Hard Rock Hotel Bali Reviews

Response from Property: Dear FHSY, Thank you for staying with us and having taken the time to share your feedback.We regret for any inconvenience caused by the check-in process, despite the early arrival than our standard check in time at 3.00pm. We understand that efficiency is important and we strive to provide rooms as promptly as possible. Surely, your feedback will be taken with utmost priority for our improvement. As the leading family and entertainment hotel in Bali, we strive to provide an amazing holiday for our guests, especially for the little ones. Glad to know that you had a great time exploring our family-friendly environment and tasty food selection curated by our culinary team.Thank you for being our Rockstar and we shall look forward to welcome you back for another superb holiday.Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear miumiu927,Thank you for staying at Hard Rock Hotel Bali. We are thrilled to hear that you had a blast during your stay with us. We are delighted to know you enjoyed every bit of the holiday and pampered by our friendly staff who craft a memorable stay for you and the family. Our staff are valuable asset that we are so proud of and they go the extra mile to deliver amplified service. Like no other, we have Paparazzi team in house who captured your moments with us. Thank you for choosing us and we shall look forward to being with you on another rockin' stay.Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Evgenia, Thank you for staying with us and taking the time to share your kind words. We are thrilled to hear that our staff exceeded your expectations! Their dedication to providing excellent experience is a cornerstone of our service. We will be sure to share your kind words with the entire team. It is our goal to provide amplified service and create memorable moments for our guests and your positive feedback confirms that we are on the right track. The activity that occurs in the main pool is very high, thus our team works hard to maintain the highest standard of cleanliness and hygiene through strict maintenance schedule based on national industry standards. We take corrective measures to ensure the pool remains clean and inviting for all guests. Your feedback is invaluable in helping us maintain high standards of quality and service.Thank you for taking the time to let us know about your experience and we will be looking forward to welcoming you back soon for another rockin' stay.Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Kikun C, We are delighted to hear that you had an enjoyable stay and our staff exceeded your expectations. Our team is the heart and soul of Hard Rock Hotel Bali and we will share your kind words with the entire team. Thank you for letting us know about your wonderful experience and we shall look forward to rockin' with you on your next visit to Bali. Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Anonymous User, Thank you for choosing Hard Rock Hotel Bali. You are officially a Rockstar!We pride ourselves on providing the amplified service and it sounds like you had a blast with us! It is awesome to hear your enjoyment towards our vibrant energy and fun-filled atmosphere of the iconic Kuta. Our team truly go the extra mile to craft a memorable stay for all guests.It has been a pleasure having you and we shall look forward to rockin' with you on the next visit to Bali.Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Anonymous User, Thank you for choosing Hard Rock Hotel Bali and taking the time to share your recent stay experience. In Hard Rock, we strive to deliver unparalleled 5-star service to our guests and it is so delightful to know you had a great time with us. You are a Rockstar!It is lovely to have you with us and we are looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards, Management of Hard Rock Hotel Bali

Response from Property: Dear BabaDhiaDaiyanDarwisy,Thank you for choosing Hard Rock Hotel Bali.We pride ourselves on providing the amplified service and it sounds like you had a blast with us! It is awesome to hear your enjoyment towards our vibrant energy and fun-filled atmosphere of Hard Rock Hotel Bali. Our team truly went the extra mile to craft a memorable stay for all guests.It has been a pleasure having you and we shall look forward to rockin' with you on the next visit to Bali.Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Lim HyojaeThank you for choosing to stay with us and taking the time to share your recent experience. We are delighted to know that the overall stay experience is pleasantly memorable. As a family hotel, we believe every family member deserves a great time, especially the little ones! Your kind compliments about our fantastic pool is greatly appreciated, you are a Rockstar!Once again, thank you for the heartfelt review. We are looking forward to welcoming you back soon for another rockin' stay.Rockin' Regards,Management of Hard Rock Hotel Bali

Response from Property: Dear halfdotz,Thank you for having taken the time to share your recent stay experience at Hard Rock Hotel Bali. We are glad to know you had a lovely stay with us. In addition to the fantastic pool and its fun facilities, guest's safety is our top priority. That's why our security guard are around to ensure everyone enjoy the facility safely. Regarding packed breakfast, our staff is truly the one who steal the spotlight and we are proud to know you enjoy the amplified service by them. Thank you again and we hope to see you soon on another rockin' stay! Rockin’ regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Guest User,Thank you for choosing Hard Rock Hotel Bali and having taken the time to share your stay experience.We pride ourselves on providing the best amplified service and it sounds like you had a blast with us. As the island's leading entertainment hotel featuring a lively and fun-filled environment, our team truly deliver a second to none experience to our guests. It is awesome to hear that you enjoyed every aspect of our music-themed hotel and leave us such a wonderful review.Again, thank you for being with us and we shall look forward to welcome you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Guest User, Thank you for choosing us and it is great to know you had a great time at Hard Rock Hotel Bali!We understand your concern referring to shades around the pool since it is important to provide comfortable outdoor spaces for our guest, especially during sunny days. Beside cabana that available to rent for a whole day, our sun loungers are located by the pool and we will consider your feedback to explore options to increase the area under shades. Thank you for being with us and we shall look forward to welcome you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear HenryHill,Thank you for taking the time to share your recent stay experience. As Kuta beach is just a stone's throw away from our hotel, we trust you had a great time strolling around this iconic location and shopping attractions nearby. We appreciate the highlights of your stay, especially our rock star atmosphere and facilities that amplify the authentic experience. Further to your feedback regarding kids playroom, the Roxity Kids Club rates apply as they offer a variety of activities and games by experienced staff, including lunch for the little ones. We are sorry to learn of the inconvenience you experienced in the bathroom and it would be helpful if you informed our team during your stay, as we can assist you in any way possible.Thank you for choosing us and we shall look forward to being with you in the future.Rockin' Regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Anonymous User,Thank you so much for being with us on this holiday. It is a pleasure to create unforgettable memories for your family, especially to your little ones.We are delighted to know you had a wonderful time at the pool and were happy with the amplified service delivered by our band members. They are truly the heart and soul of Hard Rock Hotel Bali. Your kind compliments on our tasty breakfast spread are greatly appreciated! We shall look forward to being with you for another rockin' holiday soon.Rockin’ regards,Management of Hard Rock Hotel Bali