Kuta, surrounded by the vibrant atmosphere and local attractions. It's wonderful to know that you found our hotel unique, clean, and comfortable, and that our staff contributed positively to your stay with their friendliness and helpfulness.We appreciate your feedback about the language skills of our team. While we strive to provide excellent service, we'll continue to work on enhancing our team's English proficiency to better assist our international guests.It was a pleasure having you with us, and we hope to welcome you back to Harper Kuta by Aston for another enjoyable stay.Best regards,Roni Y.General Manager
Lynn V
Superior Room
Stayed in Jun 2024
Couples
5 review
Outstanding
Posted on Jun 23, 2024
Super eady place to get to. Once arrived check-in was easy, and the room we stayed in (230) was nice. Walked in the bathroom on the left, right past that was the little open closet with a safe and great place to lay your belongings. The bed was a great big size and VERY comfy. There's a nice size TV with English movies, a water canister to fill with water from the hallway watercooler, to include cups.
A few cons
*The shower and toilet are side by side separated by a glass wall, which the bathroom and bedroom is a well so you can hear everything.
* The shower water slashes out into the bathroom area bc there is no door
*The outside noise can be hard from the rooms to includes the hallway noise.
Response from Property: Dear Lynn,Thank you for sharing your detailed feedback about your recent stay with us. We are glad to hear that you found the check-in process easy and enjoyed the comfort of your room, especially the spacious bed and the amenities provided.We appreciate your constructive comments regarding the bathroom layout and the noise levels. We apologize for any inconvenience this may have caused and will look into ways to improve these aspects for a better guest experience.Your feedback is valuable to us as we strive to enhance our services and facilities. We hope to welcome you back for an even more enjoyable stay in the future.Warm regards,Roni Y.General Manager
Liew
Superior Room
Stayed in May 2024
Couples
4 review
Outstanding
Posted on May 21, 2024
Surroundings are full of restaurants, bars, Convenient stores and others. Friendly hotel staff. Clean room. Clean toilet. Good Breakfast. Strongly recommended.
Response from Property: Dear Liew,Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed the convenient location of our hotel, surrounded by restaurants, bars, and convenience stores.It's wonderful to know that you found our staff friendly and our rooms and toilets clean. We are also pleased that you enjoyed our breakfast offerings.Your strong recommendation means a lot to us, and we look forward to welcoming you back in the future.Warm regards,Roni Y.General Manager
Guest User
Superior Room
Stayed in Apr 2024
Solo travelers
1 review
Outstanding
Posted on May 4, 2024
The hotel is located in a very central part of Kuta
staff is really friendly and is wailing to help you any time you ask for it
It is a great hotel for a relatively low price I will stay in the same hotel for my next visit to Bali
Strongly recommended You will not be disappointed
Response from Property: Dear Guests,Thank you for your glowing review of Harper Kuta!We're thrilled to hear that you found our central location convenient and our staff friendly and accommodating. Providing exceptional service at an affordable price is what we strive for, and we're delighted that we hit the mark during your stay.Your recommendation means the world to us, and we're already looking forward to welcoming you back on your next visit to Bali. Rest assured, we'll do everything we can to ensure your next stay is just as enjoyable.Warm regards,Roni Y.General Manager
Syazwan
Deluxe Room with Pool Access
Stayed in Dec 2023
Travel with friends
3 review
Outstanding
Posted on Dec 9, 2023
The hotel is very nice and cosy.the staff are friendly and helpful.
Response from Property: Dear Syazwan,Greetings from Harper Kuta Bali.Thank you for your rating and positive review following your recent stay with us. Your feedback highly appreciated.Looking forward to welcome you back in the near future.Sincerely,Roni Y.General Manager
anna sonia
Superior Room
Stayed in Oct 2023
Couples
1 review
Great
Posted on Oct 6, 2023
clean and the staff all’s friendly and help. but the telephone isn’t working well, please you guys maintain this.
Response from Property: Dear Anna Sonia,Greetings from Harper Kuta Bali.Thank you for your rating and positive review following your recent stay with us. Your feedback highly appreciated.Looking forward to welcome you back in the near future.Sincerely,Roni Y.General Manager
Amine
Superior Room
Stayed in Sep 2023
Couples
5 review
Posted on Sep 30, 2023
Clean hotel, good and clean bathroom. Standard room in not too big for a couple.
Fair buffered breakfast.
Response from Property: Dear Amine, Greetings from Harper Kuta Bali. Thank you for your rating and positive review following your recent stay with us. Your feedback highly appreciated. Looking forward to welcome you back in the near future. Sincerely, Roni Y. General Manager
ABU RASHAD
Superior Room
Stayed in Aug 2023
Solo travelers
37 review
Outstanding
Posted on Aug 16, 2023
Hotel is good and staff are friendly, it is also closed to the sea, recommended
Response from Property: Dear Abu Rashad, Greetings from Harper Kuta Bali. Thank you for your rating and positive review following your recent stay with us. Your feedback highly appreciated. Looking forward to welcome you back in the near future. Sincerely, Roni Y. General Manager
Marwan
Family Suite
Stayed in Jan 2024
Travel with friends
1 review
Outstanding
Posted on Jan 16, 2024
Good service, good cleaning, very good breakfast, and a good location for friends.
Response from Property: Dear Marwan, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Sincerely yours, Roni Y. General Manager
Guest User
Superior Premiere Room
Stayed in Nov 2023
Couples
3 review
Posted on Jan 26, 2024
Hotel overall is fine, however, salt water from the tap is very bad and my wife has a rush from the salt water.
Response from Property: Dear Valued Guest,Thank you for taking your precious time and very appreciated for your feedback. We do apologize for the inconvenience during your stay with us, especially because of the salty water and we have conveyed it to the respective manager for better improvement.We wish that we can welcome you in next visit with a better service and facilities.Thank you and best regards,Roni Y.General Manager
Asyfar
Deluxe Room
Stayed in Oct 2023
Couples
25 review
Outstanding
Posted on Nov 5, 2023
Recommend tothose who want to stay near the kuta area and legian. Walking distance to many shop nearby.
Response from Property: Dear Asyfar,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Roni Y.General Manager
SiscaG
Superior Room
Stayed in Mar 2023
Travel with friends
52 review
Outstanding
Posted on Mar 9, 2023
Friendly staff. Comfortable place to stay. Glad to be here. Will be back again next time.
luke
Harper Suite
Stayed in Sep 2023
Couples
7 review
Outstanding
Posted on Sep 15, 2023
A great room with a good location. Staff members are great and the room was very clean
Response from Property: Dear Luke, Greetings from Harper Kuta Bali. Thank you for your rating and positive review following your recent stay with us. Your feedback highly appreciated. Looking forward to welcome you back in the near future. Sincerely, Roni Y. General Manager