Fairfield by Marriott Bali Legian

Fairfield by Marriott Bali Legian Reviews

Fairfield by Marriott Bali Legian

Jl. Sri Rama No.8C, Legian, Kec. Kuta, Kabupaten, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
Fairfield by Marriott Bali Legian
Fairfield by Marriott Bali LegianFairfield by Marriott Bali LegianFairfield by Marriott Bali Legian
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Fairfield by Marriott Bali Legian Guest Reviews

4.4/5
Very Good
148 review
Verified reviews
Location4.2
Amenities4.4
Service4.6
Cleanliness4.4
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All reviews(148)
Positive reviews(145)
Reviews with photos/video(44)
Friendly owner(40)
Delicious breakfast(16)
Awesome amenities(13)
Convenient location(13)
Great value for money(12)
Great location(11)
Easy to get around(7)
Average sound insulation(6)
Negative reviews(3)
Michael Trinh
Deluxe King Room
Stayed in Sep 2024
Travel with friends
2 review
4.5/5
Great
Posted on Sep 28, 2024
Relatively new hotel. Though location is not near to beach or amenities, but the new facilities and staff services can make up for this. Getting around is easy using Ride App like Grab/Gojek. Overall enjoy my stay there
Response from Property: Dear Michael Trinh, Warmest greetings from Fairfield by Marriott Bali Legian. Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay at Fairfield by Marriott Bali Legian. We appreciate your understanding regarding our location, and we are glad that our new facilities and the attentive service provided by our staff made a positive impact on your visit. It’s wonderful to know that you found it easy to get around using ride apps like Grab and Gojek, which many of our guests find convenient. Your feedback is invaluable to us as we strive to create memorable experiences for all our guests. We look forward to welcoming you back in the future and hope your next stay will be even more enjoyable. Best regards, Sugeng Purnomo Cluster Director of Sales and Marketing.
Kresh
Deluxe King Room with Pool View
Stayed in Sep 2024
Couples
2 review
4.7/5
Amazing
Posted on Sep 17, 2024
Fairfield Inn & Suites is a reputable establishment that provides exceptional service and offers a variety of delectable culinary options. I highly recommend this hotel and look forward to returning in the future.
Response from Property: Dear Kresh, Warmest greetings from Fairfield by Marriott Bali Legian. Thank you very much for taking the time to share your wonderful review with us. We are absolutely thrilled to hear that you consider Fairfield by Marriott Bali Legian to be a reputable establishment, and we truly appreciate your kind words regarding our exceptional service and the diverse selection of delectable culinary options we proudly offer. At our hotel, we strive to create memorable experiences for each and every guest, so it brings us great joy to know that we were able to meet your expectations during your stay. Your high recommendation is incredibly meaningful to our entire team, as it motivates us to continue delivering the best possible service. We are also excited to learn that you are looking forward to returning in the future. Please rest assured that we will do everything we can to ensure that your next visit is even more enjoyable and satisfying. We cannot wait to welcome you back to Fairfield by Marriott Bali Legian. Best regards, Sugeng Purnomo Cluster Director of Sales and Marketing.
Anonymous User
Deluxe King Room
Stayed in Aug 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Sep 15, 2024
Such a lovely place for winding down. The room was spacious and had a huge balcony.
Response from Property: Dear Anonymous User, Warmest greetings from Fairfield by Marriott Bali Legian. Thank you very much for taking the time to share your wonderful review. We are absolutely delighted to hear that you found Fairfield by Marriott Bali Legian to be such a lovely place for winding down. It brings us great joy to know that you enjoyed the spaciousness of your room and the huge balcony, which we believe provide the perfect setting for relaxation and taking in the beautiful surroundings. Your feedback truly means a lot to us, as we strive to create a comfortable and inviting atmosphere for all our guests. We are thrilled that you had a pleasant experience, and we look forward to the opportunity of welcoming you back for another enjoyable stay in the near future. Best regards, Sugeng Purnomo Cluster Director of Sales and Marketing.
Anonymous User
Deluxe King Room
Stayed in May 2024
Booked for others
33 review
5.0/5
Outstanding
Posted on May 28, 2024
Clean room,… Good ambience,.. Friendly n helpfull staff,…
Response from Property: Dear Anonymous, Warmest greetings from Fairfield by Marriott Bali Legian. Thank you for your feedback. We’re thrilled to hear that you enjoyed the clean room, good ambiance, and the friendliness and helpfulness of our staff. It’s wonderful to know that we were able to meet your expectations. We look forward to welcoming you back to Fairfield by Marriott Bali Legian for another great stay. Thank you for choosing us. Best regards, Sugeng Purnomo Cluster Director of Sales and Marketing.
RTGallanes
Deluxe King Room
Stayed in Mar 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Mar 22, 2024
I recently enjoyed a fantastic 7-day, 6-night stay at Fairfield by Marriott Bali Legian. The service was excellent, with friendly and helpful staff. The food, especially the breakfast buffet, was delicious and offered a wide selection to suit everyone's taste. The vibrant and impeccably clean room, along with the hotel's eco-friendly and sustainable practices, made for a truly pleasant stay. Its proximity to Seminyak and other tourist destinations allowed for peaceful and quiet nights, which I particularly appreciated. Staying there was definitely a wise choice, and I'll certainly opt for Fairfield by Marriott Bali Legian on my next trip to Bali.
Response from Property: RTGallanes,Warmest greetings from Fairfield by Marriott Bali Legian.Thank you for sharing your wonderful experience with us! We are delighted to hear that you had a pleasant stay at Fairfield by Marriott Bali Legian. It's fantastic to know that you found your room well-appointed, clean, and quiet. Providing personalized and attentive service to our guests is our top priority, and we're thrilled that they made your stay comfortable and welcoming.We're glad to hear that you enjoyed the breakfast buffet with its excellent selection, and we'll be sure to pass along your thanks to Chef Wayan for maintaining a high standard of food offerings. Your compliments about our housekeeping team are also greatly appreciated. We strive to ensure that our guests' rooms are always clean and well-maintained. Thank you once again for choosing to stay with us.We look forward to welcoming you back to Fairfield by Marriott Bali Legian.Best regards,Gede SamiadaOperational Manager
Asko Tapio
Deluxe Twin Room with Pool View
Stayed in Sep 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Sep 6, 2024
Great stay at Fairfield Legian, reception was kind to offer upgrade for pool access for small fee, which we paid happily. Everything else were great, breakfast could be better, but it was still ok and location is a bit out of city, but not too faraway, overall can recommend Fairfield Legian
Response from Property: Dear Asko Tapio, Warmest greetings from Fairfield by Marriott Bali Legian. Thank you for taking the time to share your feedback! We’re delighted to hear that you had a great stay at Fairfield by Marriott Bali Legian and that you enjoyed the pool access upgrade. We’re glad you found the reception team accommodating and the overall experience positive. We appreciate your comments regarding the breakfast and the location. Your feedback is valuable, and we’ll certainly take it into consideration as we continue to enhance our offerings. It’s good to know that despite these points, you would recommend our hotel. Thank you again for your recommendation. We look forward to welcoming you back in the future and hope to make your next stay even more enjoyable. Best regards, Sugeng Purnomo Cluster Director of Sales and Marketing.
The Freedom Dealers - Alyssa & Josh
Deluxe Twin Room
Stayed in Feb 2024
Couples
14 review
4.7/5
Amazing
Posted on Mar 8, 2024
We stay here frequently, love the place for our stays in Legian, Great Pool Bar, Rooms are perfect, beautiful pillows, bedding etc Can’t find many things to complain about, staff do a great job
Response from Property: The Freedom Dealers - Alyssa & Josh,Warmest greetings from Fairfield by Marriott Bali Legian.Thank you for sharing your wonderful experience with us! We are delighted to hear that you had a pleasant stay at Fairfield by Marriott Bali Legian. It's fantastic to know that you found your room well-appointed, clean, and quiet. Providing personalized and attentive service to our guests is our top priority, and we're thrilled that they made your stay comfortable and welcoming.We're glad to hear that you enjoyed the breakfast buffet with its excellent selection, and we'll be sure to pass along your thanks to Chef Wayan for maintaining a high standard of food offerings. Your compliments about our housekeeping team are also greatly appreciated. We strive to ensure that our guests' rooms are always clean and well-maintained. Thank you once again for choosing to stay with us.We look forward to welcoming you back to Fairfield by Marriott Bali Legian.Best regards,Gede SamiadaOperational Manager
The Mrs.
Deluxe Twin Room
Stayed in Feb 2024
Couples
20 review
5.0/5
Outstanding
Posted on Feb 13, 2024
I really enjoyed my stay at the hotel. It was clean, room smelled fresh after they cleaned. They also have daily activities for the guests. We had an opportunity to join the cupcake making class with Chef Yulius. The complete experience was great. Would definitely go back
6/7
Response from Property: The Mrs.,Warmest greetings from Fairfield by Marriott Bali Legian.Thank you for sharing your wonderful experience with us! We are delighted to hear that you had a pleasant stay at Fairfield by Marriott Bali Legian. It's fantastic to know that you found your room well-appointed, clean, and quiet. Providing personalized and attentive service to our guests is our top priority, and we're thrilled that they made your stay comfortable and welcoming.We're glad to hear that you enjoyed the breakfast buffet with its excellent selection, and we'll be sure to pass along your thanks to Chef Wayan for maintaining a high standard of food offerings. Your compliments about our housekeeping team are also greatly appreciated. We strive to ensure that our guests' rooms are always clean and well-maintained. Thank you once again for choosing to stay with us.We look forward to welcoming you back to Fairfield by Marriott Bali Legian.Best regards,Gede SamiadaOperational Manager
Bandao1027
Deluxe King Room
Stayed in Jan 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jan 13, 2024
First time staying here. Excellent value for money. Highly recommended. Especially the manager and restaurant manager. have a great work attitude. 👍Come back next time!🎈🪅
Response from Property: Bandao1027,Warmest greetings from Fairfield by Marriott Bali Legian.Thank you for sharing your wonderful experience with us! We are delighted to hear that you had a pleasant stay at Fairfield by Marriott Bali Legian. It's fantastic to know that you found your room well-appointed, clean, and quiet. Providing personalized and attentive service to our guests is our top priority, and we're thrilled that they made your stay comfortable and welcoming.We're glad to hear that you enjoyed the breakfast buffet with its excellent selection, and we'll be sure to pass along your thanks to Chef Wayan for maintaining a high standard of food offerings. Your compliments about our housekeeping team are also greatly appreciated. We strive to ensure that our guests' rooms are always clean and well-maintained. Thank you once again for choosing to stay with us.We look forward to welcoming you back to Fairfield by Marriott Bali Legian.Best regards,Gede SamiadaOperational Manager
Mohammed Esameldin
Deluxe Twin Room
Stayed in Jun 2024
Family
3 review
3.7/5
Posted on Aug 5, 2024
Good place, but the location is not the city centre. However ,the cleanliness and the furniture is very good.
Response from Property: Dear Mohammed Esameldin, Warmest greetings from Fairfield by Marriott Bali Legian. Thank you for your feedback. We’re glad to hear you found the cleanliness and furniture to be very good. We understand that our location may not be in the city center, but we’re pleased you enjoyed other aspects of your stay. We appreciate your comments and hope to welcome you back to Fairfield by Marriott Bali Legian. Best regards, Sugeng Purnomo Cluster Director of Sales and Marketing.
JoeP-AU
King Room-Poolside
Stayed in Jun 2024
Business travelers
3 review
3.7/5
Posted on Jun 25, 2024
Traveled to Legian to catchup with friends in the area and chose to stay at the Marriot as we have used the chain (other locations) on previous trips and this location was closer to our friends' accommodation. Check in is set for 1500pm so we arrived at 1600 avoid the rush. However whilst there was no queue at the desk we didn't receive clearance to go into the room for another 20min. Sat around in the lobby with no offer of water or anything just a stupid look from a not so organized administrator. Finally received the keys and further apologies which amounted to little after waiting around and then had to wait for a further 15 minutes for bags to supposedly get delivered to the room. Given that we had reservations for dinner at 1700 we went back to the lobby to get our own bags still sitting in the porter trolley. The following morning we ventured to the kitchen to grab a takeaway coffee as we had to head into Sanur to be met with yet another ill-educated staff member who stated coffees outside of breakfast service had to be paid for. That is standard practice but even after agreeing this ***** couldn't process that we did not want 'breakfast' just takeaway coffees of which we would pay for. He then rabbled on about how they would cost more when clearly we wanted to buy the coffee...long of the short we told him to forget it and went out for coffee. All in all this place may think its 4 star but it is more of a high 3 star due to location and general facilites. Staff are more suited for a motel and require further training. The room was ok but the mold in silicone, no outdoor chairs for a pool room, and towels were what you will in a backpacker lost and found box. The Marriot management group would definitely be embarrassed unless the corp. strategy is to fool them once. Quite frankly save you money if you expect to pay 4 star but stay in 3 star and stay elsewhere.
Response from Property: Dear JoeP-AU, Warmest greetings from Fairfield by Marriott Bali Legian. Thank you for taking the time to provide such detailed feedback about your recent stay. We sincerely apologize for the issues you encountered, including the delays at check-in, the lack of service during your wait, and the difficulties with the coffee service. We understand how important these details are and regret that we fell short of your expectations. Your comments about the staff and room conditions are concerning, and we will be addressing these with our team to ensure improvements are made. We appreciate your feedback as it helps us enhance our services. If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please feel free to contact us directly. Thank you for sharing your experience, and we hope to have the opportunity to regain your trust in the future. Best regards, Sugeng Purnomo Cluster Director of Sales and Marketing.
tsserozee
Deluxe King Room with Pool View
Stayed in Jun 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Jun 29, 2024
I've stayed at this hotel 3 times in total. Each time had an amazing experience. One thing to improve would be to place bathrobes and q tips in the rooms. Having to call down to the reception everyday for these essential things was a bit frustrating. Thank you for the amazing stay 🙏🏽
Response from Property: Dear tsserozee, Warmest greetings from Fairfield by Marriott Bali Legian. Thank you for your continued support and for sharing your feedback. We’re thrilled to hear that you’ve had amazing experiences during your stays with us. We apologize for the inconvenience caused by the missing bathrobes and Q-tips. Your suggestion is noted, and we will work on improving this aspect of our service to enhance guest comfort. We appreciate your kind words and look forward to welcoming you back for another great stay. Thank you once again for your feedback and for staying with us. Best regards, Sugeng Purnomo Cluster Director of Sales and Marketing.
Dh. Lim
Deluxe Twin Room with Pool View
Stayed in Jun 2024
Couples
2 review
4.5/5
Great
Posted on Jun 20, 2024
Friendly staff, especially security who arranges cars considering there is no adequate parking and clean rooms,
Response from Property: Dear Dh. Lim, Warmest greetings from Fairfield by Marriott Bali Legian. Thank you for your kind words. We’re delighted to hear that you found our staff, especially the security team, to be friendly and helpful with arranging cars. We’re also pleased that you appreciated the cleanliness of our rooms. Your feedback is important to us, and we’re glad we could assist with your parking needs. We look forward to welcoming you back to Fairfield by Marriott Bali Legian in the future. Thank you for choosing us. Best regards, Sugeng Purnomo Cluster Director of Sales and Marketing.
VinsECS
Deluxe Twin Room
Stayed in Jun 2024
Travel with friends
18 review
3.7/5
Posted on Aug 17, 2024
Location not really convenient.but the price can accepted.the manager from f&b really fantastic but I forgot the lady name.Her service really good.
Response from Property: Dear VinsECS, Warmest greetings from Fairfield by Marriott Bali Legian. Thank you for sharing your feedback. We’re pleased to hear that you found our pricing acceptable and that you had a positive experience with our F&B manager. We’ll make sure to pass on your compliments to the team, though we regret not being able to identify her by name. We apologize if our location was not as convenient as you expected, and we appreciate your understanding. Your feedback is important to us, and we hope to have the opportunity to offer you an even better experience on your next visit. Thank you once again for staying with us at Fairfield by Marriott Bali Legian. Best regards, Sugeng Purnomo Cluster Director of Sales and Marketing.
Lawrence
Deluxe King Room
Stayed in May 2024
Couples
23 review
3.7/5
Posted on May 25, 2024
Nice hotel stay, the staff is absolute nice and wonderful. Room is good and clean .. big enough to move around..
Response from Property: Dear Lawrence, Warmest greetings from Fairfield by Marriott Bali Legian. Thank you so much for your kind words. We’re thrilled to hear that you had a pleasant stay and found our staff to be exceptional. It’s wonderful to know that you appreciated the cleanliness and spaciousness of your room. We strive to create a comfortable and welcoming environment for all our guests, and your feedback reassures us that we’re on the right track. We look forward to welcoming you back to Fairfield by Marriott Bali Legian for another great stay. Thanks again for taking the time to share your experience. Best regards, Sugeng Purnomo Cluster Director of Sales and Marketing.