Hi Inn (Beijing Happy Valley Zhoujiazhuang Metro Station)

乾淨衞生，不錯

新裝修的房間，整潔度很好。環境安靜，前台服務熱情，推薦大家！！

住的很滿意，前台小哥哥服務很好

Lightning avoidance. I am a lady, and I checked into a standard room alone that night. The reason was that I found water dripping from the ceiling above the bed at around 23:30, and it just dripped on the pillow. Since I didn't sleep on the bed, it was very late, and I encountered problems in communicating with the front desk and Ctrip. It was too late that night, so I didn't change the room. It would be best if I could waive the room fee tomorrow. After communicating with Ctrip, the result was that the hotel manager was not there, and I would give a solution tomorrow, and I would rest first. Thank you again for Ctrip's efficient communication and problem solving! Next, Act 1: Around 12:00 midnight, there was a knock on the door. It was a man who told me that he would come to repair the leak and check the roof. I refused directly, saying it was too late and inconvenient. I was quite angry and sent a male repairman to knock on the door and enter the room where a lady was staying in the middle of the night. The time and safety were very inappropriate! Act 2: The next morning, the hotel manager came, brought breakfast and apologized politely, and gave a compensation policy of 100 yuan. Because I mentioned yesterday that I wanted to waive the single sex, but the manager apologized and gave a compensation of 100 yuan, I didn't care about it anymore and agreed. But the bad situation came. After I received 100 yuan in compensation, I could not give bad reviews or delete the order. The manager needed to delete the screenshot of the order and go to the finance department for reimbursement. Since I refused to accept the evaluation against my will and asked her to leave, I communicated with Ctrip and hoped that she would give a reasonable answer when I checked out. Act 3: When I checked out, I heard that the hotel manager was on the phone with Ctrip and agreed to give a free meal. But when I showed up, they said that no meal would be given free of charge, and they agreed to compensate 100 yuan and delete the order without giving bad reviews. I said that I was here to stay in the hotel, and it didn't matter whether I was given a free meal or not. Since you had a problem first, I made a reasonable request. I couldn't do anything if you didn't agree. The evaluation against your will was the bottom line and it was not allowed. The manager started to play the emotional card and said that it was not easy for him... Act 4: The worst scene. I agreed not to give a free meal and leave the hotel normally, but Ctrip gave a normal evaluation. When I was about to drive away, the ** behavior happened again. The hotel manager blocked the car door and didn't let me close the car door to leave. He still leaned on the car door and didn't let me close the door after several angry times. There was no way, so I had to call 120 to warn several times before I could leave. The whole process has been recorded. Finally: Ctrip provided a comprehensive solution, thanks to Ctrip for the full tracking service.

酒店設施都挺好的，就是附近吃的少了一點

I came to Beijing for a trip and booked this Haiyou Hotel with my friends. I stayed in this hotel for several days. The overall experience was very good. The hotel decoration is simple and elegant, which makes people feel very warm. There is also light music. Because I had a lot of luggage, the front desk lady Jiang Jiang saw me enter the front desk, checked in quickly, and took the initiative to help me send my luggage to the room. The cleaning lady also cleaned the room for us. The service of the staff is absolutely amazing. It's great ✌

Facilities: All are good, and there is a robot 🤖 to deliver things Hygiene: The room is clean. I stayed there for several days and a sister helped me get water and clean it. Environment: The environment is great and the mattress is very comfortable to sleep on Service: Jiang Jiang at the front desk is warm and polite, with good service and high efficiency.

非常滿意 。

房間還行，但是我住的那個房間窗户方向怪怪的