Super 8 by Wyndham Bedford DFW Airport West

This is a really nice hotel. Only down side is that the cops are always watching and pulling anyone over who leaves the hotel. Some of us are just trying to live not sell *****

Good hotel

After a long red eye flight we arrived only to be told there was no airport shuttle in the morning. A taxi was going to cost $55. We opted to take an Uber, but the directions took us to the wrong location. The Uber ride ended up costing $35. Got to the hotel to find our reservation had been cancelled that morning. Finally got everything figured out and got a room with a dead cockroach as company. Was told airport shuttle only did airport drop offs but when it was time to leave, we we told there was no shuttle.

Staff was very friendly at check in and out. Only problem I had was the bed was so hard I couldn’t sleep well.

Had some Wyndham points and to use and was in the area to go to a Rangers ball game. Little bit of a drive, but easy. I’ve never stayed at a Super 8, but I was pleased. I noticed a lot of bad reviews, but I think all of them consist of the airport shuttle. We didn’t need that so can’t comment on that. Easy to find. Not much in walking distance, but plenty around. Seems to have been just recently updated. The lobby, breakfast, hallways, and room were all in nice shape and looked updated. The room was clean and didn’t have any issues. Breakfast was better than expected. I thought a place like this would just have coffee and cereal. They also had waffles you could toast, breakfast sandwiches you could heat in the microwave, fruit, and yogurt. Only major issue to me was the pillows. Each bed only had two very thin pillows. With four people it made for an uncomfortable sleep. The bed wasn’t bad, but none of us could really get comfortable so it was a bad nights sleep. Only other minor issue was the humidity in the room but that’s not their fault. The sheets and towels just felt damp upon entering. When we left for the game I turned the air down to 62 and left the bathroom fan on. It was much better when we got back. I’m not sure if they would’ve given us more pillows if we asked. I thought we’d be ok, but we weren’t. Other than that I would have no issue staying here again.

Great accommodation for the cost-conscious business traveler. It was perfect location for both Fort Worth and Dallas. I was there to sleep between work meetings and it was quiet.

A delay with American Airlines at 12:30 on a Sunday morning meant that I had a hotel voucher since I would need to overnight. I booked, then called the hotel for a shuttle who told me where to wait at DFW airport and waited to no avail. The reason I booked this place was because the shuttle service went until 1:05 AM according to American Airlines' hotel voucher site. As it was approaching 1 AM, I started calling but getting no answer. Since I was not getting through, I contacted Wyndham reservations who tried to call them as well, and had no luck. After nearly an hour of no answers, I called an Uber. I got to the hotel, get checked in, and was offered to use my meal voucher for breakfast telling me about how AA only pays for the room and nothing else which I won't argue about — the hotel appears to be run by a family and I can understand that bulk rates and such may affect the hotel's bottom line so I'll give them that. I was considering using it until the front desk told me that the only airport shuttle that morning would be at 7 — over three hours before my flight. For me, three hours was too early as getting around DFW is not as difficult as other major airports. By this point, it was almost 2 in the morning, and I needed rest so I got to my room for about 4 hours of sleep. Had there been an airport shuttle that would go at every hour like other places, I could have gotten a bit of extra sleep, spent my meal voucher to eat breakfast at the hotel, and go. I didn't get to see the room a lot as I just went to sleep but it looked clean and comfortable so no issues there. However, I did forget to ask for a wakeup call when I got in, so I dialed the front desk before going to bed, only to receive no answer (I'm sensing a theme). I'm usually someone who sleeps through his alarms, so the shrill of a ringing telephone is much more helpful. The shower looked clean and the toiletries were stocked so I used them with ease in the morning. My experience was not the best, and from my observation, this is a roadside hotel that brings in travelers from DFW due to its proximity of about 7 miles (11 km). In the past, I have had long flight delays or cancellations and would need to overnight at hotels. Those hotels answered my calls and were able to assist me with issues like where to wait at the airport, where the hotel shuttle is, etc., but I feel like this place did the minimum in providing a room and not bring in much of a soft product like those other places. Even the front desk answering my call and saying that the airport shuttle was not running at that hour would have saved a lot of time and made the journey better. I wouldn't be happy about it, but I would still get myself there and not waste time at the airport after having spent the better part of a day there. Overall, I'll sleep there for the night, but not much else. Thank you for providing me with a room for the night, but please work on your soft product! Communication goes a long way.

American Airlines offered me a complimentary voucher for a hotel and a $12 meal voucher for the flight that I was on being delayed resulting in me missing my connecting flight. It was late around 11:30pm upon booking the room which you do online. I noticed that the hotel shuttle stops running at 11:55pm. In a hurry… I called over and over and no answer. This resulted in me calling reservations just to get them to connect me. Somehow they do. I get the shuttle scheduled with a female worker. She tells me where to wait for the van, takes my number, and said it will be about 15min. After waiting 30 min or longer a shuttle pulls up with a super 8 sticker on it along with a few other hotel affiliates. So many people tried to get on. We all didn’t fit. Some stayed behind. I was the only one to get dropped off at this hotel. I go in, and the desks tells me I’m at the wrong hotel. I was dropped at the W. Irving location and not Bedford. (20min apart) I do not live in the area so there is no way for me to realize this. I called the Bedford Super 8 to let them know and they were not the least bit concerned. She said it was my fault for getting on the wrong shuttle and they would not be by to get me. I would have to Uber. She said “they” have their own shuttle. This was NOT explained to me when scheduling the shuttle in the least bit. I explained that to her. No concern. How would I know any different?! I waited past the 15 min and when the shuttle came, I took it. At the time of me calling to explain and complain, she said they were there at the airport to get me now. What good was that?! They took my number at booking and never called looking for me. However, this would have made them at least an hour later than what she told when I scheduled it. I had to call an Uber and pay that out of pocket of course. $30. Get to the Bedford Super 8 and not one ounce of concern for their lack of explanation and direction. In fact, told me if I wanted to eat their breakfast in the morning they needed my $12 meal voucher from the Airline. This was crazy to me as Super 8 offers free breakfast and I told her no thanks! Of course, the only shuttle time was 6am to leave to go back to the airport. I arrived at 2am. I laid down at 2:30am after all of this and was up at 5am. The shuttle was full that morning and I was the first terminal you come to. Should have been the first drop. They passed it and I had to ride every single terminal drop to go back to mine. I was last. Needless to say, that will be my last time doing business at the Bedford Super 8. Horrible customer service and concern. Also, no reason at all for them to request your meal voucher unless they just want to scam you for that to use for themselves.

Flight delay from American Airlines, so the hotel was provided for free. As our flight was scheduled to arrive after 10 PM, I contacted the hotel before our flight left for DFW to ensure that the hotel shuttle would still be running. Front desk instructed me to call them upon arrival at DFW and they would send the shuttle. We arrived and got our luggage. I called the hotel. The front desk never answered or answered and hung up 11 times over 25 minute span. Not even exaggerating. I even called the Super 8 reservation number, explained the situation, and they attempted to contact the hotel while I was on hold. They were also unable to reach the front desk End result was that the free night provided by American Airlines cost me $45 plus tip for taxi. When we arrived at the hotel, I showed my call log on my phone to the front desk, woman and asked why they didn’t answer. I was told they were too busy checking people in. I saw three employees and thought there might have been a fourth in the office. Front desk woman had no interest in reimbursing me for taxi didn’t seem to give a damn. On a positive note, the room and the entire hotel did seem clean