Anonymous User
September 11, 2024
Booked two rooms and paid in full. When I arrived at the hotel in the morning, I was told that there was only one room reserved due to system problems. The hotel said they needed to confirm the order. When I checked in at the hotel in the afternoon, I was told that there were no rooms. As compensation, I could be arranged to another hotel for free, which was only a five-minute drive away. I thought it was nearby, but it took more than 20 minutes to get there. It was clearly the price of a downtown hotel, but I was arranged to the suburbs, and the environment and security were not good. It was definitely not worth the same price. The taxi driver said that he often received similar pick-up arrangements, and the hotel always had various reasons to reject a few customer orders. I have never given a bad review, but I can't help but expose the hotel's disgusting operation.
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