Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Aug 16, 2026|Standard Twin Room With Sea View
callmejackThis was a great place. Obviously you need a car to reach, but then most places on the island outside the city do. Plenty of parking on site.
Family run. Super nice and friendly. Sitting on a hilltop with gorgeous views of sea. Our room wasn't too big, but that wasn't an issue for us, since we're out most of the time.
The pool was cute. We went early in morning and evening and didn't find it busy. Breakfast buffet was small but again, nothing really to complain about. We ate the food and were satisfied.
It can be a bit tricky initially to navigate and find your way to the hotel from the main road. There are several routes. Just drive slow and you'll be fine.
Overall, we had a nice holiday and if we're coming back to the same area we would probably choose to stay here again.
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Price per night from:£48
Posted on Jul 10, 2024
Guest User
Every hotel staff was smiley, friendly and helpful. We received welcome snacks snd message in the room. The room was modern with air condition, high ceiling and nice amenities. Breakfast was buffet-style as and adequate. Location is very close to many shops and restaurants but without the noise. I enjoyed the deep tissue massage at their spa.
Enhancement areas suggested for Room 11: shower door does not close; the queen bed was two separate single beds put together instead of one mattress, and with separate bedcover sheets instead of one queen sized bedcover sheet; a kettle would have been useful.
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Price per night from:£137
Posted on May 7, 2025
Guest User
It's not a very big hotel, with six or seven floors and four or five rooms on each floor. The room faces the sea, the view is great, and I fall asleep every night listening to the sound of the waves. The facilities in the room are average, the service is in place, the location is a little remote, and the facilities nearby are average, but it's a ten-minute walk to a relatively prosperous place, overall it's good
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Price per night from:£69
Posted on May 13, 2024
Amy
The room was spacious and the hotel was super clean and extremely comfortable. Everything felt brand new and the service was really 5 star. We were happily surprised to learn that the indoor swimming pool is actually just a giant jacuzzi. We spent an hour there on our last night which was super nice. The bed is really comfortable and the place is quiet. There is a valet service for parking your car and we got welcome drinks and snacks on arrival. Thanks again for the free bottle of wine and fruit bowl as a VIP welcome gift. We really enjoyed and will come back to this hotel if we ever visit Chania again one day.
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Price per night from:£130
Posted on Aug 28, 2025
Donna Mekhaiel
Such a beautiful hotel located in perfect location- from old town, beaches and the rest. Suite was gorgeous. Pillows comfy. Breakfast is lovely, Simple and well laid out. Staff are friendly and helpful. Courtyard to have breakfast is so serene and stunning. Possibly the best accomodation for the area and value you receive. Bed a tiny bit hard but not so bad as everything else is comfortable and accomodating.
Thank you
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Price per night from:£64
Posted on Jul 19, 2026|King Guest Room With Private Pool
Nat 李凤临The spa - hamam, sauna and indoor pool (1m deep though?!) is the hotel’s best feature. There is no beach access though, so I went to Nea Hora and Golden beach.
Rooms - too small, lack of storage space, complex buttons and unnecessarily complicated console. It was quiet even though I was given a 2nd floor room. The overall signage in the hotel is confusing too.
Beds and pillows - huge and comfy. Food - excellent. Massage decent. Toiletries good.
Only frontal views are of the sea, but cost 10x more! Otherwise - trash can views!😤
A la carte breakfast - too slow, you eat less, always a misunderstanding… and after you order they take away the menu…
Rooftop pool - a scam! Sunbeds always occcupied and need to be booked to see the sunset 🙄 there is another rooftop on 7th floor but after 10min you want to leave, because there are no showers, a pool, toilet or a bar…
Staff is young, fakely polite, too slow and not very responsive - obviously trained for certain types of guests (culturally unexperienced). So even to get a locker in the spa you had to wait to be explained how to unlock it (and pass a test?!), even though there are two people at the reception desk.
My coffee capsules, sweetener, and teas were not replaced the following morning during the housekeeping visit and a used glass was not washed. The balcony pool is tiny and got a lot of fluff from the street, plus I didn’t feel comfortable using it with it being visible from the street and building right across the street.
I was also called at 21:30 (I was asleep?!) to check whether I was satisfied with a complimentary 30min massage (due to the poor room view)… 🤷🏼♀️
I understand that it is a new hotel and they are trying their best but I also paid 800+€ for two nights and was frustrated during 50% of my stay… 😒
I attended a high school for tourism and hospitality, worked as a masseuse, also and worked in 5-* hotels Chania 30 years ago, but stayed in a multitude of 4-5 star hotels worldwide since. Especially in Asia where the service is top notch. Therefore, all of this is not acceptable for such a high price.
Yes, the welcome drink is nice, and so is the complimentary massage, but you should do better, Hilton!
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Price per night from:£250
Posted on Aug 8, 2024
Guodaxiazhijian
The hotel deserves its four-star rating. The lobby and the restaurant on the second floor are both beautiful and elegantly decorated. The room was also nice. 22 square meters is basically consistent. The beds and quilts are very comfortable. The breakfast is very good, with many varieties, and the service is excellent. Black tea comes with a tea bowl and boiling water per person, and a set of cups. Tea is served to everyone, and coffee is also served to the table. The dining table is made of two layers of tablecloth, bleached and ironed to a crisp. This kind of service should be reserved for five-star hotels, but Cocaton Hotel can also provide you with this service, which is amazing. Luggage storage after early arrival and check-out was also attentive. The front desk service is very attentive and enthusiastic, and patiently answers questions. The location is very good, facing the gate of an ancient building in Chania. (The building is being re-roofed and may become a tourist product center.) It is only 2 to 300 meters away from the old town, which is very convenient. Stayed for two days, value for money.
The only thing worthy of improvement is that the tissue paper is placed under the washbasin and cannot be found without looking carefully. It is recommended to simply place it on the table in the room. See Figure 11.
Facilities: good
Health: good
Environment: good
Service: very good
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Price per night from:£64
Posted on Jan 3, 2023
Guest User
It was a clean business hotel. I was sorry that there was no conditioner, but the others were good
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Price per night from:£47
Posted on Oct 27, 2025
Guest User
Can be treated as an all inclusive resort, the hotel is one of the high end ones on Crete. Breakfast is buffet style with various options that should fulfill your appetite and if you eat breakfast a little later can serve as brunch. Location is 20 minutes away from Chania old port if you walk via the beach pathway. To get to your hotel, it may be easier to call for a golfcart service to drive you to your room as the hotel covers a large area. Free gym, and they offer various activities at a charge. All the staff were very friendly and helpful. Cleanliness I would say it is Crete clean. There was some dirt or dust marks on our bed sheet and had to get it changed on arrival. Hair can be found on the bottom of the mattress as well. Pillows you get 4 - 5 options, but I still found all of them uncomfortable to my liking as it was too soft or too hard and does not support your neck.
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Price per night from:£165
Posted on May 7, 2026
Guest UserBeautiful newly renovated hotel with a modern and relaxing atmosphere. The new team is doing an amazing job, everything was very well organized and welcoming. The rooms were spotless, the food was excellent, and all the staff were wonderful throughout our stay. A special thank you to Mara, who was especially helpful and made our experience even better. We would definitely come back!
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Price per night from:£130