Guest User
October 29, 2023
Although the apartment I was assigned to was fine, it is not what I actually thought I signed up for. The website was a bit misleading as I looked at rooms listed under Guesthouse Le Castel and picked a room listed there. Apparently, all rooms - whether in Le Castle or their other property, were in this same area of the website. This may have become more apparent if the communication from the property was better. I had asked about parking and never got a reply (with my initial reservation). The confirmation did not mention that I was specifically going to be in Au Loup - it just said the address of both properties and since I selected my room under the Le Castel rooms section, I had no doubt that was were I would be staying. The morning of my arrival, I again asked about parking and maybe checking in before 3pm - no response; well, not until after 3pm and that was when the confirmation said Au loup (which I thought was located behind Le Castel). It was not where I wanted to be and I was very disappointed. And, the email said I could park on the street - but the street was filled with cars and I had to park about 2 blocks away. At this point, it was getting dark and I was alone so not happy to have to drag my suitcase that far. The apartment was hot with no instructions on how the thermostat worked. The window in the bathroom opened to the front of the building - so not secure if I left it open all night (and same with kitchen window). I didn't realize that I would have to cleaning, take out trash, etc. I thought I was going to get breakfast (as I thought I was in Le Castel). Also, wifi was horrible. If you want a self-contained apartment with poor wifi - then I'm sure Au Loup will work for your needs. It was NOT what I wanted or expected.