Occidental Caribe - All Inclusive

Vey old place and the safe box not working and the food was not tasty. Service was slow.

Very cheap rooms. 32"tv that u can't watch anything

Horrible, since the check in. The employees, the rooms had cockroaches, we were a family group, we had 4 rooms, they changed our room 4 times because some of them had cockroaches, I have proof. There were also leakage in the bathrooms, two of the rooms didn’t have air conditioning, we didn’t have water for 6 hours, the doors to go out to the balcony wouldn’t close or lock, in one of the rooms the drawers were broken. The cover pillows were dirty, no toilet paper. We reserved a double bed room, and they gave us a single bed.

We stayed at Occidental Caribe as four friends in our twenties from the UK at the end of August. Overall, we would not stay at Occidental Caribe again due to the lack of cleanliness, friendliness and facilities. That being said, if you are on a tight budget I think this hotel is reasonable. The first hotel room we were given was dingy and damp and located in the basement. After a long haul flight, we felt Hansel at reception was not accommodating. We switched rooms however both rooms needed serious work. Very dated, unclean bathrooms, issues with leaky ceilings and broken railings. The TV did not work, the balcony door did not sufficiently lock. All of these were raised with reception but not rectified during the stay. We did receive a gift on the second day of our stay as a bottle of bubbles, but after staying at another resort in the area at the end of our stay, we found that Occidental Caribe fails to provide a good quality and level of cleanliness within the rooms. The entertainment was okay - and the bar service generally was okay. Francisco at the bar would often make inappropriate comments towards us as women and would encourage other men at the bar to if we went alone so we would actively avoid going to the bar if he was there. Jose at the main bar was very nice and a good bartender. The staff at Roka were lovely and had good knowledge of the local area! The shop staff were amongst some of the rudest I have ever met. Yemelin was lazy, rude and arrogant and the main reason I felt compelled to leave my first negative review. Her general disdain towards us was uncomfortable. She refused to charge items to our room on our final day in disbelief over the name against the room which was incredibly condescending after we waited 10 minutes at the desk solely for her to stop singing to the music and looking in another direction entirely. Every visit to the shop was excruciating. This general sentiment of disdain over our lack of language skills was prevalent throughout our stay. Staff would roll their eyes, tut, sigh and scowl when we would explain that we had very little Spanish. We witnessed preferential treatment to those speaking Spanish, including queue skipping. We are well aware of the image English people get abroad but we are nothing like that and felt stereotyped and ignored. The watersports team also tried to make us pay for two people to parasail, despite a lack of reasoning as to why one person couldn’t do it alone, meaning that we left this excursion altogether avoiding the instance of being scammed. That being said, the hotel did have a few redeeming members of staff. Yolanda in the team at the spa was lovely and we enjoyed our treatments. The a la carte restaurants were average and felt dated and tired. A lot of the hotel felt straight out of the early 2000’s. We visited the French restaurant and watched a desert be dropped on the centre of the floor and left for 10 minutes during service. Generally, we were welcomed into th