Hotel Casa Karina Bansko - Half Board & All Inclusive

Conveniently located near gondola lift and ski rental shops, with excellent service, helpful staff, and great food. Conveniently situated near major attractions and amenities in Bansko.

Close to the gondola, restaurants and bars. Decent service, clean and staff were friendly enough. Rooms qere sloghtly small if I'm being picky, otherwise a lovely stay

To start the hotel is good for the money and located within 5 minute walk of the gondola. The main street is v close so easy access to everything and the old town isn't too far (10min walk). Bansko has loads of places to eat drink and be merry. Plus plethora of supermarkets etc. The restaurant is nice with plenty of space and everything is modern and clean. The staff are a bit hit and miss. Some are friendly and helpful some less so which does make some interactions uncomfortable. If you book direct with the hotel and/or use thier ski equipment and thier ski passes it seems you get a better service than if you go through 3rd party operators. We stayed as a family with 2 young children and our first night the room was awful. Thankfully the manager resolved our issues and moved us to another room the next morning which we couldn't fault. The hotel web site stats fully equipped kitchen but that's not our experience. There is a kettles with cups and a hob/oven depending on your room. However with no cutlery, crockery, pots pans trays or anything at all to prepare or eat food on the kitchen is a bit of an ornament! Meals are buffet style and tasty however for little kids it's a bit fussy so we did struggle with all meals and as a result ate out more than we had wanted. Although room service food (which is extra £) was great. Burgers, chips, spaghetti etc. Drinks not included and as expected is v expensive. They don't like serving tap water as it's free but you do get 2-4 small bottles of water provided daily in the room. The pool and spa could do with a clean and the pool water by the end of the week the chlorine was so high you could feel it when you walked into the pool area. This could be easily rectified by more frequent changes of the water or water chemical maintenance. It was half term so use was heavy.