Hotel Realm Reviews

Beds really comfy. Great service.

I've been to Canberra twice. This is the best hotel I've stayed in. It's really nice. The staff are warm and considerate. The room is big, new and smells good. There were 4 people here this time and we had an extra bed in the living room. It's very convenient. It's only 5 minutes away from Parliament Hill in Canberra. It's in the center of the city. The location is very good. Parking is free on weekends. It's really good. Next to it is the Burbury Hotel, but this hotel has excellent value for money. It's really good. It's clean and comfortable. The location is great. Excellent, I will continue to stay there if I have the opportunity in the future, 5-star recommendation! Canberra feels great this time 😌

worst hotel ever A hotel with a very poor experience or even the worst hotel Very bad experience. We changed rooms once because the first room was so dirty but even after moving to the new room it was very poorly maintained and the bathroom floor was full of stains which you won't see in the guest rooms of this hotel. Any shadow of a five-star hotel What's even more objectionable is that the sound of hotel renovations in the morning was unacceptable. When we checked in, the hotel front desk did not inform us in advance that the hotel was undergoing renovations. Starting at 9 a.m. the next morning, there was a very harsh sound of electric drills and renovations that filled our entire room. We tried to complain to Ctrip on Dictionary. Ctrip’s customer service has been very enthusiastic and effective in helping us respond to the hotel, but the hotel has been shirking responsibility and saying that 9:30-16:30 is the renovation time. They have stated it on the website but have avoided talking about it. We already heard the noise problem at 9 o'clock and refused to give any compensation. This service attitude is unacceptable. As guests, we understand that hotel renovations will create a certain amount of noise, but the noise they made this morning has reached an unbearable and even neurasthenic level. I can't help but wonder if the hotel is still selling such a room under such circumstances. An act of irresponsibility? I will not stay in a hotel like this a second time. Our one night stay at the Kingdom Hotel was the worst and most disappointing experience I have ever had. I will never stay there again.

The room was great~ The reception was also great! The wifi was fast and it was clean and tidy. I plan to stay again next time.

The room type is also good, and the service is also very satisfactory, but the hotel does not have toothpaste and toothbrush, you need to bring your own!

Love this hotel very much. We booked a suite where we could cook. Ma Rong is a little far away, and other facilities are OK. The hotel is not far from the CBD and center, making travel convenient. Special praise for the hotel's slippers. They have felt bottoms. They are the best slippers I have ever used for traveling. No one.

The room is large, has good facilities and is very comfortable. The sanitation is clean and the environment is very good. The surrounding environment is also okay. It is convenient for traveling and eating.

Milk is not provided proactively, and the gym process is cumbersome.

The room type is very good, a satisfactory experience, and the front desk service is enthusiastic

Check-in experience is very good, Ctrip service is very good

The room is large and comfortable

Very satisfied with the experience, the hotel facilities and services are first-class, parking is easy, and the location is also very central and close to the punch-in location. The fly in the ointment is that due to the prevention and control of the epidemic, the buffet breakfast has not yet opened, and the swimming pool and gym also need to be booked, and the opening hours are relatively short.

The nightgown used by the previous guest was not taken away, and other people's hair was found in the bathtub. Hope to clean it more carefully next time. Everything else is good and I will stay here every time I come to Canberra.

very clean and tidy