Baltimore Marriott Waterfront

Very good location

It was very lovely. The view of the water from our room was magnificent. The room was a great size and was very clean. The only thing I wish is that the parking garage was a little closer, but they do offer valet service. So all in all I had a great experience. O and also they let me check in early, which was a life saver.

Place was clean and staff was great. Beautiful place to stay. Lots of options to eat out. The hotel has its own parking garage. Family friendly and right in front of the harbor which it was perfect to walk to restaurants and the aquarium. Beautiful place to stay in.

I accompanied my husband who is here for a conference. I went to check us in. The front desk assistant manager Kay and the employee helping me whose name is Bruce, could not have friendlier! I’ve read some reviews suggesting service wasn’t good but that was not our experience at all! We are titanium members and we were pleased to be upgraded to the concierge level. My husband had materials shipped to the hotel to set up for the conference and two employees were so helpful getting our things together. Room is very comfortable and we were so happy that the air conditioning is working so well during this hot spell. Don’t hesitate to stay here.

I have been a Marriott Titanium Elite member, staying over 100 nights a year and spending over $75,000 a year on their BinVoy card for nearly 5 years. I preface this review because I’ve always enjoyed staying at Marriott u til this weekend. I sent the hotel a text on their app to ask if they could allow my wife access to the room as she would arrive before me and after a very long work week and journey needed some sleep. The responded saying it would not be a problem and all she needed was ID with our home address on file. When she showed up and gave her ID they refused her access. She sent me a text, I was now getting on my plane to fly to Baltimore and had limited time. I sent a text to the app again and the said I had to call a phone number which was a teleprompter (do-it-yourself system). After not getting through to anyone the plane took off and I lost contact for an hour. After logging into WiFi in the air I sent another text and the hotel said they would be happy to allow her access to the room but she left. Well of course she did. She did not spend an hour waiting g for them to change their mind again. Instead she napped in a park bench at the harbor with the other homeless folks. When I arrived and we got access they attempted to apologize and said they’d like to upgrade us to a suite. We packed our things and left the original room only to find that they gave us a smaller room. I went to the desk to speak with the manager but she had clocked out and left. I refused their offer to send us to yet another room and their empty apology. I filed a complaint with their corporate office. Fast forward to today….i am staying at same hotel under a corporate reservation for my company’s conference. I learned that the management of the hotel contacted my company event planner and said that I was an unreasonable guest but they left out most of the details regarding their service breaks. Unbelievable!!!! They appear to be attempting to cancel me rather than embrace their shortcomings. I will definitely be following up with Marriott customer service and will post the outcome after I receive a response.