InterContinental Bali Sanur Resort, an IHG Hotel Reviews

Although this hotel is not the newest hotel, it is quite well maintained. Our room was clean and the staffs were very friendly. We chose this hotel because it is close to the place where we had day trip to Nusa Penida, it is just a 5 mins walk from the boat to the hotel.

Located quite deep in but everything else was perfect!

The room is clean, hygienic, tidy, comfortable, and bright. I like it very much! The hotel services from the front desk, breakfast waiter and doorman are considerate and attentive! Will continue to stay next time.

Some rooms in the hotel are being renovated. I don't know where the guests come in and out? ! You can only take an electric car or walk on the unfinished trails. The hydrophilic area of ​​the atrium is covered with moss, and it seems that it has not been tidied up after the epidemic.

The hotel is okay, but it just happened to be under renovation recently, and I kept digging through the wall when I was resting in the afternoon. Then because of the renovation, they didn't have enough rooms. We asked them for late checkout several times and they only gave us until 1 o'clock. Not very human. The interior of the room is okay, but the door is not windproof. When the wind and rain are blowing, you can always hear the whine of the wind from the door and window. Children can be a little scared at night. It has been renovated but not a big change, it is still a bit old. But the room was quite comfortable.

This is the worst Intercontinental hotel I have ever stayed in

The best Intercontinental!! Highly recommended! This is the best

Very average service

still very good,

Terrific staff . Terrible area and the beach is awful covered in seaweed . Hotel is old no more than 3 stars . If your on holiday I would recommend new hotels in better areas with decent beaches

The facilities are old ( well past their days of glory) and in need of major renovation. The room is nice and big but bathroom shower in need of upgrading ( eg needed higher water pressure and shower fixture falling apart). Ceiling in Layang Layang full of water and stains. Also, food was unremarkable bordering bad (eg. rotten tomato served in the breakfast buffet) and certainly not of the quality and variety expected of a five star hotel. Staff are nice and friendly but it seems in need of better training and more direct supervision. Seems more of an issue related to proper management of staff as opposed to a problem with staff. Waitress in breakfast for example wearing food stained uniform. Staff at the security gate not very polite (though there were some good exceptions) . Fitness facilities nice and modern. Main Pool area also very nice though some of the decor like the pink orchid needs to be removed or replaced long ago.

One of the most magical resorts I have stayed at. I felt I instantly at peace there. Great breakfast and were very accommodating to my dietary needs. The room was spacious, bright & clean. The finishing touch on a great experience was the fact they provided 2 x 1.5 litre bottles of water every day and got me more so promptly every time I requested it. Only thing I would have liked is milk in the mini bar for my coffee.

Overall disappointing. This property is not of the standard expected of the Intercontinental brand. The room design was beautiful but there is constant construction noise. The property is in poor condition and far from 5 star and having undergone a complete “refresh”. The view from the rooms to the beach is beautiful but when you look down the giant water feature centre piece of the gardens in the photos which the rooms overlook is surrounded by a horrendously toxic looking green pool. The whole place feels a bit like they are just barely spinning the wheels and looking to offload it to be honest. Had a facial and massage at the spa which were both nice. Breakfast buffet restaurant is probably the only part of the hotel that is actually 5 star and International standard, except the poor staff who were excellent had to try and work around positioning tables so the leaking roof wasn’t dripping on guests heads. The whole place had a bit of a faulty towers hotel feel about it and definitely not Intercontinental brand standard.

100% good 😊 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊👍👍👍👍👍👍👍