Guest User
September 8, 2024
Currently here with 10 more days to go , absolute nightmare . We arrived Monday and check in and room ok . Got ready to go out to buffet restaurant to be told it is shut at night till Friday , this has now moved and not opening till Monday but is shutting again Thursday and not sure when re opening , if we want to eat we have to catch the shuttle bus along with about 100 other people and go to the sister hotel buffet which is disgusting and looks like a canteen or we have to eat at the Al La carte restaurants which are now only open 4 out of 7 nights on different days , Sunday we have a choice of just 2 which are fully booked or the canteen , looks like we won’t be eating anything that night ! Booking the restaurants on the App is a joke , you can only book the day before and need to be booking just after midnight to be able to get a table . The sands beach bar should still be open but they shut that the day we arrived so no where to go to sip a cocktail overlooking the sea . Management a joke and rude , complained and asked if we could just use the Diamond beach bar just to have a drink or 2 at night to be told no even though they have given it to other people who had less to complain about . Worst hotel I have stayed in , currently looking at moving but got to pay full price to move . Next time I’ll stick to Riu hotels . Tui advised us there was some renovation work but the sands beach bar , buffet restaurant, Al La cartes where not affected , would never have booked if we knew these were closed or reduced .