A stay at Saintlo Ottawa Jail Hostel places you in the heart of Ottawa, steps from Rideau Canal and University of Ottawa. This hostel is 0.2 mi (0.3 km) from Rogers Centre Ottawa and 0.4 mi (0.6 km) from Byward Market Square.
Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. Additional amenities at this hostel include complimentary wireless internet access, concierge services, and a picnic area.
Featured amenities include complimentary wired internet access, a computer station, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 30 guestrooms featuring refrigerators and microwaves. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
"Surprisingly Great Stay! Unique and Comfortable
I really enjoyed my stay at the Saintlo Ottawa Jail Hostel. The room was clean, comfortable, and exactly as described. The atmosphere is unique and definitely something you don’t experience at a regular hotel — in a good way!
The staff were friendly, the place felt safe, and the location was convenient for getting around Ottawa. Overall, it was a great stay and I would happily come back again.
Highly recommend"
Explore honest ratings and real traveler reviews to help you find the perfect stay.
9.4/10
Amazing
GGuest UserWhere to begin... first of all, when I made this booking, there was no mention whatsoever of HEAVY DUTY CONSTRUCTION beginning every day at 7 a.m. Naturally upon checking in, I'm informed that there is intense construction happening right next door. And yes, it was brutal. I also SPECIFICALLY booked this hotel because there was an option to reserve now, pay at the hotel. Here are some direct quotes from my booking confirmation email: ”You'll need to pay upon check-in at Andaz Ottawa Byward Market, by Hyatt,” ”Your payment will be handled by Andaz Ottawa Byward Market, by Hyatt,” and ”Pay at Hotel.” Sure enough, I get there, and the money's already been taken out of my credit card and I owe nothing to the hotel upon check-in. (This matters for reimbursement purposes at the company I work for.) Lastly, I was told when I checked in that housekeeping would be visiting every third day -- that was fine by me. But the very first day, I come back to my room after a long day and someone's been there, replacing towels, removing the minimal garbage in there, etc., which I was not at all prepared for given that I was advised the opposite. It made me extremely uncomfortable because all of my personal effects were left throughout the room, not expecting housekeeping given that I was advised no housekeeping would be coming until the third day. I'll be honest, that creeped me out as someone travelling alone. The staff were apologetic but I didn't find their explanation at all sufficient. (The housekeeping manager and front desk attendant completely contradicted each other.) Overall, such a chaotic stay. Oh, and, the heat in my room didn't work. Had to request a space heater... I mean, c'mon.
GGuest UserGood location. 10 to 15 minutes walk to Parliament Buildings. Room was big and confortable. Room amenities were excellent. Breakfast could be improved, Ej.: Too many unnecessary food containers that take space on small dining room furniture could be modernized.
SSandra MacauBooked this hotel last minute as we had to stay one extra night in the city and it was really amazing! This is a hotel I would definitely go back!
The lady at the counter was extremely nice and she spoke Portuguese! She was really happy to be able to speak with us in Portuguese and we were happy she spoke Portuguese!
The hotel location is really good, downtown near the parliament, and the room was amazing! Really big and spacious studio with a kitchen and a living room. Bed was really comfortable but the sofa bed was not that good (as in all hotels).
Toilet was big and had all the amenities.
Breakfast was good and had eggs, bacon, fruits, cereals, fresh waffles, chia pudding, bread, …
They have private parking at an extra fee but the entrance is really narrow. There’s also street parking around at a fee.
熊熊大CanadaGreat historic hotel and convenient location. Staff is polite and friendly. I would definitely recommend staying here if you want an easy access to Parliament Hill and night life in Ottawa.
梅梅什金司马攸Generally speaking, the water pressure of the shower in the bath is not large, and it is uncomfortable to wash! If the price can be under a thousand dollars, it can still account for a high cost performance. The location is not bad, very close to the University of Ottawa, not far from a few Chinese restaurants (you can find it on the map) The lobby is very small, and the parking garage is small and expensive 🥲 But Ctrip is good because they don't have I updated the booking information and wrote the paid parking as free, so in order to apologize, I paid the full parking fee for two days, Ctrip, the role model in the China travel app!
LLivyC75We thoroughly enjoyed our stay here - the room was spacious as we were upgraded to a preferred corner room for free. The hotel had a WiFi issue when we checked in but the receptionist Todd was extremely helpful and gave us recommendations for food nearby while we waited to be able to check in. The location itself is central and close to the market, but there are quite a few individuals struggling with mental health, homelessness, and addiction issues who tend to linger in the area. The security for the hotel however is great. The gym is brand new with a great view and there is a hotel pool and sauna as well as laundry facilities. The hotel staff were always extremely helpful and accommodating, and went above and beyond to make us comfortable during the stay with small touches such as extra water. We would recommend staying here again based on the comfort of the room, the view, and also the incredible and friendly service.
GGuest UserThe room presents a modern design with a pleasant ambiance, and overall, it is very clean and comfortable. As expected of a 4-star hotel standard that should be met.
However, I would like to highlight a couple of areas where practicality could be improved:
• Study Table Placement: The study/work desk is positioned directly beneath the wall-mounted TV. This setup is not practical, as it places the guest in a position where they are working directly in front of a screen that may be distracting. It would be more functional to have the desk in a location that supports focus and productivity without unnecessary interference.
• Coffee Cup and Saucer Mismatch: The coffee cup provided has a round base, while the saucer has a square design that does not accommodate the cup securely. This mismatch not only affects usability but also detracts from the overall attention to detail expected at this level of hospitality.
• Bathroom Dustbin Design: The dustbin in the bathroom does not have a foot pedal for hands-free operation. Guests are required to bend down and lift the lid manually, which is inconvenient and unhygienic. A foot-pedal bin would be a more user-friendly option.
• Lack of Proper Kettle for Tea Drinkers: As tea drinkers, we found it inconvenient to boil water using the coffee machine. The water has a noticeable coffee taste and smell, which affects the flavor of the tea. A small electric kettle in each room would be a simple but impactful addition to cater to all beverage preferences.
I hope this feedback is helpful in your ongoing efforts to improve the guest experience. Thank you for your attention.
HHanfordPros: a parking lot with sufficient space (no need to book in advance). A shopping mall St Laurent is nearby. The breakfast is ok. There are 2 sockets and 2 USB-A outlet on each side of the bed. The staff are friendly in general.
Cons: A bit far away from the tourist attractions downtown (around 10 minutes drive). The coffee from the in-room coffee machine was so-so. The air-conditioner was quite noisy. The TV in my room couldn't be turned off (It went off automatically after no-signal for a while anyway). There were some paper cups for coffee but no other glass / cups in the whole room even for brushing teeth so I had to use paper cups for brushing teeth (Is it considered environmental friendly?)
XXiechengdashuThis is a great hotel, conveniently located right by Parliament Hill, which is the main attraction in Ottawa along with its surroundings. So, after checking in, you can easily explore the area on foot. Plus, it's very close to Chinatown, making dining options readily available. The hotel rooms are spacious and well-appointed with standard amenities. The only drawback is that parking comes with a fee.
GGuest UserA short walk from Parliament Station, the Sheraton gave us a spacious room. However, there was no kettle to boil water for tea - we used the coffee maker instead. There was some kind of problem with the pipes in the wall, meaning a shopvac had to be left running in the hallway outside our room 24hr/d. The carpet in our closet next to the bathroom was always soaked, probably because of the problem.
Perhaps because it was near Centretown, we had one or two homeless or disturbed people on the sidewalks near the hotel. This made it uncomfortable for me to approach with my children because of their random mutterings and throwing of drink bottles. However this only happened twice during our weeklong stay.
Staff were very friendly, nice and helpful, and sharply dressed.
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