Top 5-Star Hotels in Basel

When we travel, we always select an historic hotel with lots of local charm and history. This was the basis of our selection of this property for a two night stay prior to a river boat cruise. On that note, this hotel delivers. It's a beautiful property in the city center with gorgeous views of the Rhine. We selected a king balcony room with a view of the river. The flowers in the foyer are spectacular and we really enjoyed the evening that we ate at the Brasserie. So why 3 stars? We found that the staff seemed stuffy and not empowered to address guest issues. Our issue was with our room rate upon check-in. They claimed we booked for 1 person and not for 2, resulting in an additional 110 SF for a second person in the room per night. We thought we had it resolved only to discover we did not when checking out. The hotel also had an error in our credit card data, which would have made it impossible for us to book the room online, adding to my suspicion that the data error was theirs and not mine. Upon my objection and a call to 'corporate', they offered only a 30 SF reduction per night. I expected them to believe their guest and not insist on any additional charge, particularly since there was no breakfast or other actual expense (washing an extra towel?) to the hotel of a second person in a king room. The issue left me feeling the victim of a 'bait and switch' on the room rate --- which was in excess of 800 SF a night in any case. Had we known this would be their attitude, we would have chosen to have lunch and dinner at another location instead of giving them the additional business. Sadly, it started our holiday off on the wrong note and instead of remembering the beautiful property, our memory is of their inability to put guests first, particularly when it doesn't create any additional cost on their end. If this hotel wants to be 'young at heart', they're going to need to be less rigid and not make guests feel uncomfortable for pointing out an error in their booking information and then being insistent on charging them for it.

This is a modern hotel with convenient location Location Not in Basel Old Town, but there is metro stop right outside, they give free metro RQ vouches to all hotel guests. Very easy to get around by metro Very safe area Staff Front desk staff are all very friendly Room Clean Spacious Modern Comfortable beds with modern bathroom Restaurant On-site restaurant has nice ambiance and tasty food The Viking River Cruise uses this hotel for their guests. Very pleasant stay Highly recommend

The location of the hotel is good, next to the European train station SBB, it is very convenient to travel by taxi and public transportation. The biggest problem is that there is no air-conditioning. It is only the beginning of June, and the outdoor temperature is as high as 28 degrees at noon. There is no air-conditioning indoors, and the sunlight is direct (European latitude is high, and the sun's slope is not large in summer), and the indoor temperature is as high as 34-36 degrees! I couldn't sleep at all. I asked the front desk and said that the temperature is relatively low at night and it will cool down. The room is not ventilated and it won't cool down at all! Only a small electric fan is provided, and I have no sleep all night! When booking a hotel in Europe, you must ask whether there is air conditioning. 80% of hotels in Europe do not have air conditioning, which is unbearable in summer! This is still a European four-star hotel!

Hotel is conveniently located less than five minutes’ walk (with luggage) from Basel SBB. We were greeted by a genuinely friendly receptionist, who informed us that we had been upgraded. Well, we arrived at the “room,” which turned out to be a suite with dining/conference area, two bathrooms, a soaking tub, and a panaromic view of the Basel skyline. The dining/living area and bedroom were separate, each with individually controlled A/C. The weather was actually very cool and pleasant for late June, so the A/C was sufficient. That said, if it had been hotter, I’m not sure if the A/C in the bedroom would have quite enough for me, but I’m an extremely picky customer when it comes to air conditioning. In general, Switzerland is a tough place if you need your room at 19 Celcius/69 Farenheit. The living room, though, was able to get very cold. The in-house dining and beverage options were fantastic. There’s a more formal restaurant on the mezzanine above the lobby, where I enjoyed a great meal that worked around my dietary restrictions. Downstairs, there’s a patio restaurant/cafe, and a stylish indoor bar with a midcentury Milanese aesthetic. Honestly, I was surprised it wasn’t busier, but that might have been because we were staying midweek, right after Art Basel. Overall, I very highly recommend. Probably best suited to business travel, but it didn’t feel impersonal, or lacking in personality or style. On the contrary, it was comfortable and contemporary, with a few modernist touches that elevated the look and feel of the property.

Beautifully maintained and actually 5 * worthy hotel! Rooms are spacious and beds sleep wonderfully. The only downside is the bathroom where you have to shower in the bathtub with a very small shower head and the toilet right behind the shower door. For the rest: - the staff is top notch, breakfast is complete and extensive - the gym and spa is wonderful and the swimming pool is wonderfully large

We had a deluxe room to the patio (lounge indoor) located. It was very quiet and beautifully equipped. Elktr. Jalousie, silent air conditioning, silent refrigerator with a wide range of drinks and snack filling. A huge comfortable shower in a bright, clean bathroom from glass to the high ceiling. ( With a white, airy light corner, which can be attracted to you, you could be concerned about more discretion. The whole hotel is beautiful and modernly furnished. Coffee is available in the rooms and in the foyer by Nespresso machines. The staff in the whole house is very friendly and helpful. Breakfast was extensive with a lot of choice. For the selection there were delicious filter coffee and Nespresso on the machine.

We had a two day stay at this hotel on the way to Paris. This is a charming hotel with a historic facade but modern and renovated interior. We had the Queen room and whilst only 20 sq mtrs felt very spacious. Location is prefect for those with luggage and arriving by train as the station is across the road. We had a lovely view of the station and no noise could be heard with the windows closed. We often opened the windows to soak up the atmosphere of the trams and buskers and the hustle and bustle of the station. The old town is not far away and easily walkable but the hotel provides free public transport cards which makes it even easier to visit the city and surrounds. Some lovely old buildings and a marketplace to visit. We did not have breakfast at this hotel but there is a large supermarket next door where drinks, food, bakery items can be purchased. The bar/ restaurant downstairs has inside and outside seating with the outside area great for watching people and the station happenings. If we return this would be our hotel of choice. Switzerland is a very expensive country so expect to pay a lot more for drink and food than you do at home. A block away is Markthalle an upmarket food court with cuisines from all over the world. We ate here both nights as the food was so good.

The whole journey was amazing. Switzerland is the cleanest country I’ve been to and this hotel fulfills my expectations. There weren’t toothpaste in the room so I left a note asking for it and the staff left a post it note with dental amenities in our bathroom after we left. Cutest thing I’ve experienced, would highly recommend this room too!

Comfortable location - to the station 5 minutes by bus 30, walk often, stop in step. Near the chic gate of Spalentor, behind them almost begins shopping space and center. Before stopping 50 bus to the airport, take 5 minutes. The staff at the hotel is very welcome, on the receptacle spices, water, candy, cards, booklets, cards. Settled before the placed, late departure without extra payment to 12, then 50 Franco. Give a basel card: free transportation, including to the airport, and 50% discount on museums. There is also a code for hotel entrance after 22 (or 23, I will not remember anymore) when there is no one on the respiratory. Breakfast is excellent, cheeses of species 7, cut, vegetables, hot, juice, water, jams, fruit, can be ordered eggs, omlet, coffee, etc., on the 5th floor with beautiful views, small room. The room is cosy, slippers, closets, minibar, many different lusters and light bulbs. Quiet. Your cloud programs, ours is not. The blankets are excellent, the pillows are so for yourself. Overall: I recommend.

Basel is very small, just a 15-minute walk from the city center. This hotel is located on the edge of the city center, making it especially convenient for walking and public transportation. There is a beautiful lady at the front desk, gentle and polite. The room size is probably okay in Europe. Although the facilities are not new, they are very clean. There are capsule coffee in the room and the toiletries are provided by L'Occitane. The hotel is across the road from the Rhine, and there is a street behind the hotel similar to the bustling weekend market.