Garden Suites by Melia

I had the best time during my stay. The food was amazing & the people were the friendliest I have ever come across. The views were beautiful & no it wasn’t on the beach but getting to the beach was an easy access. Marinanyi was truly AMAZING! She made sure that I had the best birthday. She went above and beyond to ensure that my stay was everything I ever wanted it to be. She was so informative, caring and made me feel so safe. Thank you so much for everything. If you are thinking about staying here please do. These people are amazing & will make your stay well worth it.

The staff were so kind and helpful, especially our concierge Emmanuel :) The trip was to celebrate my sister’s birthday and Emmanuel went above and beyond to help us surprise her. He stayed overtime to decorate our room and make it extra special for her. He helped us with any and everything we needed, he was simply the best!

This property was old and dirty. Staff was apathetic. Spa which is advertised as having bridges built over water, has no water at all. All of the furniture is old and banged up. Bar smells sour. The food on the buffet sat out for hours while kids and other guests handled it with their hands or picked over it. Not edible. Our concierge was more interested in getting us to buy into the rewards program than helping us enjoy our experience on the property.

Pros: The hotel had some good things going for it. The staff was hard-working and pleasant. My room looked almost like a five-star quality. The swimming pools were nice. Cons: The safe was not attached and not working. They fixed this on the same day. The air conditioner was leaking. They came and placed it at 20 C. It kept on dripping when we raised temp to auto 21C. We left towels to soak the water and gave up with 3 days left. We called room service to have our fridge filled with the usual 2 coke zeroes. It took them two days for room service to bring us the Coke Zero bottles. The music was loud at night and they only played Spanish music. They also had a singer that would sing every 3 days only in Spanish. The beach had dead brown grass or algae and was not clear so I could not see my toes. I went there for the all-inclusive golf for 80$ golf cart. When I got there, the golf course explained that it was 90$ USD and only 80$ after 1 p.m. and that the hotel publication was wrong. I checked and even their own golf course website said 80$ from April 2023 to April 2024. When I complained again after the 6th game, they honoured the 80$. I just check my card and they charged 80$ but did not refund for the 5 other games x 10$. Dishonest advertisement.

We had a great time! The hotel had activities, great drinks, food and entertainment. Bryan Peralta from the entertainment team was so friendly and nice to our family. We went with our kids and they loved it too! We will definitely go back. Great experience

It was good

Great resort super clean staff are very kind and helpful, definitely recommend 10/10 :)